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Hosted by kubracx · 🇺🇸 US · EN · 51 episodes
Established thought leaders with verified media credentials.
Experience Better: The CX Podcast delivers customer success stories, interviews, research, and more. Tune in every other month as we uncover the secrets behind great customer experience. Visit kubra.com/podcast for more information.
kubracx hosts Experience Better: The CX Podcast, a business show with 51 episodes published.
Utilities are facing a new kind of pressure, and it's not just about the grid. Rising infrastructure costs, extreme weather, and a growing shift toward digital payments are all converging at once, forcing utility leaders
In this episode of Experience Better, guest host Erind Shkurti is joined by KUBRA experts Sara Small and Matt DeLaRosa to explore findings from the new 2026 Bill Redesign Insights and Preferences Report. Together, they u
What does it actually take to move customers from paper to paperless? In this episode of Experience Better: The CX Podcast by KUBRA, we're sharing highlights from our recent webinar, Navigating the E-Bill Currents, featu
Digital wallets are everywhere, from everyday purchases to peer-to-peer payments. But are they truly ready to take over bill pay? In this episode of Experience Better: The CX Podcast by KUBRA, guest host Cali Johnston, S
As storm season winds down, utilities are taking stock of what they’ve learned to prepare for what comes next. In this episode of Experience Better: The CX Podcast by KUBRA, guest host Cali Johnston revisits highlights f
Despite its importance, customer journey mapping remains a mystery to many organizations. Listen as we uncover it's untapped potential — from revealing hidden customer behaviors to aligning operations across entire organ
Explore how utilities can enhance communication, build trust, and engage customers more effectively during crises and beyond with Part Two of this intriguing discussion with experts from Chartwell Inc. Shaun Jackson, Sen
Get ready as we unlock the secrets of modern utility customer relationships with exclusive insights from Chartwell's 2024 Residential Consumer Survey. Steve Waters, Director of Councils, and Casey Collins, Senior Researc
Join host Shaun Jackson, Senior Vice President of Marketing at KUBRA, for an insightful exploration of the evolving payments landscape. Drawing from KUBRA's extensive consumer research, this episode delves into the curre
Extreme weather events are wreaking havoc on utilities and the communities they serve. In this insightful podcast, Lemuel Satamkar, Senior Product Marketing Manager at KUBRA shares strategies for effective crisis communi
In this episode of the podcast hosted by Shaun Jackson, Senior Vice President of Marketing at KUBRA, the focus is on managing late payments for utilities and billers. Joined by Cali Johnston, Senior Product Marketing Man
Join us on the latest episode of "Experience Better: The CX Podcast," where we explore the dynamic world of mobile app technology in the utility sector. Our guest, Erind Shkurti, Director of Client Solutions and Mobile A
In this episode, we delve into six digital payment trends that are shaping the future of customer payment experiences. Join us as we uncover how personalization in payments is becoming a game-changer for consumer satisfa
In this episode, we explore six transformative strategies for utilities to reduce call center volume drastically while significantly improving customer satisfaction. Our conversation starts with the benefits of empowerin
In late 2019, KUBRA released its first episode of Experience Better - the CX Podcast. The podcast’s goal was to share success stories, research and interviews with CX leaders with the hope to help organizations deliver b
Welcome to another insightful episode of Experience Better: The CX PodcastTM. In this edition, we have a special guest joining us, Erin Sweatman, Vice President, US Merchant Marketing at American Express, gives us the in
Being able to deliver a positive customer experience has a significant upside for businesses. It can result in increased customer loyalty, repeat business, positive word-of-mouth referrals, and even higher lifetime custo
In February of 2021, our partners from Mastercard joined us to chat about their Enhanced Bank Bill Pay Solution, Mastercard Bill Pay Exchange. Through Mastercard Bill Pay Exchange, consumers can easily pay their bills di
In 2022, we had an amazing group of industry experts join us to talk about what’s new in the world of customer experience. During the year, we discussed a wide range of topics - from the latest and greatest in the paymen
Payment experiences have certainly changed over the past few decades. Innovative technology and evolving consumer expectations have transformed how we pay for goods and services. Cash, check, and credit card used to be t
Ben Murphy
Estates Director of the Duchy of Cornwall · East Windsor Police Department
1 appearance on this show
Sara Small
KUBRA
1 appearance on this show
Lindsey Parham
City of Charlotte
1 appearance on this show
Candice Merrifield
KUBRA
1 appearance on this show
Yara Alatshan
KUBRA
1 appearance on this show
Todd Clement
KUBRA
1 appearance on this show
Shaun Jackson
KUBRA
1 appearance on this show
Lemuel Satamkar
KUBRA
1 appearance on this show
Cali Johnston
KUBRA
1 appearance on this show
Erind Shkurti
KUBRA
1 appearance on this show
Erin Sweatman
American Express
1 appearance on this show
Arun Kanagasabapathy
Relativity
1 appearance on this show
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Experience Better: The CX Podcast is hosted by kubracx. The show is categorised under business and has published 51 episodes.
Experience Better: The CX Podcast has published 51 episodes.
Experience Better: The CX Podcast regularly covers business. It sits in the business category.
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