Hosted by YourCXC · 🇺🇸 US · EN-GB · 21 episodes
Established thought leaders with verified media credentials.
✨ Welcome to YourCXC—Your Customer Experience Consultant! ✨My name is Gareth Cummings, Your Customer Experience Consultant. I help businesses of all sizes design and deliver exceptional Customer Experience whilst maintaining a human connection.The show provides businesses and individuals with:✅ Practical tips and strategies you can apply today.💡 Fresh insights and trends shaping the future of CX.📚 Real-world opinions and case studies to inspire innovation.❓ Answers to your burning customer experience questions—because your voice drives the conversation!
YourCXC hosts YOURCXC: BRINGING THE HUMAN BACK IN CUSTOMER EXPERIENCE, a business show with 21 episodes published.
Welcome to the 6-Month Company Update!In this video, I’m sharing the full journey of building YourCXC over the past six months — with a special focus on company formation, the challenges, and how I am helping clients imp
In this video, I uncover the truth behind rising customer expectations and why many big businesses are struggling to keep up. From digital transformation and siloed systems to outdated customer journey strategies, I brea
In this video, I explore how Augmented Reality (AR) is revolutionising the retail industry by transforming the customer journey and enhancing customer experience. Discover how AR can help your business increase customer
First impressions can make or break your startup — and that’s where customer experience comes in. In this video, I share practical CX strategies that help early-stage businesses build loyalty, boost engagement, and turn
From your morning coffee to your next tech upgrade, US tariffs are quietly reshaping how—and what—we buy. But what does this mean for the Customer Experience? In this video, I break down how tariffs impact the Customer J
Retail is evolving—and fast. In this video, we explore how the customer experience is becoming the most powerful driver of success in the modern retail landscape. From the rise of e-commerce and omni-channel strategies t
Customer feedback isn't just helpful—it's essential. In this video, I’ll walk you through how to use real customer insights to spark innovation, improve your services, and elevate the entire Customer Journey. Whether you
The metaverse is no longer a distant future—it’s happening now. In this video, I explore how brands are reimagining the Customer Experience through immersive, interactive, and personalised digital spaces like Meta’s Hori
Want to build deeper connections with your customers? Discover how storytelling can transform your Customer Experience and create meaningful moments along the Customer Journey. In this video, I break down: ✅ Why human co
AI is transforming how businesses connect with customers—but real loyalty still comes from trust, personal connection, and a great Customer Experience.In this video, I break down how to use AI without losing the human to
If you're a business owner or customer experience professional, understanding the warning signs of a bad customer experience is crucial for growth and success. In this video, I cover the key signs that indicate your bran
In this video, I explore 12 things that ruin a first impression immediately—whether in a business setting, job interview, or customer interaction. First impressions are everything, and they can make or break a relationsh
Whether you’re just starting out or looking to elevate your customer service game, these tips will help you deliver outstanding customer experiences and build lasting relationships with your clients. In this video, I div
In this episode, I explore the Top 5 Car Brands for Customer Experience in 2025! From innovative electric vehicles to luxury performance cars, these brands are setting the standard for customer satisfaction and the overa
In today’s competitive real estate market, providing an exceptional customer experience is key to building lasting relationships and ensuring success. In this video, I explore actionable strategies to enhance the custome
In this episode, I break down the key differences between Customer Experience (CX) and Customer Service (CS)—two crucial elements that impact your Customer Journey. Many businesses focus solely on Customer Service, but a
Valentine’s Day is more than just a holiday for romance—it’s a powerful opportunity for businesses to create unforgettable customer experiences! In this video, I explore the impact of Valentine's Day on the Customer Expe
In this episode, I explore seven actionable tips you can use to elevate your Customer Experience. From optimising every stage of the Customer Journey to discovering how a Consultation with Your Customer Experience Consul
🌟 In this episode, I explore how leading UK energy providers, Octopus Energy, British Gas, EDF Energy, E.ON Next & Bulb are transforming their Customer Experience. You’ll discover the strategies they use to optimise eve
🌟I am excited to share my latest video on the YourCXC channel—What is Customer Experience with Your Customer Experience Consultant! 🌟 In this episode, I dive deep into the essentials of creating a truly transformative
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YOURCXC: BRINGING THE HUMAN BACK IN CUSTOMER EXPERIENCE is hosted by YourCXC. The show is categorised under business and has published 21 episodes.
YOURCXC: BRINGING THE HUMAN BACK IN CUSTOMER EXPERIENCE has published 21 episodes.
YOURCXC: BRINGING THE HUMAN BACK IN CUSTOMER EXPERIENCE regularly covers business. It sits in the business category.
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