Hosted by Service Council™ · 🇺🇸 US · EN · 106 episodes
Established thought leaders with verified media credentials.
Interviews uncovering best practices by world-class Service, Customer Experience, and Customer Support Executives
Service Council™ hosts Service Council inService™ Podcast Series, a business show with 106 episodes published.
For decades, service leaders were measured primarily on operational execution, such as managing technicians, controlling costs, and getting customers back up and running. Today, that mandate is fundamentally changing. As
Traditional training models are struggling to keep pace with modern service demands. Service environments are growing more complex, and asset sophistication continues to rise, while organizations are facing mounting pres
What happens when critical service expertise exists only in the minds of a few veteran technicians? As experienced workers retire and service complexity increases, organizations are struggling to scale expertise across t
What does it take to become the benchmark in service? Join us on Thursday, May 7th at 10am EST, as we welcome Emrah Ercan, VP of Service – North America at Hitachi Energy. He’ll share his firsthand experience transformin
What happens when executive leadership steps out of the office and into the field? Gaining firsthand insight into the day-to-day realities of field technicians is essential to ensuring that strategy, technology, and exec
Service Council’s research has found that the drivers behind AI adoption are much more complex than many service organizations expect. While it’s common to point to generational differences as the reason for how people e
During the response to a service event and the process of quickly getting assets back up and running, a trove of information above and beyond the failure, data is visible but has historically been largely underutilized.
One hundred episodes. One hundred powerful conversations. One incredible community. Join us for an extra special episode of the inService™ Podcast, celebrating 100 episodes! Launched in 2020 during the pandemic, what sta
As service organizations accelerate their investments in AI, many leaders are grappling with a critical question: to innovate and challenge the way in which processes are executed, or to settle for incremental gains with
As service organizations approach 2026, leaders must balance stabilizing operations with driving growth. Efficiency and cost control are key but not enough; operational choices need to align with commercial results. Serv
According to Service Council’s Voice of the Field Service Engineer survey, 60% of frontline workers report that the products they service have grown significantly more complex over the past five years. As assets grow mor
AI is challenging the traditional constraints and expectations of service operations, changing how organizations deliver value, measure success, and supplement human judgment with intelligent automation. As AI agents bec
What will define AI success in 2026? As organizations move from early experiments to enterprise-wide deployments, 2026 will separate the pilots that stall from the initiatives that truly scale and create sufficient value
For service leaders, understanding the perspectives of frontline teams is critical to improving all areas of the business. But knowing what questions to ask and how to act on that feedback can be challenging, especially
Service leaders talk a lot about outcomes, but few see the numbers behind them quite like the Chief Financial Officer. Finance and accounting may be the language of business, but the real value comes from translating tha
What can service leaders in EMEA and the Americas learn from each other about innovation, scaling, and staying ahead of customer expectations? Join us as we sit down with Jürgen Plessing, Executive Board Member of the As
How can service leaders build organizations where humanity is not just a value but a daily practice? In this special episode, Service Council Founder and CEO, John Carroll, and seasoned service leader, Bob Feiner, unpack
For service leaders, warranty and service contracts processes have long been a source of hidden cost, customer frustration, and frontline burnout. As equipment and the associated service offerings become more complex and
For service leaders, achieving interpreted visibility and widespread trust in supply chain data is more critical than ever. And yet, Service Council research shows that less than 20% of executives rank supply chain metri
In a business environment where customer expectations evolve faster than ever, organizations are being challenged to move beyond basic service delivery to create holistic, emotionally resonant experiences. Join us on Thu
Josh Weiss
Syncron
1 appearance on this show
Priya Sharma
real estate
1 appearance on this show
Michael Hughes
President · Peak Scientific
1 appearance on this show
Michael Gonzalez
Machine Lending Coordinator · Talking Book Program
1 appearance on this show
Elizabeth Dixon
President and CEO · Trilith Foundation
1 appearance on this show
Scott Allison
Chief Customer Officer of Service Logistics · Hunter Industries
1 appearance on this show
Aaron Salow
XOi Technologies
1 appearance on this show
Sarah Rose
Freelance Writer, Media Services, Interior Designer · Dragon Con Theater and Performing Arts Lovers
1 appearance on this show
Tom Parker
author of "Avoiding the Terrorist Trap: Why Respecting Human Rights is the Key to Defeating Terrorism" · Hubble Technology
1 appearance on this show
Lance Johnson
host and producer of The See Through Podcast · Amplomedia
1 appearance on this show
Matt Wong
Founder of Discernable · iFLY Indoor Skydiving Queenstown
1 appearance on this show
Eric Rogers
Creator, Executive Producer, and Showrunner · Angry Birds: Mystery Island
1 appearance on this show
Sponsor detection runs nightly. Check back soon.
No public pitch examples yet for this show.
Generate your own personalised pitchBased on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:
Industry fit is computed by PitchCentric using vector embeddings of the show's episode catalog.
Shows with the most semantically similar episode content. Pitch one, pitch all; producers cluster.
![Customer Service Culture [EN]](https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/271f851660b534cf4f68923d23381b7c.jpg)
Service Council inService™ Podcast Series has a verified contact on file. Create a free PitchCentric account to access it and generate a personalised pitch in seconds. Research at least 3 recent episodes first and lead with a specific angle that serves their business audience.
Service Council inService™ Podcast Series is hosted by Service Council™. The show is categorised under business (management) and has published 106 episodes.
Service Council inService™ Podcast Series has published 106 episodes.
Service Council inService™ Podcast Series regularly covers business, management. It sits in the business category, with a management focus.
Service Council inService™ Podcast Series is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
Service Council inService™ Podcast Series hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Service Council inService™ Podcast Series average 38 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates Service Council inService™ Podcast Series's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
Methodology. Booking Probability™ blends Listen Score, 30-day Virality, open-to-guests detection, and Apple ratings. Data refreshed every 60 minutes. Listen Score and Booking Probability are calculated by PitchCentric. Last enriched 4 days ago.
