Hosted by Peter Kmosko · 🇺🇸 US · EN · 25 episodes
Established thought leaders with verified media credentials.
Generation.CX was the Central European region's first Customer Experience (CX) podcast. The first two seasons focused on sharing stories of the companies building long-term differentiation and growth through customer orientation. In the new season 03, now in English, we debunk CX myths and offer practical, simple advice for businesses aiming to grow by focusing on their customers. It’s tailored for savvy, contrarian business leaders eager to enhance and monetize improved customer experiences, addressing real-world challenges every customer-focused company faces over time.
Peter Kmosko hosts CX Myth-busting for leaders (by Monetize.CX), a business show with 25 episodes published.
LinkedIn version of the content here. Many leaders say they want to be customer-centric. But when it comes to execution, that ambition stalls. Why? Because… ⚠️ They're afraid to touch what already “works.” ⚠️ They're hes
Show notesLink to the extended Linkedin newsletter edition. We outsource our surveys. The agency handles it." That’s not just a bad user experience. It’s a missed strategic opportunity. Listen, share, comment.
Show notesLink to the newsletter edition with market and execution illustrations. “Why should we care about Google reviews? We’re notin hospitality.” I’ve heard this manytimes — from financial institutions, telcos, even healthcare
Show notesLink to the LinkedIn newsletter. Personalization attempts are mainstream, and the companies I work with aren’t ignoring it. But most boards still think personalization means inserting a name in the subject line, like: “H
Show notesIt’s time to rethink who really holds power in shaping CX Link to the LinkedIn newsletter edition. Enjoy, share, like, subscribe.
Show notesLinkedIn newsletter edition. ABOUT: This is a classic corporate blind spot. As soon as company leaders step into their HQ, they disconnect fromreality—assuming that customer loyalty can withstand poor experiences simply
Show notesLink to the LinkedIn newsletter. -------------------------- You’d be surprised how many large, powerful organizations still don’t have basic complaint management in place. Even among those that do, leaders often fail to
Show notesLinkedIn newsletter version here. As a result of analysis paralysis or feature-driven obsession, leaders struggle to decide which features to keep, add, or remove. This leads to bloated products and services that overwhe
Show notesSubscribe to the newsletter too- there are almost 400 of us already! Today, about an also a common myth: "Speed alone in CX drives NPS, TRIM and/or loyalty". Let’s break it down. Enjoy. Subscribe. Share.
Show notesLink to the Linkedin newsletter version: (1) LinkedIn --- This one’s my evergreen. In most companies I’ve operated in, a recurring challenge was segmenting the customer base for customer service, experience, and growth.
Show notesCheck also the LinkedIn newsletter version> LinkedIn------------Hard fact> ~80% of the businesses I was helping rely on their CX operations either on Net Promoter Score (NPS) or TRIM or both, as their primary customer ex
Show notesLink to the LinkedIn newsletter version with added content. ------------------- Today, we’re tackling a big myth incustomer experience: the idea that if customers are happy, they’ll always stay loyal. It sounds logical,
Show notesLink to the LinkedIn newsletter version with added content. ------------------- Today, in Episode 3, we’re debunking another common misconception in many businesses: and that "Winningon Price is inevitable to Win Custo
Show notes:: One of the biggest misconceptions I’ve encountered—especially among board members—is the belief that Customer Experience (CX) = Customer Service (CS). :: To make things even trickier, many people confuse CX with User
Show notesLink to the LinkedIn newsletter with more, visual content here: CX Myth-Busting for Leaders | LinkedIn Welcome, my name is Peter Kmosko and 🔥 let’s start uncovering CX Myths! 🔥 Why myth-busting? My journey often begins
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KTORÁ FIRMA BY MALA MAŤ SKVELÚ ZÁKAZNÍCKU SKÚSENOSŤ, AK NIE PRÁVE ROLLS-ROYCE? Eva Kadlec Dědochová je úspešná manažérka, ktorá prepája svet emócií s businessom. Ako vyštudovaná právnička so skúsenosťami v marketingu a p
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PREROD SLOVNAFT Z VÝROBNEJ NA CUSTOMER CENTRIC FIRMU. Pred zhruba mesiacom som pri návšteve čerpačky Slovnaft všimol treskaburger v ponuke. Prekvapilo ma to a tak som si začal sumarizovať inovácie, ktoré v prospech zákaz
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Hyundai má z pohľadu trhového podielu práve na Slovensku najlepšiu pozíciu z okolitých krajín. Do akej miery za tým stojí dobrá zákaznícka skúsenosť, sme sa porozprávali s marketingovým a PR manažérom importéra značky Hy
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Do druhej časti druhej sezóny som si pozval reprezentanta jedného z najúspešnejších CZSK e-commerce firiem - Footshop. A to Radovana Oprendeka, skúseného profesionála z oblasti zákazníckej retencie. V tejto časti sa dozv
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/English follows/ SK: V tomto špeciáli som privítal Marka Hamilla, CEO Arcet Global. Spolupracuje s najlepšími CX odborníkmi na svete a organizuje tri prestížne CX súťaže na rozličných kontinentoch. V tejto epizóde sa do
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CX Myth-busting for leaders (by Monetize.CX) is hosted by Peter Kmosko. The show is categorised under business and has published 25 episodes.
CX Myth-busting for leaders (by Monetize.CX) has published 25 episodes.
CX Myth-busting for leaders (by Monetize.CX) regularly covers business. It sits in the business category.
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