Service Council inService™ Podcast Series

For decades, service leaders were measured primarily on operational execution, such as managing technicians, controlling costs, and getting customers back up and running. Today, that mandate is fundamentally changing...

Traditional training models are struggling to keep pace with modern service demands. Service environments are growing more complex, and asset sophistication continues to rise, while organizations are facing mounting...

What happens when critical service expertise exists only in the minds of a few veteran technicians? As experienced workers retire and service complexity increases, organizations are struggling to scale expertise across...

What does it take to become the benchmark in service? Join us on Thursday, May 7th at 10am EST, as we welcome Emrah Ercan, VP of Service – North America at Hitachi Energy. He’ll share his firsthand experience...

What happens when executive leadership steps out of the office and into the field? Gaining firsthand insight into the day-to-day realities of field technicians is essential to ensuring that strategy, technology, and...

Service Council’s research has found that the drivers behind AI adoption are much more complex than many service organizations expect. While it’s common to point to generational differences as the reason for how people...

During the response to a service event and the process of quickly getting assets back up and running, a trove of information above and beyond the failure, data is visible but has historically been largely underutilized...

One hundred episodes. One hundred powerful conversations. One incredible community. Join us for an extra special episode of the inService™ Podcast, celebrating 100 episodes! Launched in 2020 during the pandemic, what...

As service organizations accelerate their investments in AI, many leaders are grappling with a critical question: to innovate and challenge the way in which processes are executed, or to settle for incremental gains...

As service organizations approach 2026, leaders must balance stabilizing operations with driving growth. Efficiency and cost control are key but not enough; operational choices need to align with commercial results...

According to Service Council’s Voice of the Field Service Engineer survey, 60% of frontline workers report that the products they service have grown significantly more complex over the past five years. As assets grow...

AI is challenging the traditional constraints and expectations of service operations, changing how organizations deliver value, measure success, and supplement human judgment with intelligent automation. As AI agents...

What will define AI success in 2026? As organizations move from early experiments to enterprise-wide deployments, 2026 will separate the pilots that stall from the initiatives that truly scale and create sufficient...

For service leaders, understanding the perspectives of frontline teams is critical to improving all areas of the business. But knowing what questions to ask and how to act on that feedback can be challenging, especially...

Service leaders talk a lot about outcomes, but few see the numbers behind them quite like the Chief Financial Officer. Finance and accounting may be the language of business, but the real value comes from translating...