business
Hosted by Martin Henley · business · EN
The CX-Ed Leadership podcast is an executive education platform designed to connect, empower and motivate CX leaders from the GCC to build better businesses.CX-Ed has been founded to address the most important question for GCC businesses:“How do businesses in the GCC leverage their regional culture and their governments’ ambitions to diversify their economies and improve the quality of life for their citizens?” The answer is to deliver ever greater value and customer experiences to benefit from increased customer acquisition, loyalty and retention.There is now a huge opportunity for GCC businesses to be delivering greater value for their customers, employees, communities and societies and to receive even greater value for shareholders in return.CX-Ed Leadership fulfils that goal for it’s customers by building a community of pro-active CX leaders, providing them with the appropriate tools, frameworks and practical leadership actions that they can implement in their businesses.
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Contact path
Verified email
Booking probability
22%
Guest openness
Selective
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Signup to Generate a PitchThe CX-Ed Leadership podcast is an executive education platform designed to connect, empower and motivate CX leaders from the GCC to build better businesses.CX-Ed has been founded to address the most important question for GCC businesses:“How do businesses in the GCC leverage their regional culture and their governments’ ambitions to diversify their economies and improve the quality of life for...
Customer Experience Leadership is hosted by Martin Henley. The show has published 23 episodes to date.
Recent episodes include "Why Your Managers Are Too Busy To Lead - Mark Hain - CX Chat 023" (11 August 2026, 95 minutes), "Stop Chasing Perfection: Why Consistency Beats Amazement - Shep Hyken - CX Chat 022" (4 August 2026, 52 minutes), and "From Obstacle Course To Frictionless Experience - Prof. Hany Mokhtar - CX Chat 021" (28 July 2026, 99 minutes).
Customer Experience Leadership publishes roughly weekly, with episodes averaging 88 minutes across 23 episodes.
Booking probability for Customer Experience Leadership is 22%, and the host is rated Selective on guests. Customer Experience Leadership requires a Pod Score of 80 or higher. Customer Experience Leadership's contact route on record: verified email.
The strongest fits for Customer Experience Leadership are Business & Management Consulting. Customer Experience Leadership has a business audience.
Martin Henley hosts Customer Experience Leadership, a business podcast with 23 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #23
CX Chat 023 brings Martin Henley together with Mark Hain, customer and employee experience strategist, keynote speaker, TEDx organizer, author of Lights, Camera, Action, and founder of Essential Hospitality Solutions...
Episode #22
CX Chat 022 brings Martin Henley together with Shep Hyken, Hall of Fame speaker, bestselling author of eight books including Moments of Magic, The Amazement Revolution, and The Convenience Revolution, and the Chief...
Episode #21
CX Chat 021 brings Martin Henley together with Prof. Hany Mokhtar, the CX Master of the GCC, for a raw, unfiltered conversation about why the customer journey shouldn't exist, why it's actually a customer obstacle...
Episode #20
CX Chat 020 brings Martin Henley together with Bartira Pontes, digital media expert, entrepreneur, teacher, and founder of BRP Media in São Paulo, Brazil, for a raw, philosophical conversation about why advertising is...
Episode #19
CX Chat 019 brings Martin Henley together with Keir Garrett, Managing Director of Cloudera Australia and New Zealand, for a raw, unfiltered conversation about why it costs nothing to be a good human, why management done...
Episode #18
CX Chat 018 brings Martin Henley together with Chris Frandsen, CEO of AIPMM, the world's largest professional association of product managers, brand managers, product marketing managers, and innovation leaders, for a...
Episode #17
CX Chat 017 brings Martin Henley back together with Prof. Hany Mokhtar, the CX Master of the GCC, to confront the uncomfortable truth that bad bosses are killing your business — not through incompetence or lack of...
Episode #16
CX Chat 016 brings Martin Henley together with Gary Green, managing director and founder of Quantum, AI implementation expert, former RAF commander, and strategic transformation leader, to unpack how businesses can use...
Episode #16
<p >CX Chat 016 brings Martin Henley together with Gary Green, managing director and founder of Quantum, AI implementation expert, former RAF commander, and strategic transformation leader, to unpack how businesses can...
Episode #15
<p >CX Chat 015 brings Martin Henley back together with Prof. Hany Mokhtar, the CX Master of the GCC, for a raw, unfiltered conversation about the crisis in modern customer experience, and whether we've reached the...
Episode #14
<p >CX Chat 014 brings Martin Henley back together with Prof. Hany Mokhtar, the CX Master of the GCC, to build something completely new: the CXED Hierarchy of Customer Expectation, a five tier framework that...
Episode #13
<p >CX Chat 013 brings Martin Henley back together with Mark Carter, the cinematic speaker, international keynote presenter, and author of The Brilliant Add Value, to unpack the intersection of artificial intelligence...
Episode #12
<p >CX Chat 012 brings Martin Henley back together with Prof. Hany Mokhtar, the CX Master of the GCC, to unpack the seven pivots for customer experience governance, a comprehensive framework for institutionalizing...
Episode #11
<p >CX Chat 011 brings Prof. Hany Mokhtar together with Martin Henley — marketing strategist, digital transformation trainer, and customer experience advocate — to flip the script and put Martin in the hot seat. Because...
Episode #10
<p >CX Chat 010 brings Martin Henley back together with Prof. Hany Mokhtar, the CX Master of the GCC, to unpack the ten principles of customer experience design — a comprehensive framework for designing moments...
Episode #9
<p >CX Chat 009 brings Martin Henley back together with Prof. Hany Mokhtar, the CX Master of the GCC, to tackle the business case for customer centricity from a completely new angle: risk mitigation. Because if you...
Episode #8
<p >CX Chat 008 brings Martin Henley back together with Prof. Hany Mokhtar, the CX Master of the GCC, to flip the conversation from arguing against the objections to customer centricity, to building the business case...
Episode #7
<p >CX Chat 007 brings Martin Henley together with Mark Carter — keynote speaker, trainer, coach, and creator of the cinematic keynote experience — to explore why customer experience is fundamentally about leadership...
Episode #6
<p >CX Chat 006 brings Martin Henley back together with Prof. Hany Mokhtar, the CX Master of the GCC, to tackle the arguments against customer centricity head on — because if you can't answer the objections, you'll...
Episode #5
<p >CX Chat 005 brings Martin Henley back together with Prof. Hany Mokhtar, the CX Master of the GCC , to unpack the most critical challenge in Customer Experience transformation: how to actually institutionalize it...
Recent guests on Customer Experience Leadership. Study who booked and why before you pitch.
Customer Experience and Service Expert, Keynote Speaker, Best-Selling Author, Shepard Presentations
wideout coach and passing game coordinator at Providence Day School, Student Press Law Center
cinematic keynote speaker, trainer & master of ceremonies, Old Carter Whiskey Co.
Essential Hospitality Solutions
PitchCentric classifies Customer Experience Leadership under these industries. Guests from them are the closest fit, and each links to the best podcasts in that industry.
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