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Hosted by Unknown Host · 🇺🇸 US · EN · 135 episodes
Established thought leaders with verified media credentials.
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
Unknown Host hosts Navigating the Customer Experience, a business show with 135 episodes published.
Send us Fan Mail What if the fastest way to lead change was to stop trying to feel confident? Executive coach Terez Rijkenberg says clarity beats confidence every time, and she has the frameworks to prove it. Terez Rijke
Send us Fan Mail Can AI answer your customers without pushing them away? David Karandish has automated support for 20,000 companies, and he says deflection should make the experience better, not worse. David Karandish ,
Send us Fan Mail What if the most valuable thing a customer could do for your business was complain? In this episode of Navigating the Customer Experience, Yanique Grant sits down with Michael Podolsky , co-founder and C
Send us Fan Mail NAVIGATING THE CUSTOMER EXPERIENCE Episode 274 | Lead With Clarity: Burnout, Cultural Intelligence, and the Strategy Every Leader Needs What happens to your customers when the leader serving them is runn
Send us Fan Mail What does it actually take to lead in an era where artificial intelligence is reshaping every industry, every role, and every assumption about how work gets done? On this episode of Navigating the Custom
Send us Fan Mail 10 Years, 272 Episodes, and a Lifetime of Lessons: A Mother-Daughter Conversation This episode is unlike any other in the 272-episode history of Navigating the Customer Experience. To celebrate 10 years
Send us Fan Mail What does it take to walk into a room full of strangers and walk out with real connections? In this episode of Navigating the Customer Experience, host Yanique Grant sits down with Alexandra Silva Labarr
Send us Fan Mail "What happens when the inventor of the Video Sales Letter meets AI? Jon Benson joins us for a conversation that will change how you think about creativity, copy, and your business." In Episode 271 of Nav
Send us Fan Mail In this episode, Yanique Grant sits down with Jimi Gibson, VP of Brand Communication at Thrive Internet Marketing Agency, to explore how AI is fundamentally changing business visibility online. Jimi shar
Send us Fan Mail In this insightful episode of Navigating the Customer Experience, we welcome Victoria Mensch , Founder & CEO of the Silicon Valley Executive Academy , for a powerful conversation on leadership, innovatio
Send us Fan Mail In this episode of Navigating the Customer Experience, Gal Borenstein, Founder and CEO of The Borenstein Group, joins us for a powerful conversation on trust, branding, and customer experience in the dig
Send us Fan Mail In this episode of Navigating the Customer Experience, we sit down with Mark Fithian and Jeff Rosenberg, cofounders of WideOpen, a strategic customer experience (CX) consulting firm, and authors of the b
Send us Fan Mail In this episode of Navigating the Customer Experience, we sit down with Jeremie Kubicek , a powerful communicator, serial entrepreneur, and co-founder of GiANT, a global leadership development company. J
Send us Fan Mail In this episode of Navigating the Customer Experience, we sit down with Jean-Pierre LaCroix—President and Chief Strategy Officer of SLD, brand visionary, author, and creator of groundbreaking tools such
Send us Fan Mail In this episode of Navigating the Customer Experience, we sit down with Ty Givens, the dynamic Founder and CEO of CX Collective, a consultancy known for building customer experience programs that scale w
Send us Fan Mail In this episode of Navigating the Customer Experience, we dive deep into the career and mindset of Jamie Homen, a seasoned customer experience (CX) leader with over 20 years in the industry. Now leading
Send us Fan Mail In this episode of Navigating the Customer Experience, we sit down with Evan Siegel, Vice President of AI at eGain, where he leads the development of next-generation AI-powered conversational guidance. W
Send us Fan Mail Greg Logan: The Power of Storytelling – Turning Brands into Blockbusters In this episode of Navigating the Customer Experience, we are joined by Greg Logan, a global leader in brand storytelling who has
Send us Fan Mail In this episode of Navigating the Customer Experience, we welcome back Joseph Michelli, a certified customer experience professional, New York Times and Wall Street Journal #1 bestselling author, and int
Send us Fan Mail In this episode of Navigating the Customer Experience, we are joined by Peter Ryan, President and Founder of Ryan Strategic Advisory, is recognized globally as one of the foremost experts in customer exp
Jon Benson
Assistant Recreation Program Manager for the Superior National Forest · Gameday Men’s Health Utah
1 appearance on this show
Jimi Gibson
marketing strategist and former professional magician · Thrive Internet Marketing Agency
1 appearance on this show
Victoria Mensch
work-life harmony expert · Silicon Valley Executive Academy
1 appearance on this show
Gal Borenstein
Founder and CEO · The Borenstein Group
1 appearance on this show
Jeff Rosenberg
Senior Fixed Income Portfolio Manager · BlackRock
1 appearance on this show
Jeremie Kubicek
executive chairman and co-author · Giant Worldwide
1 appearance on this show
Jean-Pierre Lacroix
President and Chief Strategy Officer · Shikatanai Lacroix Design
1 appearance on this show
Jean-Pierre Lacroix
President · Shikatoni Lacroix Design
1 appearance on this show
Ty Givens
Founder and CEO · CX Collective
1 appearance on this show
Dr. Joseph Michelli
world-renowned customer experience expert, New York Times #1 bestselling author, Customer Experience Hall of Fame inductee · The Michelli Experience
1 appearance on this show
Peter Ryan
host of the Ryan Research Podcast · Ryan Strategic Advisory
1 appearance on this show
Jay Sapovits
founder and president · Ink’d Stores
1 appearance on this show
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Navigating the Customer Experience is hosted by Unknown Host. The show is categorised under Business (entrepreneurship) and has published 135 episodes.
Navigating the Customer Experience has published 135 episodes.
Navigating the Customer Experience regularly covers Business, Careers, Entrepreneurship, Education, Self Improvement. It sits in the Business category, with a entrepreneurship focus.
Navigating the Customer Experience is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
Navigating the Customer Experience hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Navigating the Customer Experience average 25 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates Navigating the Customer Experience's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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