Hosted by Georgie Stayches · 🇺🇸 US · EN-AU · 12 episodes
Established thought leaders with verified media credentials.
Dedicated to celebrating leaders shaping Customer Experience (CX) across a variety of dynamic industries, including events, community groups, venues, retail, travel, the arts and sport, The Art & Heart of CX welcomes a special guest each episode to chat all things CX. Consumers and guests are more discerning than ever and we all have the power to enhance (or diminish) the Customer Experience. Whether you’re seeking fresh ideas, a dose of inspiration or a peek into the latest trends, this podcast will be for you. Each episode provides insightful stories, practical tips and a behind-the-scenes look at what’s driving exceptional customer experiences in different sectors.
Georgie Stayches hosts The Art & Heart of CX, a society show with 12 episodes published.
A great live site makes strangers feel like teammates, and a bad one makes you wonder why anyone left the couch. Georgie is joined by returning guest Derrin Brown to pull apart what the FIFA World Cup is teaching us abou
This episode comes straight from The Meetings Show floor in Singapore, as Georgie chats with Richard Soo from MEP talk about this client experience, and explore what “great customer experience” actually looks like when c
Searching for clothes, trying them on and choosing them can be stressful enough, but imagine if there is more to the story. In this episode, Georgie is joined by Cynthia Kralik, CEO of Ready Set, a charitable organisatio
You can’t “deliver a great event” if you don’t first sell a believable story. In this opening episode of Season 2, Georgie is joined by strategic communications and crisis management specialist Katrina de Jersey, whose c
What if the best tech in the room is not the headline, but the quiet partner to story, sound and people? In the finale of Season 1, Georgie is joined by Lucy Keeler, Board Member at the National Art School, former curato
Ever left a venue thinking, that could have been so much easier? In this episode, Georgie is joined by Derrin Brown as they dig into the small, human decisions that turn chaos into calm and moments into memories. Previsu
Step behind the gates of Tennis HQ and discover how a Grand Slam designs for joy, speed and inclusion at massive scale. In the latest episode of The Art & Heart of CX, Georgie Stayches sits down with Karen Clydesdale, He
Dr Breann Fallon, CEO, Melbourne Holocaust Museum joins Georgie in this episode to unpack how architecture, people and data combine to create a visitor journey that is both compassionate and deeply effective. When people
Step behind the scenes of one of the world's most prestigious equestrian events as Event Director Jane Tuckwell reveals the remarkable complexity of managing the Badminton Horse Trials. From its humble beginnings in 1949
What happens when two lawyers abandon their careers to follow a bookish dream? Nic Bottomley and his wife Juliet found themselves in Seattle's Elliott Bay Book Company on the first day of their honeymoon in 2004, captiva
What transforms a standard business event into an unforgettable experience? The answer lies not just in content delivery but in creating an environment where learning, wellbeing and memory-making seamlessly intersect. Ca
Forget everything you thought you knew about what drives our economy. In this launch episode of The Art & Heart of CX, Georgie is joined by James Wallman, CEO of the World Experience Organisation, for an enlightening con
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The Art & Heart of CX is hosted by Georgie Stayches. The show is categorised under society (culture) and has published 12 episodes.
The Art & Heart of CX has published 12 episodes.
The Art & Heart of CX regularly covers society, culture. It sits in the society category, with a culture focus.
The Art & Heart of CX is accessible for guests with genuine society expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
The Art & Heart of CX hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of The Art & Heart of CX average 50 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates The Art & Heart of CX's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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