
In this episode: The story behind loomAI and what "getting agents into production one decision at a time" really means Why the race for AI value is colliding with rising token costs and energy limits, and how automating...


business
Hosted by Eric Berridge + Erin Acevedo · business · EN
This is Customer Obsessed, the show that dives into the nitty-gritty challenges of entrepreneurship and genuine customer connection. Our guests share their unique leadership journeys and their perspective on how to build forward-looking companies that embrace technology, innovation, and customer experience to deliver value and reach higher levels of success and growth. We also discuss major challenges facing businesses on a local, national, and global scale, including diversity and inclusion, STEM and STEAM, sustainability, and ethics.
Required Pod Score for this podcast. PitchCentric checks your profile against host openness, topical fit, and audience signals before you generate a pitch.
Contact path
Public web form
Booking probability
20%
Guest openness
Selective
Sign up to generate a grounded pitch for Customer Obsessed.
Signup to Generate a PitchThis is Customer Obsessed, the show that dives into the nitty-gritty challenges of entrepreneurship and genuine customer connection. Our guests share their unique leadership journeys and their perspective on how to build forward-looking companies that embrace technology, innovation, and customer experience to deliver value and reach higher levels of success and growth.
Customer Obsessed is hosted by Eric Berridge + Erin Acevedo. The show has published 40 episodes to date.
Recent episodes include "Rewriting the AI Playbook with Tricia Napper and David Bauer" (29 July 2026, 51 minutes), "Resisting Shiny Objects with Nicole McNamara" (20 March 2026, 53 minutes), and "Rethinking What AI Needs with Brian Gannuscio" (4 September 2025, 48 minutes).
Customer Obsessed publishes roughly every few months, with episodes averaging 51 minutes across 40 episodes.
Booking probability for Customer Obsessed is 20%, and the host is rated Selective on guests. Customer Obsessed requires a Pod Score of 80 or higher. Customer Obsessed's contact route on record: public web form.
The strongest fits for Customer Obsessed are Business & Management Consulting. Customer Obsessed has a business audience.
Eric Berridge + Erin Acevedo hosts Customer Obsessed, a business podcast with 40 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

In this episode: The story behind loomAI and what "getting agents into production one decision at a time" really means Why the race for AI value is colliding with rising token costs and energy limits, and how automating...

Episode #41
About Nicole McNamara Nicole is a strategist, speaker, and executive advisor with a track record of making big bets and delivering on them. As Founder & CEO of Catalyst Innovation, she works with senior leaders...

<p>Most companies experimenting with AI run into the same roadblocks: messy data, stalled pilots, and unclear next steps. Brian Gannuscio has spent over a decade helping organizations move past those barriers by...

<p>In this episode, Chris Needles, Chief Development Officer of Wounded Warrior Project, reveals how technology is revolutionizing support for veterans and transforming fundraising efforts for nonprofits. Discover their...

<p>Melanie Husk, Chief Consumer Officer at Baptist Health, shares transformative strategies in healthcare through digital innovation and a patient-first approach.</p><p>00:00:44 - Healthcare hurdles & navigating...

<p>Inside the Episode</p><p>Innovative Beginnings: Dive into the origins of Coastal Cloud and the vision that propelled Sara Hale to redefine service delivery in the public sector.</p><p>Purpose-Driven Technology...

<p>Inside the Episode:</p><p>[00:00:00]: Introduction to Customer Obsessed</p><p>[00:00:27]: Eric's new role at Coastal Cloud</p><p>[00:04:08]: Introduction to Grant Riewe, CTO of Vibrant Emotional...

Episode #35
<p>We might not have a crystal ball to predict the future of Salesforce, but we do have the next best thing: Mike Witherspoon. Mike and his company CodeScience are closer to Salesforce’s developments than most (because...

Episode #34
<p>About the Episode</p><p>Learn how to navigate workplace dynamics in our conversation with Neelu Kaur, an executive coach and author of Be Your Own Cheerleader. We delve into the art of self-promotion, managing...

Episode #33
<p>About the Episode</p><p>Dive headfirst into a high-energy discussion with Paulo Kaiser, Plative's CEO, as we dissect the landscape of tech, AI, and innovation. Is the industry stalled or on the brink of the next...

<p>About Andy</p><p>Andy is a technology consultant, builder, and investor with 17 years of experience in the software industry. He has spent the last two years in the NFT ecosystem and 17 years in the Salesforce...

Episode #31
<p>What can the past tell us about the future? Randy Rodriguez, one of Salesforce's first enterprise customers, dives into the ecosystem's storied past as a way to look forward. Hear how his experiences inform the...

Episode #30
<p>Tom Quinn is a gig CIO, leading companies into the tech future one role at a time. Hear about his experiences at media giant News Corp, how he got into the world of higher education - and what needs to change in that...

Episode #29
<p>Sylvia Acevedo is a rocket scientist, technologist, innovator, author, the former CEO of Girl Scouts, and continues to make an impact as a board director at Qualcomm. She has always found a way to chart her own path...

Episode #28
<p>Ready to hear from Salesforce’s first developer? Tune in to our interview with Lou Fox, a technologist and innovator who has seen the evolution of Salesforce from its earliest days into a global...

Episode #27
<p>Beena Ammanath leads the global Deloitte AI Institute and is a self-proclaimed AI optimist. As automation and the metaverse are becoming prominent parts of our reality, Beena joins hosts Eric Berridge and Erin...

<p>In this episode, we’re talking to Corinne Sklar, a brilliant creative mind in the world of business and marketing who is the Chief Marketing Officer for IBM iX. During our interview, Corinne busts a few persistent...

<p>In this episode, we’re talking to Gianna Scorsone, the GM of North America at Aircall. During our interview, Gianna shares how she built trust and accountability with her new team remotely during the pandemic, why...

<p>In this episode, we’re talking to Evan Meyers, an educator and the founder of the charter school, School in the Square. Evan shares his journey from a career in finance to a calling in education. His unique...

<p>Early last year, the pandemic threw our world into crisis, and we still haven't reached the other side. The upheaval of “normal” working conditions has led to rapid, high-pressure innovation and transformation across...
Recent guests on Customer Obsessed. Study who booked and why before you pitch.
Director of Pediatric Neurosurgery, Casa Grande Institute for Higher Education Effectiveness
executive coach, inclusion advocate, author of Be Your Own Cheerleader, self
Clinical Professor of Family and Occupational Medicine, Lake Erie College of Osteopathic Medicine
on reaching your goals, role models for teens, Girl Scouts of the USA
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