business
Hosted by Dennis Wakabayashi · business · EN-US
The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.
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Contact path
Verified email
Booking probability
35%
Guest openness
Selective
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Signup to Generate a PitchThe podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.
CX In The Wild is hosted by Dennis Wakabayashi. The show has published 144 episodes to date.
Recent episodes include "The Future of Connectivity and the Rise of Human Skills" (4 December 2025, 22 minutes), "The New Leaders Rising as CX and AI Reshape the World" (30 November 2025, 22 minutes), and "Vietnam’s Sophisticated Customer: Redefining Value in CX" (22 November 2025, 45 minutes).
CX In The Wild publishes roughly weekly, with episodes averaging 35 minutes across 144 episodes.
Booking probability for CX In The Wild is 35%, and the host is rated Selective on guests. CX In The Wild requires a Pod Score of 80 or higher. CX In The Wild's contact route on record: verified email.
The strongest fits for CX In The Wild are Business & Management Consulting. CX In The Wild has a business audience.
Dennis Wakabayashi hosts CX In The Wild, a business podcast with 144 episodes published.
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Episode #10
Send us Fan Mail In this episode of CX in the Wild, we sit down with Ali Raza Shah to unpack a major shift that is reshaping our industry. Across the world, operators are struggling to monetize 5G and many already see...
Episode #9
Send us Fan Mail We continue our journey across continents and cultures, and this episode brings us together with Ladislau Batalha , a trusted leader who is helping shape the future of experience worldwide. From Dubai...
Episode #8
Send us Fan Mail Vietnam is one of the few places where customers can spot weak value almost instantly. In this episode of CX in the Wild , we’re in Ho Chi Minh City with Amalia Goux , a Romanian CX strategist who has...
Episode #7
Send us Fan Mail From Dubai, a new generation of CX leaders is shaping the future with people, culture, and purpose at the core. In this episode of CX in the Wild, we sit down with Ahmed Hatem to explore why customer...
Episode #6
Send us Fan Mail The next generation of leaders is shaping the future of customer experience. In this episode of CX in the Wild, we meet Diogo Miranda , a young professional at Altice Portugal whose journey shows how...
Episode #5
Send us Fan Mail Rebranding isn’t just a marketing exercise, it’s a catalyst for transformation. In this episode of CX in the Wild, we explore how the smartest organizations use brand evolution to fuel growth, win new...
Episode #4
Send us Fan Mail Boris Petrovitch Njegosh , founder of R GENERATION, shares how the rise of remote work, AI and digital nomadism is transforming both business and life. From leading design thinking projects for global...
Episode #3
Send us Fan Mail On this episode of CX in the Wild, we sit down with Manuela Doutel Haghighi , Director of Global Customer Experience and Success at Microsoft. With experience spanning continents and industries, Manuela...
Episode #2
Send us Fan Mail Rebranding is not about changing colors or updating a logo. It is a decisive move to align with the future. In this episode of CX in the Wild, our guest Peter Guirguis joins us to explore how brand...
Episode #1
Send us Fan Mail Filipe Ramos, CEO of Science4you , brings a powerful perspective on how play can drive the skills needed for tomorrow’s world. His approach combines STEM learning, creativity, and family connection to...
Episode #15
Send us Fan Mail Trevor Clark, founder and CEO of ShyftOff, joins CX in the Wild to talk about what’s really happening at the intersection of entrepreneurship, workforce evolution, and the contact center of the future...
Episode #14
Send us Fan Mail In this episode of CX in the Wild, we catch up with Anuj Bhalla, founder and CEO of serviceMob , live from Las Vegas at Customer Contact Week. This conversation goes beyond surface-level talk about CX...
Episode #13
Send us Fan Mail In this episode of CX in the Wild, we sit down with Raj Sivasubramanian , Vice President at QuestionPro and one of the boldest thinkers in customer experience today. QuestionPro has been with us from...
Episode #12
Send us Fan Mail From compliance to connection: navigating global voice isn’t for the faint of heart. We sat down with Mike Kaplan , CMO of Avoxi, to explore how a lean, globally distributed team is transforming voice...
Episode #11
Send us Fan Mail John Finch from RingCentral is back on CX in the Wild, and this time he's talking real innovation. Not just AI buzzwords, but actual deployments that are reshaping the front lines of customer...
Episode #10
Send us Fan Mail We wrap our Las Vegas series with a voice that’s reshaping how companies lead their people. Adam Boelke , founder of the Alignment Advantage Group and a 30 year veteran of CX and operations, joins us on...
Episode #9
Send us Fan Mail What happens when you bring a human-centered executive advisor to the frontlines of AI transformation? You get clarity, honesty, and a challenge to the status quo. In this episode of CX in the Wild, we...
Episode #8
Send us Fan Mail In this episode of CX in the Wild, we sit down with Raj Iyer, Chief Product Officer at Templum, Inc., to unpack what it really takes to drive enterprise change. From his years building products and...
Episode #7
Send us Fan Mail Customer experience isn’t just a department. It is the backbone of business strategy. In this episode of CX in the Wild, we sit down with Ann Schirrmeister, Senior Research Manager at Suzy, to explore...
Episode #6
Send us Fan Mail In this episode of CX in the Wild, we dive into a bold conversation with Camila Ferreira in Miami, fresh off the IQPC CX Exchange. With decades of experience across Latin America, Europe, and the US...
Recent guests on CX In The Wild. Study who booked and why before you pitch.
Grace Digital Solutions
Global Customer Experience Leader and Strategist, Rise UP
tech humanist, strategic advisor to Fortune 500 companies, author of What Matters Next, American University of Iraq-Baghdad
Professor of Marketing (B2B), Associate Dean (East Asia), University of Glasgow's Adam Smith Business School
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