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Hosted by Martin Henley · 🇺🇸 US · EN · 23 episodes
Established thought leaders with verified media credentials.
The CX-Ed Leadership podcast is an executive education platform designed to connect, empower and motivate CX leaders from the GCC to build better businesses.CX-Ed has been founded to address the most important question for GCC businesses:“How do businesses in the GCC leverage their regional culture and their governments’ ambitions to diversify their economies and improve the quality of life for their citizens?” The answer is to deliver ever greater value and customer experiences to benefit from increased customer acquisition, loyalty and retention.There is now a huge opportunity for GCC businesses to be delivering greater value for their customers, employees, communities and societies and to receive even greater value for shareholders in return.CX-Ed Leadership fulfils that goal for it’s customers by building a community of pro-active CX leaders, providing them with the appropriate tools, frameworks and practical leadership actions that they can implement in their businesses.
Martin Henley hosts Customer Experience Leadership, a business show with 23 episodes published.
CX Chat 023 brings Martin Henley together with Mark Hain, customer and employee experience strategist, keynote speaker, TEDx organizer, author of Lights, Camera, Action, and founder of Essential Hospitality Solutions, fo
CX Chat 022 brings Martin Henley together with Shep Hyken, Hall of Fame speaker, bestselling author of eight books including Moments of Magic, The Amazement Revolution, and The Convenience Revolution, and the Chief Amaze
CX Chat 021 brings Martin Henley together with Prof. Hany Mokhtar, the CX Master of the GCC, for a raw, unfiltered conversation about why the customer journey shouldn't exist, why it's actually a customer obstacle course
CX Chat 020 brings Martin Henley together with Bartira Pontes, digital media expert, entrepreneur, teacher, and founder of BRP Media in São Paulo, Brazil, for a raw, philosophical conversation about why advertising is no
CX Chat 019 brings Martin Henley together with Keir Garrett, Managing Director of Cloudera Australia and New Zealand, for a raw, unfiltered conversation about why it costs nothing to be a good human, why management done
CX Chat 018 brings Martin Henley together with Chris Frandsen, CEO of AIPMM, the world's largest professional association of product managers, brand managers, product marketing managers, and innovation leaders, for a wor
CX Chat 017 brings Martin Henley back together with Prof. Hany Mokhtar, the CX Master of the GCC, to confront the uncomfortable truth that bad bosses are killing your business — not through incompetence or lack of strate
CX Chat 016 brings Martin Henley together with Gary Green, managing director and founder of Quantum, AI implementation expert, former RAF commander, and strategic transformation leader, to unpack how businesses can use A
CX Chat 016 brings Martin Henley together with Gary Green, managing director and founder of Quantum, AI implementation expert, former RAF commander, and strategic transformation leader, to unpack how businesses can use A
CX Chat 015 brings Martin Henley back together with Prof. Hany Mokhtar, the CX Master of the GCC, for a raw, unfiltered conversation about the crisis in modern customer experience, and whether we've reached the point whe
CX Chat 014 brings Martin Henley back together with Prof. Hany Mokhtar, the CX Master of the GCC, to build something completely new: the CXED Hierarchy of Customer Expectation, a five tier framework that definitively ans
CX Chat 013 brings Martin Henley back together with Mark Carter, the cinematic speaker, international keynote presenter, and author of The Brilliant Add Value, to unpack the intersection of artificial intelligence and cu
CX Chat 012 brings Martin Henley back together with Prof. Hany Mokhtar, the CX Master of the GCC, to unpack the seven pivots for customer experience governance, a comprehensive framework for institutionalizing customer c
CX Chat 011 brings Prof. Hany Mokhtar together with Martin Henley — marketing strategist, digital transformation trainer, and customer experience advocate — to flip the script and put Martin in the hot seat. Because if y
CX Chat 010 brings Martin Henley back together with Prof. Hany Mokhtar, the CX Master of the GCC, to unpack the ten principles of customer experience design — a comprehensive framework for designing moments, journeys, ch
CX Chat 009 brings Martin Henley back together with Prof. Hany Mokhtar, the CX Master of the GCC, to tackle the business case for customer centricity from a completely new angle: risk mitigation. Because if you can't ans
CX Chat 008 brings Martin Henley back together with Prof. Hany Mokhtar, the CX Master of the GCC, to flip the conversation from arguing against the objections to customer centricity, to building the business case for cus
CX Chat 007 brings Martin Henley together with Mark Carter — keynote speaker, trainer, coach, and creator of the cinematic keynote experience — to explore why customer experience is fundamentally about leadership, emotio
CX Chat 006 brings Martin Henley back together with Prof. Hany Mokhtar, the CX Master of the GCC, to tackle the arguments against customer centricity head on — because if you can't answer the objections, you'll never win
CX Chat 005 brings Martin Henley back together with Prof. Hany Mokhtar, the CX Master of the GCC , to unpack the most critical challenge in Customer Experience transformation: how to actually institutionalize it when the
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Customer Experience Leadership is hosted by Martin Henley. The show is categorised under business and has published 23 episodes.
Customer Experience Leadership has published 23 episodes.
Customer Experience Leadership regularly covers business. It sits in the business category.
Customer Experience Leadership is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
Customer Experience Leadership hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Customer Experience Leadership average 88 minutes, giving guests a long-form format with plenty of time to expand on their expertise.
Our data rates Customer Experience Leadership's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
Methodology. Booking Probability™ blends Listen Score, 30-day Virality, open-to-guests detection, and Apple ratings. Data refreshed every 60 minutes. Listen Score and Booking Probability are calculated by PitchCentric. Last enriched 6 days ago.