Loading…
Hosted by CS RevSpeak · 🇺🇸 US · EN-US · 55 episodes
Established thought leaders with verified media credentials.
Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams. Join us as we explore the evolving role of Customer Success in today’s business landscape, with a focus on commercial conversations, data-driven decision-making, and innovative strategies that turn CS teams into revenue engines.
CS RevSpeak hosts CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader, a business show with 55 episodes published.
Most CS teams operate as the cleanup crew for decisions they were never consulted on. Sales closes bad-fit deals, product makes changes that create customer friction, and CS is left to manage the consequences without the
Most CSMs are stuck in coordination mode (e.g. running activities, managing tasks, and keeping things organized) when what their customers actually need is someone who can shape decisions, hold a perspective, and help th
Dee Kachra has built a career across procurement, consulting, speech therapy, and customer success — always centered on people, problems, and outcomes, with a close eye on how CS connects to revenue. When she joined the
Beth Huckerby has spent 15+ years in customer success across IT, telecoms, and health and wellbeing. Like a lot of CS leaders, she came to AI asking one very honest question: how do you even get started? In this spotligh
Suzanne Hitcho has spent her career at the intersection of customer success, go-to-market, and value realization from Pfizer, Coca-Cola, and Disney to six years in B2B SaaS. So when she joined the AI for CS Leaders Execu
Compensation plan design is one of the most consequential decisions a CS leader makes, and one of the least discussed. In this episode, we break down how to design CS compensation plans that reflect your team's responsib
Consumption-based pricing is reshaping how CS teams need to operate and most CS leaders are navigating it without a clear playbook. When customers pay for what they use, churn stops being an event and becomes a direction
This episode is a practical breakdown of how to structure your time as a CS leader with intention. What to protect, what to delegate, how your calendar should evolve as you scale, and what a high-impact CS leadership sch
This episode is a full coaching breakdown of how to build the ability to say no into your team: the mindset reframe, the framework for knowing when to push back, the language to do it without damaging the relationship, a
We break down what it actually takes to manage up effectively as a CS leader, from translating CS work into the language of revenue and risk, to building visibility before you need it, to pushing back on decisions that u
Most CS leaders know their team isn't managing their book of business as well as they could be. What fewer leaders recognize is that the gap usually isn't motivation or effort. It's that nobody ever made "good" explicit.
When you are leading a growing CS team through real organizational change, knowing what to prioritize and how to sequence it matters. In this episode, Angeline is joined by Deepa John, Senior Client Director at StoryTech
Success planning is one of the most overlooked motions in CS and one of the most impactful when done right. In this episode, we are doing a full playbook teardown on what it actually takes to build a success plan that gu
In this episode, we are unpacking a motion most CS teams overlook or treat as a vague hope: winning back churned customers. Instead of “maybe they will come back someday,” we will walk through how to design client win-ba
In this episode, we are digging into a question a lot of high-performing CSMs have but rarely say out loud: What does it actually take to move from individual contributor to Team Lead? In this episode, you’ll learn: ✔ Wh
In this special episode, we spotlight one of the participants of my signature program: Lead2Scale [L2S]: The CS Architecture Program . You’ll hear directly from Ellen Kuhn, Head of Customer Success at a cybersecurity sta
We’re breaking down how Customer Success thinking applies just as much to service businesses as it does to SaaS. Whether you run an implementation team, an agency, a consulting firm or a managed services business, you st
In this episode, I am answering the questions we did not get to during the live ChurnZero webinar on the One-Slide Value Review template. If you have listened to the replay and you are now trying to use that slide in rea
If your QBRs still feel like status updates instead of value conversations, this episode is for you. I recently shared a one-slide value review template on LinkedIn that blew up, led to thousands of downloads, and helped
In this episode, we’re tearing down your onboarding playbook and rebuilding it as the first chapter of value realization, not just “getting them live.” If you keep seeing “implementation” and “adoption” show up in your c
Sponsor detection runs nightly. Check back soon.
No public pitch examples yet for this show.
Generate your own personalised pitchBased on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:
Industry fit is computed by PitchCentric using vector embeddings of the show's episode catalog.
Shows with the most semantically similar episode content. Pitch one, pitch all; producers cluster.
To pitch CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader, visit http://www.csrevspeak.com for contact information, then craft a tight one-paragraph hook that ties your expertise to a gap in their recent business coverage.
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader is hosted by CS RevSpeak. The show is categorised under business (management) and has published 55 episodes.
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader has published 55 episodes.
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader regularly covers business, management. It sits in the business category, with a management focus.
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader average 23 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
Methodology. Booking Probability™ blends Listen Score, 30-day Virality, open-to-guests detection, and Apple ratings. Data refreshed every 60 minutes. Listen Score and Booking Probability are calculated by PitchCentric. Last enriched 4 days ago.