Hosted by CS RevSpeak · 🇺🇸 US · EN-US · 50 episodes
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Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams. Join us as we explore the evolving role of Customer Success in today’s business landscape, with a focus on commercial conversations, data-driven decision-making, and innovative strategies that turn CS teams into revenue engines.
CS RevSpeak hosts CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader, a business show with 50 episodes published.
Consumption-based pricing is reshaping how CS teams need to operate and most CS leaders are navigating it without a clear playbook. When customers pay for what they use, churn stops being an event and becomes a direction
This episode is a practical breakdown of how to structure your time as a CS leader with intention. What to protect, what to delegate, how your calendar should evolve as you scale, and what a high-impact CS leadership sch
This episode is a full coaching breakdown of how to build the ability to say no into your team: the mindset reframe, the framework for knowing when to push back, the language to do it without damaging the relationship, a
We break down what it actually takes to manage up effectively as a CS leader, from translating CS work into the language of revenue and risk, to building visibility before you need it, to pushing back on decisions that u
Most CS leaders know their team isn't managing their book of business as well as they could be. What fewer leaders recognize is that the gap usually isn't motivation or effort. It's that nobody ever made "good" explicit.
When you are leading a growing CS team through real organizational change, knowing what to prioritize and how to sequence it matters. In this episode, Angeline is joined by Deepa John, Senior Client Director at StoryTech
Success planning is one of the most overlooked motions in CS and one of the most impactful when done right. In this episode, we are doing a full playbook teardown on what it actually takes to build a success plan that gu
In this episode, we are unpacking a motion most CS teams overlook or treat as a vague hope: winning back churned customers. Instead of “maybe they will come back someday,” we will walk through how to design client win-ba
In this episode, we are digging into a question a lot of high-performing CSMs have but rarely say out loud: What does it actually take to move from individual contributor to Team Lead? In this episode, you’ll learn: ✔ Wh
In this special episode, we spotlight one of the participants of my signature program: Lead2Scale [L2S]: The CS Architecture Program . You’ll hear directly from Ellen Kuhn, Head of Customer Success at a cybersecurity sta
We’re breaking down how Customer Success thinking applies just as much to service businesses as it does to SaaS. Whether you run an implementation team, an agency, a consulting firm or a managed services business, you st
In this episode, I am answering the questions we did not get to during the live ChurnZero webinar on the One-Slide Value Review template. If you have listened to the replay and you are now trying to use that slide in rea
If your QBRs still feel like status updates instead of value conversations, this episode is for you. I recently shared a one-slide value review template on LinkedIn that blew up, led to thousands of downloads, and helped
In this episode, we’re tearing down your onboarding playbook and rebuilding it as the first chapter of value realization, not just “getting them live.” If you keep seeing “implementation” and “adoption” show up in your c
In this episode, we’re unpacking what it actually means to be a Customer Success leader in 2026. We’ll walk through the key shifts reshaping the role and the fundamentals that still matter just as much as ever so you can
In this episode, we’re breaking down what 2025 revealed about Customer Success and what it means for how CS leaders need to operate in 2026. You’ll learn: ✔ The 5 macro shifts that reshaped CS in 2025 including revenue a
In this episode, we’re breaking down why customers who seem “healthy” can still churn, downsell, or push back hard at renewal. Sometimes the truth is value isn’t being delivered in a meaningful way. But more often, value
QBRs are supposed to be strategic moments where you and your customer align. But too often they're just slide decks and checkboxes with little real impact. In this episode, we tear apart the QBR motion and walk step by s
An account turns red. The alert fires. Slack lights up. But then what? In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn. We cover: What a great “red account” playbook
AI is everywhere but how is it actually helping Customer Success teams right now? In this episode, I break down how CS leaders are using AI today to work smarter, not harder, from spotting risk early to personalizing at
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CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader is hosted by CS RevSpeak. The show is categorised under business (management) and has published 50 episodes.
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader has published 50 episodes.
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader regularly covers business, management. It sits in the business category, with a management focus.
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