business
Hosted by Daphne Lopes · business · EN
In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.
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Contact path
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Booking probability
22%
Guest openness
Selective
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Signup to Generate a PitchIn this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders.
This is Growth! is hosted by Daphne Lopes. The show has published 40 episodes to date.
Recent episodes include "Cutting the cost of Customer Success by 70% (without layoffs), with Jim Richmond, CCO of Smartling" (29 July 2026, 42 minutes), "Gal Biran: How Base Is Turning Customers Into a GTM Force Multiplier" (14 May 2026, 47 minutes), and "Growth Pill: Journey Orchestration Sounds Great. Here’s Why It’s So Hard in Practice." (14 January 2026, 3 minutes).
This is Growth! publishes roughly weekly, with episodes averaging 18 minutes across 40 episodes.
Booking probability for This is Growth! is 22%, and the host is rated Selective on guests. This is Growth! requires a Pod Score of 80 or higher. This is Growth!'s contact route on record: verified email.
The strongest fits for This is Growth! are Software and IT Services & Software Development. This is Growth! has a business audience.
Daphne Lopes hosts This is Growth!, a business podcast with 40 episodes published.
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Episode #4
In this episode, learn why charging for services, not giving them away, is how customers actually see value, and how this bold bet cut costs by 70% (without reducing headcount). Join Daphne Costa Lopes as she sits down...
Most B2B companies treat customers as an audience. The best ones treat them as a growth channel. In this episode, I'm joined by Gal Biran, Founder & CEO of Base to unpack what it looks like when customers become your...
This is Growth!
<p>Customer journey orchestration is everywhere right now. Slides. Demos. Board decks. But most CS teams are trying to force customers through a neat journey that doesn’t exist.</p><p>In this Growth Pill, I break...
<p>When a customer complains, most people rush to explain, defend, or panic. </p><p><br></p><p>That’s how small issues turn into big frustrations and even churn.</p><p><br></p><p>Here’s the framework I teach every...
<p>In this episode of Growth Pills, I unpack three shifts that are quietly breaking the old CS model.1 - Products are no longer selling features. They are delivering outcomes, fast. AI sets a new bar for time-to-value...
<p>Measuring customer value is hard. That’s exactly why 56% of companies still avoid it. </p><p><br></p><p>But here’s the uncomfortable truth: not measuring value is even harder.</p><p><br></p><p>No evidence at...
This is Growth!
<p>Too many CSMs fall into the same trap. They build a brilliant relationship with one person inside the customer’s organisation, only to see everything fall apart the moment that person leaves. I’ve watched this play...
This is Growth!
<p>Most CS teams aren’t failing at AI because the tech is bad. </p><p>They’re failing because their data is a mess.</p><p><br></p><p>For years, CSMs held everything together.</p><p>Missing fields? Call...
This is Growth!
<p>Most companies say they want to scale Customer Success.What they actually do is strip it of impact.In this Growth Pill, I call out the real reason scaled CS lags high touch by 5 to 10 retention points.Most teams...
This is Growth!
<p>I used to believe success came from getting others to change — their mindset, their behaviour, their way of working.</p><p><br></p><p>But here’s the truth: you can’t change anyone. You can only change...
This is Growth!
<p>When customers need help, they’re not opening your help centre or watching your tutorials.</p><p><br />They’re asking ChatGPT.</p><p><br /></p><p>And if your content isn’t AI Engine Optimised (AEO), AI won’t find it...
This is Growth!
<p>Let's cut through the noise about AI “replacing” Customer Success. </p><p><br></p><p>The truth? AI will make CS teams more valuable than ever. </p><p>Here’s why: CS owns the value realisation journey, guides...
<p>Too many CS leaders confuse measuring impact with tracking execution.</p><p><br></p><p>In this Growth Pill, Daphne breaks down why the two are completely different and why mastering both is the key to running a...
This is Growth!
<p>Increasing retention by 5% can improve your profits by 95%. </p><p>So getting your CS engine working is the key to durable growth. Learn 5 ways to do just that here.</p><p><br></p><p>And sign up to the newsletter...
This is Growth!
<p>If your “growth strategy” is just pushing CSMs to sell, you don’t have a growth strategy. You have a churn problem waiting to happen.</p><p>In this clip, I break down why giving CSMs quotas and tying them to...
<p>In this episode, learn how to turn “value realisation” from a buzzword into a repeatable system that drives retention and growth.</p><p>Join Daphne Costa Lopes as she sits down with Natalia, a seasoned Customer...
This is Growth!
<p>In this episode, learn how to align Customer Success and Product to drive impact at scale.<br>Join Daphne Costa Lopes as she sits down with Jon Dick, SVP of Customer Success at HubSpot, to explore how a business with...
This is Growth!
<p>Ever wondered how companies effectively integrate customer feedback into products? I chat with Brian and Max, founders of Twine, an AI-driven platform that connects go-to-market and product teams. </p><p>We discuss...
This is Growth!
<p>In this episode, discover how you can delver customer outcomes and improve customer retention in your long tail.</p><p>Join Daphne Costa Lopes as she explores how Gemma Cipriani-Espineira has built scalable CS teams...
<p>How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 3)</p> <p><br /></p> <p>In this series, we cut through the AI hype in Customer Success.</p> <p>Join Daphne and Elias on "Redefining...
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