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Hosted by Bryce Cressy · 🇺🇸 US · EN · 19 episodes
Established thought leaders with verified media credentials.
Welcome to The Global Xperience. We'll be immersing you in the dynamic world of Customer Service and Collections. You will gain access to the secrets of success in the world of customer and employee experience through conversations with keynote speakers, industry mavericks, and CX and debt collections experts and influencers. Every episode will feature thought leaders, celebrities, advocates and ambassadors in all things experience. Stay tuned, and hit that subscribe button to stay up to date with critical information to enhance your business from the inside out.
Bryce Cressy hosts The Global Xperience, a business show with 19 episodes published.
“Don’t fake it ‘til you make it. Work it ‘til you make it.” We close our Global Xperience Women’s Month series with Katalina Dawson, EVP at Branding Arc and Board Member of Women of Debt Relief. Her journey reflects mode
“Comparison is the thief of joy. Benchmark yourself against your own goals.” This week, we sit down with Rebecca Howat, Chief Operating Officer at Charles Tyrwhitt, on what it looks like to grow beyond your job title, an
In Part 2 of our Global Xperience Women’s Month series, we speak with Heather Shoemaker, CEO and Founder of Language.io. Heather shares insights from more than twenty years in technology and entrepreneurship. She discuss
Summary: In this conversation, Wanda Mills shares her inspiring journey from a chat agent to a senior director, emphasizing the importance of knowledge, confidence, and mentorship in achieving career success. She reflect
Summary: In this episode of The Global Xperience, Bryce Cressy sits down with Mikkel Andreassen, Director of Solutions & CX Advisory at Dixa, to explore the shift from ticket-based customer service to conversation-led, r
Send us a text Summary: In this episode, we sit down with Jeff Janzen, VP of Strategic Growth & Partnerships at Laivly, to get past the keynote glitter and into the messy reality of AI in the contact center. Jeff traces
Send us a text Episode Summary: In this episode, we interview Evan Siegel, who transitioned from a 16-year career in retail banking to eGain, where he leverages AI, machine learning, and knowledge management to enhance c
Send us a text Episode Summary: In this episode, we chat with Jon Arnold, founder of an independent tech analyst company and an expert in communications technologies, about the future of AI and its strategic impacts on t
Send us a text Episode Summary: In this episode we sit down with Declan Ivory, VP of Customer Support at Intercom, and with extensive experience in leading customer support operations, Declan shares his expertise on inte
Send us a text Episode Summary: In this episode, we chat with Dan Gingiss, a customer experience expert and keynote speaker, about the pivotal role of social media in customer service. Dan shares his journey from corpora
Send us a text Episode Summary: Join us as we dive into the critical aspects of customer experience with David Avrin, a leading expert, speaker, and author of "Why Customers Leave (And How to Win Them Back)." David share
Send us a text Episode Summary: Join us as we delve into the fascinating world of customer experience with renowned expert Joey Coleman. From unraveling the mysteries behind buyer's remorse to exploring the nuances of gl
Send us a text Episode Summary: Join us in a thought-provoking conversation with Olga Potaptseva, a leading CX advisor, speaker, and founder of CX Panda, the first CX knowledge base. In this episode, we delve into the es
Send us a text Episode Summary: In this episode, we delve into the innovative world of behavioral analytics with Jonathan Hawkins, founder, and CEO of Anthrolytics. Join us as Jonathan discusses the impact of digital emp
Send us a text Episode Summary: In this episode, we welcome Dennis Wakabayashi, a renowned customer experience journalist, MC, keynote speaker, consultant, and podcast host. Join us as we dive into an insightful conversa
Send us a text Episode Summary: Join us in this episode as we welcome Stacy Sherman, a leader in customer experience (CX). Stacy, founder of Doing CX Right, shares her insights and experiences in enhancing CX through var
Send us a text Episode Summary: In this enlightening episode we sit down with the renowned Shep Hyken, a leading voice in customer experience, New York Times bestselling author, and keynote speaker. Shep shares insights
Send us a text Episode Summary: In this episode, we welcome Annette Franz, an award-winning coach, keynote speaker, author, and founder of CX Journey. With over 30 years in the industry, Annette shares her expertise in c
Send us a text Episode Summary: In this episode, we dive deep into the world of customer experience with Adrian Swinscoe, a renowned customer experience advisor, author, speaker, and workshop leader. Join us as Adrian sh
Katalina Dawson
Branding Arc
1 appearance on this show
Rebecca Howat
Charles Tyrwhitt
1 appearance on this show
Heather Shoemaker
Language.io
1 appearance on this show
Mikkel Andreassen
Dixa
1 appearance on this show
Jeff Janzen
Laivly
1 appearance on this show
Declan Ivory
Intercom
1 appearance on this show
Olga Potaptseva
CX Panda
1 appearance on this show
Jonathan Hawkins
Anthrolytics
1 appearance on this show
Stacy Sherman
Doing CX Right
1 appearance on this show
Annette Franz
CX Journey
1 appearance on this show
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The Global Xperience is hosted by Bryce Cressy. The show is categorised under business and has published 19 episodes.
The Global Xperience has published 19 episodes.
The Global Xperience regularly covers business. It sits in the business category.
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Episodes of The Global Xperience average 32 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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