Hosted by Unknown Host · 🇺🇸 US · EN · 16 episodes
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Welcome to CS Shift, the podcast that goes beyond retention with strategies for Customer Success that work in the new era. I’m your host, Nandi Dossou, Customer Success executive, team builder, and passionate advocate for growth that’s both measurable and human. On this show, we cut through the noise and focus on what actually works: how to lead your CS team from adoption to expansion, how to drive net revenue retention, and how to equip your people and yourself to thrive through it all. Whether you're a CS leader under pressure to deliver growth, or an individual contributor ready to grow your impact, this is your space. Let’s make the shift together.
Unknown Host hosts CS SHIFT, a business show with 16 episodes published.
💡 Proving value once is good. Sustaining it over time? That’s where transformation becomes leadership. In the final episode of my series, 🎙️ “From Promise to Proof: Sustaining Value Over Time,” I explore how to make va
📊 Strategy is inspiring. But numbers build credibility. In Episode 3 of my series on value realization, I share how to move from initiatives to impact by: Establishing credible baselines and defining realistic target ou
In this episode of my series: 🎙️ “From Promise to Proof: Mapping, Measuring & Monetizing Value”, I lay out the engine room of value realization: How to map initiatives to value drivers that matter to the businessHow to
🚀 Digital transformation isn’t about adopting tools, it’s about delivering measurable business outcomes. In the first episode of my new podcast series, 🎙️ “From Promise to Proof: A Practical Framework to Prove the Valu
In this episode, I share what I learned leading a CS organization where Customer Success owned the full customer relationship, renewal and expansion, while Sales focused entirely on new business. A deliberate organizatio
How do you actually build a renewal engine that grows retention and reduces churn? In this episode, I share how I approached it as a Director of Customer Success, starting with people, not process. From clarifying who le
Net Revenue Retention is one of the most important metrics in SaaS and one of the most discussed. It often sits with Customer Success. It’s influenced by many teams. And it’s rarely perfect. But at the end of the day, so
How do you scale Customer Success without creating chaos? In high-growth SaaS companies, scaling Customer Success often leads to confusion, burnout, and inconsistent customer outcomes — not because teams lack effort, but
Let me ask you something : When churn shows up… When renewals get defensive… When value realization slips… Is your first instinct to look at your CSMs? Because in high-growth SaaS, churn is almost never created by the CS
If churn is climbing… If adoption is unpredictable… If escalations feel personal instead of operational… Are you sure the problem is your customers? Because in most high-growth SaaS organizations, churn doesn’t start wit
In this episode, I'll show you exactly how to audit your data ecosystem and identify where AI can have the biggest impact. Here's what we cover: The data source inventory framework (how to assess quality, completeness, a
In this new season of CS Shift, I delve into the transformative potential of artificial intelligence in customer success strategies. The episode serves as the inaugural session of a four-part series entitled the AI Readi
As CS leaders, we all want growth, but let’s be honest… By the time we talk about expansion, it’s often too late. The customer has gone cold. The opportunity has slipped. Why didn’t we see this coming? In this final epis
As CS leaders, we’re often held accountable for retention and expansion. But those outcomes depend on more than our team. We must break down silos between departments to enhance growth effectively. Alignment doesn’t happ
As CS leaders, we face a tough balancing act: ✅ Deliver retention and growth targets. ✅ Keep your team engaged, productive, and thriving. But here’s the problem: We might prioritize performance over people and leave enab
The primary focus of this podcast episode is the transition from pressure to performance for customer success leaders. As we navigate the intricate demands of our roles, it becomes paramount to establish clarity, trust,
The imperative focus of this podcast episode is the transition of customer success from a mere retention strategy to a robust growth mandate. As we delve into the intricacies of this shift, we will explore how customer s
Welcome to CS Shift — the podcast that goes beyond retention with real strategies for Customer Success in the new era. I’m Nandi Dossou, a CS Executive based out of Paris, and over the past 12+ years, I’ve helped CS team
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CS SHIFT is hosted by Unknown Host. The show is categorised under Business (careers) and has published 16 episodes.
CS SHIFT has published 16 episodes.
CS SHIFT regularly covers Business, Careers, Education, Self Improvement, Technology. It sits in the Business category, with a careers focus.
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