business
Hosted by Anika Zubair · business · EN · 65 episodes
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will dive into important and relevant topics to help spread knowledge about customer success in order to help companies put the customer at the center of their business. Because at the end of the day when customer are successful, so is the company. Learn more at: thecustomersuccesspro.com
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Booking probability
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Guest openness
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Signup to Generate a PitchThis is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey.
The Customer Success Pro Podcast is hosted by Anika Zubair. The show has published 65 episodes to date.
Recent episodes include "Verified Customer Outcomes with Tiina Kanninen" (21 October 2026, 59 minutes), "The Framework That Turns a CS Team into a Revenue Team" (14 October 2026, 42 minutes), and "Why Your Team Is Missing NRR Targets (It’s Not What You Think)" (16 September 2026, 39 minutes).
The Customer Success Pro Podcast publishes roughly weekly, with episodes averaging 44 minutes across 65 episodes.
Booking probability for The Customer Success Pro Podcast is 23%, and the host is rated Selective on guests. The Customer Success Pro Podcast requires a Pod Score of 80 or higher. The Customer Success Pro Podcast's contact route on record: verified email.
The strongest fits for The Customer Success Pro Podcast are Business & Management Consulting. The Customer Success Pro Podcast has a business audience.
Anika Zubair hosts The Customer Success Pro Podcast, a business show with 65 episodes published.
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Episode #83
Book a workshop: https://bit.ly/4wEOJbD In this episode, Tiina Kanninen, SVP of Global Customer Success at RELEX Solutions, shares insights on verified outcomes, value delivery, and how AI accelerates proving value to...
Episode #82
Book a workshop: https://bit.ly/4egTU9D ⇩ open me! ⇩Anika Zubair discusses how customer success teams can truly become revenue-driving units by adopting the right operating frameworks, skills, and organizational...
Episode #81
FREE Masterclass - https://www.thecustomersuccesspro.com/masterclass Anika Zubair discusses the real reasons behind missing net revenue retention targets in SaaS, emphasizing system design over talent and providing...
Episode #80
FREE Masterclass - https://www.thecustomersuccesspro.com/masterclass In this episode, Joe De Grande from Gong discusses the evolution of digital customer success, the role of AI, and how to measure success in an...
Episode #79
Book a call to discuss a workshop - https://bit.ly/4wEOJbD In this episode, Anika Zubair discusses the importance of forecasting net revenue retention (NRR) instead of focusing on past churn numbers. She explains how...
Episode #48
Book a workshop: https://bit.ly/4wEOJbD Anika Zubair shares a comprehensive guide for new and aspiring VP of Customer Success, focusing on how to manage and improve net revenue retention (NRR) in the first 90 days. She...
Episode #77
Join RevUP VIP: https://bit.ly/45Bb9yz In this episode, Tom Ronen, VP of Customer Success at Harvey, shares insights on how AI is transforming customer success, the importance of the human element, and how to adapt...
Episode #76
Book a team workshops: https://bit.ly/4wEOJbD This episode explores how customer success professionals can leverage AI to streamline quarterly business review prep, build compelling value stories, and ultimately drive...
Episode #75
Book a team workshop - https://bit.ly/4wEOJbD This episode explores how customer success professionals can effectively handle price increase conversations without damaging trust. It covers common mistakes, a proven...
Episode #74
Join RevUP Academy: https://bit.ly/4wRZDuY Neil Sparkes, AVP of Customer Excellence at ServiceNow UK&I, has a global mandate to move agentic AI out of the experiment phase and into live production inside heavily...
Episode #73
Book a team workshop: https://bit.ly/4egTU9D Anika Zubair discusses how customer success teams can better articulate their value to drive revenue, avoid being seen as a cost center, and climb the revenue proof ladder...
Episode #72
Team Workshop: https://bit.ly/4egTU9D Anika Zubair shares practical strategies for customer success professionals to increase visibility, demonstrate impact, and advance their careers by focusing on revenue-driven...
Episode #71
Join RevUP Academy: https://bit.ly/4wRZDuY In this episode, Andrea Kayal, CRO at HelpScout, shares insights on how a small team manages a large customer base, the role of AI in customer support, and strategies for...
Episode #70
Book a team workshop: https://bit.ly/4egTU9D In this episode, Anika Zubair dives deep into the importance of effective churn retrospectives in customer success. She shares practical frameworks, common mistakes, and...
Episode #69
Book a team workshop: https://bit.ly/4egTU9D Anika Zubair shares a comprehensive revenue operating system for quarterly planning in customer success, emphasizing data-driven strategies, segmentation, forecasting, and...
Episode #68
Book a workshop for your team: https://bit.ly/4egTU9D Cassie Vaughn shares her journey from customer success to AI fluency, emphasizing the importance of AI as a co-pilot, building AI agents, and redefining the customer...
Episode #67
Join RevUP Academy: https://bit.ly/4wRZDuY In this episode, Anika Zubair shares a practical playbook for customer success professionals who want to confidently have commercial conversations about money. Using her Value...
Episode #66
Join RevUP Academy: https://bit.ly/4wRZDuY In this episode, Anika Zubair explores how customer success professionals can confidently navigate commercial conversations with customers. She highlights common...
Episode #65
Workshops Link: https://www.thecustomersuccesspro.com/team-event In this episode of The Customer Success Pro, Brittany Casey, VP of Customer Success at Disco, shares insights on the power of multi-threading engagements...
Episode #64
Book a Team Workshop: https://bit.ly/4mqqgCu On this episode of The Customer Success Pro Podcast, Anika Zubair discusses the impact of AI on customer success roles, emphasizing how AI is transforming workflows, exposing...
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