Hosted by David Cox · 🇺🇸 US · EN · 11 episodes
Established thought leaders with verified media credentials.
The Joy of CX with David Cox explores what it really takes to become a truly customer-centric business. Drawing on 20+ years of global CX transformation experience, David shares real-world stories, hard-won lessons, and a clear roadmap for delivering value, building emotional connection, and aligning company culture. Whether you're a leader or just curious, this series will challenge assumptions, cut through the fluff, and help you turn CX into your greatest competitive edge.
David Cox hosts The Joy of CX, a business show with 11 episodes published.
In this episode David Cox talks to Alistair Campbell about his book "Healthy Money" and the challenges facing banking. Campbell, with experience at Standard Chartered, HSBC, NatWest, and in telecom and microfinance, argu
In this episode David Cox talks to Gareth Abel, a seasoned CMO with a global background in marketing. Gareth discusses his approach to leveraging marketing for sustainable profit growth, particularly in the technology,te
In this episode host David Cox talks to Roberto Rittes, the CEO of Nextel Brazil, about his remarkable customer-led transformation of the company. Roberto describes the challenges Nextel faced, such as financial distress
In this episode of "The Joy of CX," David Cox explores what true customer-centric success looks like, sharing the real-life turnaround story of Nextel Brazil. Discover how focusing on customer experience transformed a st
In this episode of 'The Joy of CX', David Cox discusses the pivotal role of internal culture in the journey towards full customer centricity. The episode emphasizes the importance of aligning internal culture with the de
In this episode of 'The Joy of CX,' David Cox guides viewers through the process of transforming high-level customer principles into tangible commitments and actionable steps. The episode emphasizes the importance of inv
In this episode of 'Joy of CX', David Cox discusses how to build a unique and emotionally engaging branded customer experience. He emphasizes the importance of eliminating customer pain points and stresses that true cust
In this episode of The Joy of CX, host David Cox discusses the mechanics of creating functional excellence in customer experience (CX). He explains the importance of measuring and managing customer interactions to elimin
In this episode of 'The Joy of CX', David Cox delves into the mechanics of creating functional excellence in customer experience (CX). He starts by defining functional excellence as removing obstacles between customers a
David Cox introduces an episode of 'The Joy of CX,' focusing on why companies should pivot to a customer-centric strategy. Key triggers for transformation include shifting from a startup to a mature business, responding
In the introduction episode of 'The Joy of CX' podcast series, David Cox introduces the concept of customer experience (CX), emphasizing its importance beyond just customer service. He explains that CX encompasses all in
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The Joy of CX is hosted by David Cox. The show is categorised under business and has published 11 episodes.
The Joy of CX has published 11 episodes.
The Joy of CX regularly covers business. It sits in the business category.
The Joy of CX is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
The Joy of CX hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of The Joy of CX average 23 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates The Joy of CX's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
Methodology. Booking Probability™ blends Listen Score, 30-day Virality, open-to-guests detection, and Apple ratings. Data refreshed every 60 minutes. Listen Score and Booking Probability are calculated by PitchCentric. Last enriched 2 days ago.
