Oct 21, 202639 minS4
Jo Causon interviews Steve Hughes, Group CEO of Coventry Building Society and The Co‑operative Bank, about bringing the two organisations together into mutual ownership. Watch Jo and Steve discuss the group’s purpose...
business
Causonomics
Hosted by The Institute of Customer Service · business · EN
About this Podcast:
Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.
Pitch Analysis
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Contact path
Public web form
Booking probability
29%
Guest openness
Selective
80/100
Required Score
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What is Causonomics about?
Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.
What has Causonomics covered recently?
Recent episodes include "Steve Hughes, Group CEO, Coventry Building Society & The Co-operative Bank: Powering Good with Every Pound" (21 October 2026, 39 minutes), "Clem Garvey, COO of Paragon on Walking in the Customer’s Shoes, B2B Service, AI & Culture" (10 June 2026, 47 minutes), and "Greg Reed, Group CEO, Places for People on Purpose-Driven Leadership" (20 May 2026, 62 minutes).
How often does Causonomics publish?
Causonomics publishes roughly monthly, with episodes averaging 43 minutes across 26 episodes.
How hard is it to get booked on Causonomics?
Booking probability for Causonomics is 29%, and the host is rated Selective on guests. Causonomics requires a Pod Score of 80 or higher. Causonomics's contact route on record: public web form.
Who should pitch Causonomics?
The strongest fits for Causonomics are Business & Management Consulting and Photography, Polling & Other Services. Causonomics has a business audience.
About the host
Causonomics is a business podcast with 26 episodes published.
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Recent episodes
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #25
Clem Garvey, COO of Paragon on Walking in the Customer’s Shoes, B2B Service, AI & Culture
Jun 10, 202647 minS3In this episode of Causonomics, host Jo Causon and Clem Garvey, COO of the Paragon Group, discuss how a global business services provider combines brand services and outsourced customer communications to drive secure...
- May 20, 20261h 2mS3
In this episode, Jo Causon interviews Greg Reed, Group CEO of Places for People, about putting customers and communities at the heart of an organisation. They discuss purpose-driven leadership, long-term thinking...
- Apr 29, 202648 minS3
In this episode of Causonomics, Jo interviews Paul Philpott, President and CEO of Kia UK, about his 37-year automotive career and the transformation of Kia from a 1% market share to the UK’s fourth biggest car brand...
- Apr 15, 202635 minS3
In this episode, Jo Causon interviews Tracy Blackwell CBE, co‑founder and former CEO of Pension Insurance Corporation (PIC). They discuss PIC’s mission to secure pensions, the importance of long‑term thinking and...
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- Apr 1, 202650 minS3
Today I am joined by the wonderful Alison Platt. Alison has had a remarkable career, from joining British Airways as an 18-year-old management apprentice, where she spent five years as cabin crew on 747s during the...
Episode #18
Causonomics with Alison Jones
Oct 22, 202547 minS2In this episode of Causonomics, Jo Causon speaks with Alison Jones, Chief Parts and Services Officer at Stellantis, about her 30-year career in the automotive industry and her leadership in advancing the circular...
- Oct 7, 202532 min
For this special podcast, published on Day Three of National Customer Service Week (Productivity, Growth & Innovation), Jo Causon is joined by Elaine Kerr, CEO of DPDgroup UK. Elaine discussed her journey from sales...
Episode #16
Causonomics with Jon Paull
Aug 20, 202540 minS2On this week's episode of Causonomics, Jo Causon sits down with Chief Operating Officer and founding member of Octopus Energy, Jon Paull. Jon and Jo discuss Octopus' journey from disruptive start up to market leader in...
Episode #15
Causonomics with Ken Hughes
Jul 30, 202552 minS2This week, Jo Causon catches up with one of the leading authorities on customer experience and excellence, Ken Hughes. Their conversation focuses on the customer of the digital age, what their expectations are, and how...
Episode #14
Causonomics with Ben Hanlin
Jul 9, 202542 minS2This week, Jo Causon sits down with a very interesting guest - TV star, magician, and corporate speaker Ben Hanlin joins Causonomics to discuss his own career and how its evolved, as well as the surprising links between...
Episode #13
Causonomics with Andy Wood OBE
Jun 25, 202542 minS2This week, Jo Causon catches up with former CEO of Adnams Brewery and current Chair of Norse Group, Andy Wood OBE, to chat about what makes great, differentiating, sustainable service. Music copyright: Kevin MacLeod
Episode #12
Causonomics with Jane Sydenham
May 14, 202529 minS2This week, we move back into the financial world, as Jo sits down with Jane Sydenham, Investment Director, Rathbones. They discuss the intersection between the world of investment and the world of service, and what...
Episode #11
Causonomics with Joanna Jensen
May 1, 202546 minS2Causonomics returns once more, with Jo Causon sitting down with inspirational entrepreneur and investor Joanna Jenson, creator of the Child's Farm skincare range. Joanna and Jo discuss what it takes to be an...
Episode #10
Causonomics with Neil Mullarkey
Apr 2, 202542 minS2This week, Jo is joined by improv comedian and accomplished business coach Neil Mullarkey, where they discuss the intersection between improvisation, thinking on your feet, and providing a more human and real service...
Episode #9
Causonomics with Angela MacDonald
Mar 5, 202545 minS2Angela MacDonald CBE, Deputy Chief Executive and Second Permanent Secretary with HMRC, joins Jo Causon this week to discuss her role, her approach to leadership, and how to keep up with a rapidly evolving customer...
Episode #8
Causonomics with Dame Alison Rose
Feb 20, 202543 minS2Jo catches up this week with decorated financial services leader Dame Alison Rose, where they chat about the importance of centring the customer and what business leaders can do to ensure a focus on customer outcomes...
Episode #7
Causonomics with Tom Athron
Feb 4, 202544 minS2Season 2 of Causonomics is back with a bang, as Jo sits down with the head of one of Britain's most beloved luxury retail brands. Tom Athron, CEO, Fortnum & Mason discusses how great customer service remains a key...
Episode #6
Causonomics with Sir John Timpson
Dec 18, 202441 minS1This week Jo Causon sits down with a legend in the business world, Sir John Timpson, to discuss how his unique management style has empowered generations of employees to provide differentiating levels of service for the...
Episode #5
Causonomics with Dame Irene Hays
Dec 4, 202436 minS1Jo Causon catches up with Dame Irene Hays, head of Hays Travel, where they talk about Dame Irene's fascinating career, and how great customer service has been a huge differentiator for Hays Travel. Music copyright...
Recent guests
Recent guests on Causonomics. Study who booked and why before you pitch.
G
Greg Reed
Secretary of the Department of Workforce, Alabama Department of Workforce
A
Alison Jones
business book publisher and author, Practical Inspiration Publishing
K
Ken Hughes
global consumer behaviorist and King of Customer Experience, The Miller Center at UVA
J
Joanna Jensen
author, investor and Founder, Child's Farm
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