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Hosted by ZapScale · 🇺🇸 US · EN-US · 23 episodes
Established thought leaders with verified media credentials.
Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success and forging long-term relationships, we'll guide you through the essential steps for creating a thriving customer base. Join Mausmi Ambastha, a 2X SaaS founder (currently Co-Founder of ZapScale), as she sits down with seasoned experts in the field of Customer Success to discuss real-world challenges and triumphs of CS.
ZapScale hosts Scale Tale - The Customer Success Podcast, a business show with 23 episodes published.
Have you ever wondered what challenges customer success managers (CSMs) face, especially when companies focus solely on sales? In this episode, we dive into one of the biggest issues CSMs encounter – the early lack of fo
How do you make meaningful connections in customer success? Do you really need a mentor, and if so, how do you find one? We answer all these questions in this exciting episode of our podcast!Join us as we sit down with J
In the 20th episode of Scale Tale, Mausmi Ambastha is joined by customer success expert Peter Armaly for a deep dive into the true essence of CS leadership.Why should you tune in? ✅ Peter shares insights on the must-have
No doubt about the fact that Net Revenue Retention (NRR) is vital, but it overlooks a crucial aspect of customer value: advocacy. Imagine a customer so thrilled with your product that they enthusiastically refer others.
Despite Customer Success function being the key to customer retention and business growth, it has often been looked upon as a cost center. With efforts to commercialise customer success, the narrative turning Customer Su
Despite our best efforts at keeping our customers at ease, it may so happen that the customers may not be fully delighted. Understanding, managing, and fulfilling customer expectations needs our proactive approach as CSM
CS is evolving, with a push towards revenue. While focusing on nurturing the customer relationship, CSMs are now tasked with making sales.Balancing the art of creating an excellent customer experience along with revenue
To build the foundations of a business focused on growth and sustainability it’s essential to learn why customers pack their bags and how every departure holds a lesson for your business.Markus Rentsch joins Mausmi Ambas
Today leaders are keen on ensuring customer value.Customer Success plays a pivotal position in the customer-centric software industry. If you are eyeing a career shift in CS or are just looking to simply honing your cust
Most CS platforms are designed for post-sales customer journeys. But, CS begins early-on in the life cycle of a customer journey. CS platforms aren’t equipped to support customers during the entire customer journey.But w
Bad-fit customers are that troublesome segment that often leaves us scratching your heads about what to do. Customers who are not well-suited or aligned with the products, services, or values of your business can prove c
The customer-facing teams work in silos. This results in misaligned expectations between teams. Result? The customer feels lost. In this episode of the Scale Tale podcast, Mausmi Ambastha complaints to Alex Farmer CRO, N
As CSMs, it gets harder to put a label on our efforts when we aren’t able to justify quantitatively. Sure, metrics help us do that, but, the knowledge of applying these metrics is not something many of us have decoded. T
Can you imagine 2 CSMs managing the load of 30-40 customers? Impossible to fathom right? Here’s where the power of documentation comes into play. Documentation is often overlooked. However, a well-structured and up-to-da
One of the biggest challenges in Customer Success is aligning goals and expectations. Many Customer Success Managers (CSMs) feel uncomfortable with upselling because they have misconceptions or haven't been properly taug
Right from validating the idea to providing exceptional value to customers, every startup goes through different phases of the startup journey. In this episode of The Scale Tale Podcast, Irit Eizips, the world-renowned e
Cultivating an online presence opens the gateway to a realm abundant with opportunities. In an insightful conversation, Ashna Patel, a prominent figure in Customer Success, known for her robust online presence, joins for
A true customer-centric company strives to know the needs of their customer at every stage of their journey. Identifying various touchpoints the customer has to go through help identify and solve problems together, incre
Donna Weber, the world renowned Customer Onboarding Expert and author of the book "Onboarding Matters" joins Mausmi Ambastha, co-founder of ZapScale and the host of the Scale Tale Podcast to share her wealth of expertise
In the first episode of Scale Tale: The Customer Success Podcast, Mausmi Ambastha (Co-Founder ZapScale) dived into 2 very essential topics with Clay: helping customers define success and planning the entire onboarding ex
Dr. Jason Noble
VP Global Customer Success · Vinli
1 appearance on this show
Maranda Dziekonski
Senior Vice President of Customer Success · Datasembly
1 appearance on this show
Rick Adams
Central Lane Hotel
1 appearance on this show
Rachel Baker
actor, podcaster, mindset coach · Ohio House of Representatives
1 appearance on this show
Rachel Provan
Top 25 Customer Success Leader in the U.S, brain-based leadership coach · Provan Success
1 appearance on this show
Donna Weber
Customer Onboarding Expert
1 appearance on this show
Jason Noble
Vinli
1 appearance on this show
Vijay Mehrotra
University of San Francisco
1 appearance on this show
Alex Farmer
Nezasa
1 appearance on this show
Mike Sasaki
Emburse
1 appearance on this show
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Scale Tale - The Customer Success Podcast is hosted by ZapScale. The show is categorised under business (management) and has published 23 episodes.
Scale Tale - The Customer Success Podcast has published 23 episodes.
Scale Tale - The Customer Success Podcast regularly covers business, management. It sits in the business category, with a management focus.
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Episodes of Scale Tale - The Customer Success Podcast average 36 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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