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Hosted by Gainsight · EN-US · 210 episodes
Established thought leaders with verified media credentials.
If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might.Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact.
Gainsight hosts [Un]Churned – The No. 1 Podcast for Customer Retention, a business show with 210 episodes published.
Most companies think they're ahead on AI. The data says otherwise. Even the most sophisticated firms are only about 5% of the way down the journey. In this episode of the [Un]Churned Podcast, Josh Schachter sits down wit
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . He built the dashboards. Now he's questioning if they'll even exist in two years
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . Deltek's CCO Margo Martin and newly-appointed VP Customer Strategy & Services at
Six months in, Amanda Moran, is rebuilding customer success from scratch. She spent eight years at LinkedIn mastering the old playbook: rules, workflows, perfectly timed emails. Now she's VP of Digital Customer Success a
Most companies think of education as a support function, the real shift is treating it as a go-to-market engine. In this episode of the UnChurned Podcast, Josh Schachter and Samantha Murray sit down with Yash Tekriwal, H
Most founders treat product-market fit like a feeling. Mark Roberge thinks that's as absurd as calling profit a feeling. The founding CRO of HubSpot, Harvard Business School lecturer, and Stage 2 Capital co-founder joins
Most leaders treat community as a marketing channel. They're leaving the real advantage on the table. Chris Catania , Head of Community at Esri built community from a love of live music. Lately, he wrote the playbook. In
Everyone's racing to "do AI." Almost nobody can say what for. Brian Evergreen, Forbes AI thought leader, author of Autonomous Transformation, ex-Microsoft, Founder & CEO of The Future Solving Company joins Josh Schachter
No one celebrates a new ERP. No champagne. Just groans. Jean de Villiers, Chief Customer Officer at Unit4, wants to flip that script. Jean shares they have kept customers for 20+ years in an industry built on dread. Secr
Two hands. A free Slack channel. A spreadsheet. That was the entire toolkit when AWS asked Jason Dunn to build a developer community. Jason Dunn spent five years on building something people actually want to belong to. H
What if giving customers more value is exactly what's making them leave? Kellie Snyder, Chief Customer Officer at LinkSquares, joins Josh Schachter after a two-year replatform to fully agentic contract management. She un
133 million learners. 100% of the Fortune 100. And the woman steering go-to-market behind those numbers will tell you to stop chasing churn. Monika Saha, CCO of Articulate, doesn't trade in best-practice platitudes. In t
Most companies think selling software is enough, but the real shift is owning the outcome. In this episode of the [Un]Churned Podcast, Josh Schachter sits down with Chuck Ganapathi, CEO of Gainsight, live from Pulse 2026
Everybody can build with Claude now, but nobody figured out the responsibility part yet. Chael Banks runs customer success at Okta. 20,000 customers. Billions of logins a day. In this episode he breaks down a hard rule:
Heading to Vegas this May? Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch. Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate. Most companies
Heading to Vegas this May? Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch. Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate. Most CS teams
Heading to Vegas this May? Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch. Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate. Most people in
Heading to Vegas this May? Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch. Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate. Rob Edmondson,
Heading to Vegas this May? Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch. Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate. When your cust
Heading to Vegas this May? Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch. Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate. When healthcar
Scott Barker
Enfold Institute
1 appearance on this show
Darren McKee
Darren McKee Co.
1 appearance on this show
Brian Oblinger
community strategist
1 appearance on this show
Brett Queener
managing partner at Bonfire Ventures · Bonfire Ventures
4 appearances on this show
Udi Ledergor
Chief Evangelist & Former CMO · Gong
1 appearance on this show
Kristi Faltorusso
Chief Customer Officer · Client Success
1 appearance on this show
Mark Roberge
founding CRO · Stage 2 Capital
1 appearance on this show
Chad Horenfeldt
VP of Customer Success · Siena AI
2 appearances on this show
Nick Mehta
CEO · Gainsight
4 appearances on this show
Dr. Sarah Parker
specialist eating disorder therapist · McFaddin-Ward House Museum
2 appearances on this show
Sri Ganesan
co-founder and CEO · Freshworks
2 appearances on this show
Colin Murphy
SVP & Chief Customer Officer · BMC Software
1 appearance on this show
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[Un]Churned – The No. 1 Podcast for Customer Retention is hosted by Gainsight. The show is categorised under business and has published 210 episodes.
[Un]Churned – The No. 1 Podcast for Customer Retention has published 210 episodes.
[Un]Churned – The No. 1 Podcast for Customer Retention regularly covers business. It sits in the business category.
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