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Hosted by Unknown Host · 🇺🇸 US · EN-GB · 10 episodes
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This is the Customer Success from the Ground Up Podcast hosted by Mike Marshall and Deborah Knight. We hear over and over again from people in our network that are early CS hires or are new promoted into CS leader roles: "I got promoted / hired as first CS hire / handed 50 accounts… and there was just nothing written down anywhere." No playbook. No guide. No one to call. CS from the Ground Up is for those people. Real conversations about building customer success from scratch — what to prioritise, how to handle the hard stuff, what good actually looks like when nobody's told you.
Unknown Host hosts Customer success from the Ground Up Podcast, a general show with 10 episodes published.
In this episode of Customer Success from the Ground Up, Mike and Deborah are joined by Natasha Evans, VP of Customer Growth at Hook, an AI-powered platform built to elevate customer success and account management teams.
In this episode of Customer Success from the Ground Up, Mike and Deborah are joined by Rohan Tailor, Principal Consultant at ABR Talent, one of the UK's leading customer success recruitment agencies. Rohan brings a recru
In this episode of Customer Success from the Ground Up, Mike and Deborah are joined by Jamie Levy, a customer experience leader and accidental consultant based in Los Angeles, who has built CS programs at Shopify, Magent
Before the guests, before the frameworks, before the Reddit escalations — this is where it all starts. In this episode, your hosts put themselves in the hot seat. Mike Marshall and Deborah Knight interview each other: wh
Most CS teams are set up to absorb the pain of a product that isn't quite working. That's not customer success — that's damage control. In this episode, we're joined by Alastair Doig, CEO at Tiller, for a perspective you
Most CS functions fail not because of the wrong technology — but because they bought it too early, built too much too fast, and forgot that good people following simple frameworks beat a 40-page playbook every time. In t
You've got data everywhere. In spreadsheets, in your CRM, in QBR decks nobody reads twice. Some customers are WhatsApping your team. Others want 20 fields of metrics every month and have no idea what any of them mean. We
What do you do when you're the first employee at a pre-seed startup, you've never done customer success before, and nobody's written a playbook because nobody's been there long enough to write one? You figure it out. And
Most CS teams think their CRM problem is a data problem. It isn't. It's an architecture problem — and by the time you realise it, you're already drowning in dirty data, broken workflows and customers receiving emails the
A renewal shouldn't feel like a crisis. If it does, something went wrong six months ago — and it probably wasn't in the last conversation you had with that customer. In this episode we're joined by Lara Barnes, Head of C
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Customer success from the Ground Up Podcast is hosted by Unknown Host. The show is categorised under General and has published 10 episodes.
Customer success from the Ground Up Podcast has published 10 episodes.
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