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Hosted by Anika Zubair · 🇺🇸 US · EN · 65 episodes
Established thought leaders with verified media credentials.
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will dive into important and relevant topics to help spread knowledge about customer success in order to help companies put the customer at the center of their business. Because at the end of the day when customer are successful, so is the company. Learn more at: thecustomersuccesspro.com
Anika Zubair hosts The Customer Success Pro Podcast, a business show with 65 episodes published.
Join RevUP VIP: https://bit.ly/45Bb9yz In this episode, Tom Ronen, VP of Customer Success at Harvey, shares insights on how AI is transforming customer success, the importance of the human element, and how to adapt playb
Book a team workshops: https://bit.ly/4wEOJbD This episode explores how customer success professionals can leverage AI to streamline quarterly business review prep, build compelling value stories, and ultimately drive re
Book a team workshop - https://bit.ly/4wEOJbD This episode explores how customer success professionals can effectively handle price increase conversations without damaging trust. It covers common mistakes, a proven frami
Join RevUP Academy: https://bit.ly/4wRZDuY Neil Sparkes, AVP of Customer Excellence at ServiceNow UK&I, has a global mandate to move agentic AI out of the experiment phase and into live production inside heavily regulate
Book a team workshop: https://bit.ly/4egTU9D Anika Zubair discusses how customer success teams can better articulate their value to drive revenue, avoid being seen as a cost center, and climb the revenue proof ladder thr
Team Workshop: https://bit.ly/4egTU9D Anika Zubair shares practical strategies for customer success professionals to increase visibility, demonstrate impact, and advance their careers by focusing on revenue-driven storyt
Join RevUP Academy: https://bit.ly/4wRZDuY In this episode, Andrea Kayal, CRO at HelpScout, shares insights on how a small team manages a large customer base, the role of AI in customer support, and strategies for revenu
Book a team workshop: https://bit.ly/4egTU9D In this episode, Anika Zubair dives deep into the importance of effective churn retrospectives in customer success. She shares practical frameworks, common mistakes, and actio
Book a team workshop: https://bit.ly/4egTU9D Anika Zubair shares a comprehensive revenue operating system for quarterly planning in customer success, emphasizing data-driven strategies, segmentation, forecasting, and cro
Book a workshop for your team: https://bit.ly/4egTU9D Cassie Vaughn shares her journey from customer success to AI fluency, emphasizing the importance of AI as a co-pilot, building AI agents, and redefining the customer
Join RevUP Academy: https://bit.ly/4wRZDuY In this episode, Anika Zubair shares a practical playbook for customer success professionals who want to confidently have commercial conversations about money. Using her Value B
Join RevUP Academy: https://bit.ly/4wRZDuY In this episode, Anika Zubair explores how customer success professionals can confidently navigate commercial conversations with customers. She highlights common misconception
Workshops Link: https://www.thecustomersuccesspro.com/team-event In this episode of The Customer Success Pro, Brittany Casey, VP of Customer Success at Disco, shares insights on the power of multi-threading engagements,
Book a Team Workshop: https://bit.ly/4mqqgCu On this episode of The Customer Success Pro Podcast, Anika Zubair discusses the impact of AI on customer success roles, emphasizing how AI is transforming workflows, exposing
Join the FREE Masterclass: https://bit.ly/4mqqgCu In this episode of The Customer Success Pro Podcast, Anika Zubair discusses the evolving role of customer success as a revenue-generating function, the skills needed for
Join the FREE Masterclass: https://bit.ly/4mqqgCu In this episode of the Customer Success Pro Podcast, Julie Fox, Director of Digital and Scaled Customer Success at Highland, shares insights on transforming customer succ
Check out our team workshops: https://www.thecustomersuccesspro.com/team-event This episode explores how customer success teams can proactively manage renewals by focusing on value realization, strategic alignment, an
Check out our team workshops: https://www.thecustomersuccesspro.com/team-event In this episode, Anika Zubair breaks down how Customer Success professionals should handle discount requests during renewals without panicki
Check out our team workshops: https://www.thecustomersuccesspro.com/team-event In this episode, Anika Zubair interviews Jim Richmond, Chief Customer Officer at Smartling, about how modern Customer Success teams must e
Team Workshops: https://www.thecustomersuccesspro.com/team-event This episode emphasizes the importance of continuous reinforcement in customer success training. It highlights how annual kickoffs, while energizing, are i
Anika Zubair
Griffin
8 appearances on this show
Neil Sparkes
ServiceNow
1 appearance on this show
Julie Fox
Highland
1 appearance on this show
Jim Richmond
Smartling
1 appearance on this show
Natasha Evans
Hook
1 appearance on this show
Alon Ahronberg
Atera
1 appearance on this show
Emma Lambert
Ably
1 appearance on this show
Ashley Stamps-Lafont
Quotapath
1 appearance on this show
Courtney Balban
Leadr
1 appearance on this show
Alana Stoltzfus
Okta
1 appearance on this show
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The Customer Success Pro Podcast is hosted by Anika Zubair. The show is categorised under business and has published 65 episodes.
The Customer Success Pro Podcast has published 65 episodes.
The Customer Success Pro Podcast regularly covers business. It sits in the business category.
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