Hosted by Customer Success Collective · 🇺🇸 US · EN · 35 episodes
Established thought leaders with verified media credentials.
Tired of overly niche customer success conversations that might as well be in a different language? CS School is the podcast that strips customer success back to basics. Tune in so you don’t zone out.Ever wanted to have a full overview of how segmentation works in customer success? Check out CS School. Always wondered what the psychology behind CS is? Head to CS School. Wanna know the best way to tackle renewals? Find out at CS School.
Customer Success Collective hosts CS School, a business show with 35 episodes published.
Can customer success strategies be replicated across different regions and cultures? In this episode, we sit down with Jomilsa Sousa, a Customer Success Manager based in Dubai, to explore why standardized playbooks often
Customer success is at an inflection point. AI isn't just a buzzword – it's fundamentally rewriting what it means to be a CSM. Yet adoption in CS is lagging, and those who wait risk being left behind. In this episode of
Akash Singh joins us to discuss the importance of customer success in go-to-market (GTM) strategy.
In this episode of CS School, we're joined by Raymond Otero, the Director of Global Customer Experience (Strategic Programs) at Microsoft, about the intersection of customer experience (CX) and customer success (CS). Ray
Think empathy is the key to customer success? It's just the tip of the iceberg! Emotional intelligence (EQ) is the real game-changer, not just for your clients, but for YOU too. We were lucky enough to chat with EQ champ
We discuss the unique challenges and opportunities that CS Ops presents, as well as the specific skill sets and pathways that aspiring professionals in this domain should cultivate. Join us as we unpack the intricacies o
In this episode, we're joined by Akash Singh, Head of Customer Success (APJ) at Software AG, about the importance of customer success in go-to-market (GTM) strategy. We discuss driving adoption, navigating compliance and
Onboarding new CSMs is crucial for their success and the success of the company. In those first 90 days, you have the opportunity to establish the mold of your customer success team and determine its future. In this epis
Most companies drop the ball when nurturing customers into passionate advocates. Advocacy is the real payoff. So, why are so many companies getting it wrong? For customer success specialist Cristy Rahman, CSMs are the cu
Do your customers rave about your brand to friends and colleagues? They should! Turning satisfied customers into loyal advocates is essential today. Yet most companies drop the ball when it comes to post-sale customer ex
Joining us on this episode of the CS School podcast is Alex Turkovic, Director of Adoption Programs (Digital Customer Success & Customer Education) at Snow Software. Alex and our host Grace delve into the fascinating con
“How do I see tech touch coming into play? I see that it’s really going to make a difference, specifically, if you’ve got one customer who isn't going to respond well to a QBR, or who perhaps doesn't want a biweekly call
In the second installment of our podcast two-parter that inspects the relationship between customer success and sales, we had the pleasure of being joined this time by Taylor Hodges, the Global Head of Customer Success a
Balancing your sales and customer success functions is crucial for any growing business seeking to drive revenue while delivering ongoing value. But there are ongoing questions that surround both customer success and sal
This one goes out to the people in the back: customer success is not monolithic. It’s all well and good talking about the ins and outs of the CSM role, but one size definitely doesn't fit all. CSM roles can vary wildly d
The journey from a customer's first interaction with your product to their long-term success hinges on one crucial phase: customer implementation. It bridges a promising sales pitch and the tangible value a customer deri
Catalyst’s very own Scale Customer Success Manager, Wes Gibson, talks us through the significance of communities in relation to customer success scale programs. If you weren’t convinced about the value community brings t
Want to discover the secrets to building and growing high-performing customer success teams? Amy Oilman, RVP of Customer Success at RingCentral lets us into a secret: it's all about hiring strategies, supportive leadersh
With the rise of the subscription model over the last 20 years, customer success has radically changed. But what will it look like in years to come? How will CSMs adapt to this brave new world? Answering this question is
In this captivating episode of the CS School podcast, we're joined by Danielle Martin, Senior Customer Success Manager at TryHackMe. Danielle believes that a genuine commitment to customer success requires a human-first
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CS School is hosted by Customer Success Collective. The show is categorised under business (management) and has published 35 episodes.
CS School has published 35 episodes.
CS School regularly covers business, management. It sits in the business category, with a management focus.
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Episodes of CS School average 37 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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