business
Hosted by Gabrielle Gonzalez · business · EN
For far too long the handling of customer matters has been considered a soft skill. Successful companies today recognize that the customer experience is king, or from my perspective is QUEEN! Tune in for real life stories about missteps and masterful manifestations in the world of multifamily. In this series you will hear from me and other industry experts about how prioritizing the Customer Experience led to success!
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Contact path
Public web form
Booking probability
19%
Guest openness
Selective
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Signup to Generate a PitchFor far too long the handling of customer matters has been considered a soft skill. Successful companies today recognize that the customer experience is king, or from my perspective is QUEEN! Tune in for real life stories about missteps and masterful manifestations in the world of multifamily.
CX Unplugged is hosted by Gabrielle Gonzalez. The show has published 28 episodes to date.
Recent episodes include "027 - CX from a Decision Makers POV" (21 October 2025, 27 minutes), "026 - The difference Between CS and CX" (7 October 2025, 14 minutes), and "025 - What You Talkin' Bout? Why Your Organization Needs A Common Service Language" (23 September 2025, 10 minutes).
CX Unplugged publishes roughly every two weeks, with episodes averaging 24 minutes across 28 episodes.
Booking probability for CX Unplugged is 19%, and the host is rated Selective on guests. CX Unplugged requires a Pod Score of 80 or higher. CX Unplugged's contact route on record: public web form.
The strongest fits for CX Unplugged are Landlords & Property Leasing and Call Centers & Business Support. CX Unplugged has a business audience.
Gabrielle Gonzalez hosts CX Unplugged, a business podcast with 28 episodes published.
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CX Unplugged
<p>When does persistence in sales turn into pressure? In today’s fast-paced, tech-driven world, sales professionals are constantly navigating the fine line between effective follow-up and overwhelming their prospects...
CX Unplugged
<p>What truly sets successful companies apart isn’t just good customer service — it’s a well-crafted customer experience. In this episode of CX Unplugged, host Gabrielle Gonzalez breaks down the key distinctions between...
<p>When organizations lack a shared service language, the result can be chaos: misunderstandings, frustration, and costly errors. Without clear communication, even the most well-intentioned teams struggle to deliver the...
CX Unplugged
<p>Customer experience isn’t just a nice-to-have—it’s a business powerhouse. In this episode of CX Unplugged, host Gabrielle Gonzalez uncovers the eye-opening data and real-world stories that prove just how much CX...
<p>When was the last time you felt truly valued as a customer? In today’s fast-paced, highly competitive world, customer experience isn’t just a buzzword—it’s the heartbeat of long-term business success. Companies that...
<p>What if the Golden Rule isn’t enough? In this mini-episode of CX Unplugged, Gabrielle Gonzalez challenges one of the oldest philosophies in human interaction. Instead of treating others the way you want to be...
<p>In an industry rapidly shaped by technology, what remains non-negotiable? The human touch. In this thought-provoking episode of CX Unplugged, Gabrielle Gonzalez is joined by Paul Rhodes to explore why human...
<p>What can a one-star review teach us about customer experience in multifamily housing? In this raw and revealing episode of CX Unplugged, host Gabrielle Gonzalez unpacks a scathing resident review—not as a rant, but...
CX Unplugged
<p>What does it really take to grow in the multifamily industry—and why does it often start with a wrench in your hand? <br>In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Geremiah Gonzalez...
<p>What do residents really want—and are we listening closely enough? In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Katie Ritter and Jake Hughes from Wide Whale to unpack the insights behind...
CX Unplugged
<p>Sometimes the most dangerous customer feedback is just one word: fine. In this flavorful episode of CX Unplugged, host Gabrielle Gonzalez brings the heat from the restaurant table to the boardroom, unpacking how a...
CX Unplugged
<p>What if leadership wasn’t just about driving outcomes, but about modeling well-being, balance, and intentional connection? In this episode of CX Unplugged, host Gabrielle Gonzalez welcomes Shanenn Bryant...
CX Unplugged
<p>What does it really take to grow in the multifamily industry? In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Jeremy Milton...
CX Unplugged
<p>What if your biggest mistakes became your greatest lessons? <br>CX Unplugged brings you another compelling conversation as host Gabrielle Gonzalez sits down with Tara Samuels...
<p>What if your biggest mistakes became your greatest lessons? <br>In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Amanda Maclin...
CX Unplugged
<p>Success in the multifamily industry doesn’t come without its share of challenges. In this episode of CX Unplugged, host Gabrielle Gonzalez takes a reflective look at her career journey, sharing the lessons she’s...
<p>Customer experience isn’t just about serving end users—it’s about every interaction you have, from clients to colleagues and beyond. In this episode of CX Unplugged, host Gabrielle Gonzalez and guest Matt Beauchamp...
<p>Building genuine connections can feel overwhelming, especially in fast-paced environments like the multifamily industry. <br>But what if there was a simple framework to help you navigate conversations with ease and...
CX Unplugged
<p>Navigating Customer Experience Across Business Verticals with Kristin Hornberger Ever wonder what it takes to juggle customer experience across multiple business verticals? Today, let’s hear from an industry leader...
CX Unplugged
<p>CX Unplugged | Pricing Pitfalls & Lessons from Spirit Airlines Welcome to another episode of CX Unplugged, a Multifamily Media Network podcast. I’m your host Gabrielle Gonzalez, and today’s episode covers pricing...
Recent guests on CX Unplugged. Study who booked and why before you pitch.
PitchCentric classifies CX Unplugged under these industries. Guests from them are the closest fit, and each links to the best podcasts in that industry.
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