arts
Hosted by Dave Michels · arts · EN-US
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX). In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality. Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results. The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack. Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failin
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Contact path
Public web form
Booking probability
33%
Guest openness
Selective
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Signup to Generate a PitchIt's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX). In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises.
Leapfrog CX Strategies is hosted by Dave Michels. The show has published 119 episodes to date.
Recent episodes include "Checking In with Jeff Lawson" (21 May 2026, 57 minutes), "Vasili Triant, CEO of UJET.CX" (21 January 2026, 88 minutes), and "Dave and David on Headsets" (12 August 2025, 46 minutes).
Leapfrog CX Strategies publishes roughly every few months, with episodes averaging 38 minutes across 119 episodes.
Booking probability for Leapfrog CX Strategies is 33%, and the host is rated Selective on guests. Leapfrog CX Strategies requires a Pod Score of 80 or higher. Leapfrog CX Strategies's contact route on record: public web form.
The strongest fits for Leapfrog CX Strategies are IT Services & Software Development and Business & Management Consulting. Leapfrog CX Strategies has an arts audience.
Dave Michels hosts Leapfrog CX Strategies, an arts podcast with 119 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Leapfrog CX Strategies
I’ve always admired Jeff Lawson . I vividly remember the first time he tried to explain Twilio to me. He still had hair back then. I will admit that it took me a few of these sessions to understand Twilio, but I knew...
Episode #1
In this inaugural episode of Leapfrog CX Strategies longform interviews, host Dave Michaels discusses with Vasili Triant, CEO of UJET, the evolving landscape of customer experience (CX) technology. Vasily shares...
Leapfrog CX Strategies
The Daves discuss the state of the headset world. Lots of types and considerations. Things you should know - from bluetooth to dect to over-the-ear to earbuds.
Leapfrog CX Strategies
In this episode of TalkingPointz Chatz, Dave Michels and David Danto unpack a series of “sea changes” sweeping across tech and communications. They start by examining how AI engines are replacing traditional search...
Leapfrog CX Strategies
In this episode, we talk about the AV channel and upcoming ISE conference. Featuring Dave Berlin, President & CEO at Visual Image Display; Eric Snider, Chief Technology Officer at CTI; and Danny Rogers, Vice President...
Leapfrog CX Strategies
Dave and David chat about the channel with John Cognata of SoftTel amd William Rubio of Calltower.
Leapfrog CX Strategies
Dave and David discuss and reflect on 2024.
Leapfrog CX Strategies
Ever wonder what's in a monthly Insider report? The September 2024 report included this: Hey Google, Tell Me About It: Google’s NotebookLM uses LLMs to convert lengthy text from articles, research papers, and other...
Leapfrog CX Strategies
In this episode of TalkingPointz Talking Headz, David Danto and Dave Michels, joined by Metrigy Research’s Irwin Lazar, dive into the hot topic of Amazon’s recent push to bring employees back to the office full-time...
Leapfrog CX Strategies
I was conflicted when Scott Wharton announced his plans to leave enterprise comms to save the world. I was elated the world would now be saved, but what a loss. It was like one of those be-careful-what-you-wish-for...
Leapfrog CX Strategies
Microsoft’s ambitious plan to unify device ecosystems under one platform has hit several delays. Originally intended to create a unified version of Android for all Microsoft Teams Room (MTRoA) devices, the rollout has...
Leapfrog CX Strategies
Microsoft has a new operating system, it's based on open source Android, will appear first in Teams meeting rooms, and it's called MDEP. The latest TalkingHeadz podcast has Dave Michels and David Danto chatting with...
Leapfrog CX Strategies
In this engaging episode of TalkingPointz - Talking Headz, hosts Dave Michels and David Danto chat with Kevin McMenamy, the CTO of Neat, to delve into his fascinating journey through the video conferencing industry...
Episode #3
Dave Michels and David Danto dive into the Microsoft Teams Rooms (MTR) ecosystem, examining its evolution, current dynamics, and future implications. They highlighted Microsoft's milestone of surpassing 1 million MTR...
Episode #2
In this episode of Talking Points Chatz, Dave Michels and Dave Danto discuss the high turnover rates among C-suite executives in various industries, particularly in the tech sector. They note that numerous high-profile...
Leapfrog CX Strategies
Microsoft announced it was what we beleive to be the first Meetings provider to reach one million connected meeting rooms. Just for fun, it also dropped that it has 20 million PSTN users! HUGE. The two Daves discuss the...
Leapfrog CX Strategies
TalkingHeadz is a series of interviews with the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Brad Hintze , EVP Marketing at Crestron. Brad beleives that...
Episode #3
TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with David Petts , SVP Cloud to Cloud Business Group at...
Episode #2
TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Michael Beckley , Founder and CTO of Appian...
Episode #1
TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Raluca Monet of Google's Chrome Enterprise...
Recent guests on Leapfrog CX Strategies. Study who booked and why before you pitch.
Vice President and General Manager of the Cisco Contact Center Group, Serenova
Vice President Global Accounts, swan sanctuary
Chief Technology Officer, The Church of Jesus Christ of Latter-day Saints
Executive Vice President of Global Marketing, Crestron
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