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Hosted by Josh Schachter - UpdateAI · 🇺🇸 US · EN-US · 137 episodes
Established thought leaders with verified media credentials.
The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team.Unchurned, and the CS&BS series, are presented by UpdateAI - https://update.ai/
Josh Schachter - UpdateAI hosts Unchurned - The No. 1 podcast for Customer Success, a business show with 137 episodes published.
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . What does it take to run 60% of a company? Garrett Marker, Chief Revenue Officer
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com. Proofpoint had no named accounts. No digital motion. No success plans. Two years
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . Simon Farthing, VP of Customer Success at Bloomreach, joins Josh Schachter to di
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . She went from treating eating disorders to running a $5M enterprise book at the
AI adoption feels chaotic right now. Saumyo Mukherjee calls it "good chaos." He's VP of Business Systems at Braze. 24-person team. Supports 2,000 employees. Sits between every GTM function using AI. This episode covers v
Most companies think they're ahead on AI. The data says otherwise. Even the most sophisticated firms are only about 5% of the way down the journey. In this episode of the [Un]Churned Podcast, Josh Schachter sits down wit
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . He built the dashboards. Now he's questioning if they'll even exist in two years
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . Deltek's CCO Margo Martin and newly-appointed VP Customer Strategy & Services at
Six months in, Amanda Moran, is rebuilding customer success from scratch. She spent eight years at LinkedIn mastering the old playbook: rules, workflows, perfectly timed emails. Now she's VP of Digital Customer Success a
Most companies think of education as a support function, the real shift is treating it as a go-to-market engine. In this episode of the UnChurned Podcast, Josh Schachter and Samantha Murray sit down with Yash Tekriwal, H
Most founders treat product-market fit like a feeling. Mark Roberge thinks that's as absurd as calling profit a feeling. The founding CRO of HubSpot, Harvard Business School lecturer, and Stage 2 Capital co-founder joins
Most leaders treat community as a marketing channel. They're leaving the real advantage on the table. Chris Catania , Head of Community at Esri built community from a love of live music. Lately, he wrote the playbook. In
Everyone's racing to "do AI." Almost nobody can say what for. Brian Evergreen, Forbes AI thought leader, author of Autonomous Transformation, ex-Microsoft, Founder & CEO of The Future Solving Company joins Josh Schachter
No one celebrates a new ERP. No champagne. Just groans. Jean de Villiers, Chief Customer Officer at Unit4, wants to flip that script. Jean shares they have kept customers for 20+ years in an industry built on dread. Secr
Two hands. A free Slack channel. A spreadsheet. That was the entire toolkit when AWS asked Jason Dunn to build a developer community. Jason Dunn spent five years on building something people actually want to belong to. H
What if giving customers more value is exactly what's making them leave? Kellie Snyder, Chief Customer Officer at LinkSquares, joins Josh Schachter after a two-year replatform to fully agentic contract management. She un
133 million learners. 100% of the Fortune 100. And the woman steering go-to-market behind those numbers will tell you to stop chasing churn. Monika Saha, CCO of Articulate, doesn't trade in best-practice platitudes. In t
Most companies think selling software is enough, but the real shift is owning the outcome. In this episode of the [Un]Churned Podcast, Josh Schachter sits down with Chuck Ganapathi, CEO of Gainsight, live from Pulse 2026
Everybody can build with Claude now, but nobody figured out the responsibility part yet. Chael Banks runs customer success at Okta. 20,000 customers. Billions of logins a day. In this episode he breaks down a hard rule:
Heading to Vegas this May? Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch. Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate. Most companies
Jon Johnson
Principal CSM, Key Accounts · UserTesting
1 appearance on this show
Colin Murphy
SVP & Chief Customer Officer · BMC Software
1 appearance on this show
Brian Hansen
Founder and CEO · Rocket Pilots
1 appearance on this show
Dr. Rohan Shah
Chief Revenue Officer and Co-founder · Extend
1 appearance on this show
Mark Vovsi
Proofpoint
1 appearance on this show
Amanda Moran
Darktrace
1 appearance on this show
Yash Tekriwal
Clay
1 appearance on this show
Mark Roberge
Stage 2 Capital
1 appearance on this show
Christine Boermeester
Deltek
1 appearance on this show
Leah Bauman
monday.com
1 appearance on this show
Josh Schachter
UpdateAI
2 appearances on this show
Kristi Faltorusso
ClientSuccess
1 appearance on this show
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Unchurned - The No. 1 podcast for Customer Success is hosted by Josh Schachter - UpdateAI. The show is categorised under business (entrepreneurship) and has published 137 episodes.
Unchurned - The No. 1 podcast for Customer Success has published 137 episodes.
Unchurned - The No. 1 podcast for Customer Success regularly covers business, entrepreneurship. It sits in the business category, with a entrepreneurship focus.
Unchurned - The No. 1 podcast for Customer Success is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
Unchurned - The No. 1 podcast for Customer Success hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Unchurned - The No. 1 podcast for Customer Success average 32 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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