Hosted by Walker Information · 🇺🇸 US · EN · 340 episodes
Established thought leaders with verified media credentials.
The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.
Walker Information hosts The CX Leader Podcast | A resource for customer experience leaders, a business show with 340 episodes published.
It's a great time to be a CX leader and we here at Walker have had a fun time producing this podcast. But after over 330 episodes speaking with fantastic people from across the globe, covering topics to help you get the
Change is hard. And that's not the first time we've said those words on this podcast. When it involves breaking through entrenched practices within a company, it can be especially difficult - but not impossible. With a l
While it might not seem significant at first, securing a place to park your car is an important event. Sure, it's not life or death, but during large events it can be time sensitive. Sometimes it's the first experience p
Today's marketing playbooks put social media at the top of many strategies, but regardless of its prevalence, your website is still your business hub and a vital extension of your brand. But when your customers say your
Think of some of the best experiences you have had as a customer. What made it great? Did you feel like the experience matched the company's identity? Did any of it feel like it wasn't meeting the company's brand promise
It's not easy changing people's minds. But we're approaching a season in which customer experience professionals are working hard to convince executives and peers on the value of adopting a customer-centric mindset. WE a
Listening to your customers is the "window" to knowing how well your organization is performing in its customer experience efforts. Whether it's an online support chat, a voice of the customer through employee program, o
Producer's note: this episode originally dropped on October 11, 2022. While some details may have changed since it's original publication, we think Dan Silvert's insights on the importance of healthy relationships betwee
As consumers we've all interacted in different ways with companies. Sometimes an automated system, online chat, an app on our phones, or even a live human being. But as customer experience professionals, how do we know w
What's the first thing you think of when asked, "how well do you listen?" Many CX professionals might think of their listening systems: surveys, close-loop feedback, listening architectures. Some may say they interact wi
It's human nature to compare what we do professionally – and even personally – with others and CX leaders are no different. So Walker, along with the Customer Experience Professionals Association (CXPA), launched The CX
CX leaders have become increasingly effective at taking action on customer feedback. Today many organizations have effective closed-loop programs that efficiently route insights to the right person for timely action. How
In today's consumer world, we are inundated with advertising from countless online and offline mediums, and too often companies think that's what really drives their brand. But if you're a customer experience leader, you
If you go back in time 10 or 15 years you'll find it was common for a market research function within a company to send out a single survey each year to all customers asking about their satisfaction with the products and
Producer's Note: This podcast was originally released on April 4, 2023. As always with our encore episodes, please note that some details might be different, but the advice from Stacy Sherman regarding inclusiveness in C
We'll bet you've heard this one: you call customer support and encounter an automated system. Despite your best efforts to speak clearly, the voice on the other end of the line can't understand you. Or, how about when yo
In this bonus episode, Pat Gibbons describes his experiences at the Qualtrics X4 event in Salt Lake City, Utah, on May 1-3. With thousands of experience management professionals in attendance, Pat had an opportunity to d
It's common today that, as consumers, we receive a survey after all kinds of experiences – shopping, travel, home repair – you name it. You fill out a survey with the hope that it might change the next outcome to be bett
Maybe it's a concert headlining Beyonce, U2, or Taylor Swift? Or perhaps your favorite NFL team is playing their rivals this weekend? Perhaps you prefer events that allow for some more personal creative expression like G
Conversations around diversity, equity, and inclusiveness have been happening in many companies in the U.S., and healthcare is no exception, especially when it comes to the care patients receive. And listening to patient
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The CX Leader Podcast | A resource for customer experience leaders is hosted by Walker Information. The show is categorised under business (news) and has published 340 episodes.
The CX Leader Podcast | A resource for customer experience leaders has published 340 episodes.
The CX Leader Podcast | A resource for customer experience leaders regularly covers business, news. It sits in the business category, with a news focus.
The CX Leader Podcast | A resource for customer experience leaders is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
The CX Leader Podcast | A resource for customer experience leaders hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of The CX Leader Podcast | A resource for customer experience leaders average 28 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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