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Hosted by Gainsight · EN · 199 episodes
Established thought leaders with verified media credentials.
If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might.Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact.
Gainsight hosts [Un]Churned – The No. 1 Podcast for Customer Retention, a business show with 199 episodes published.
Heading to Vegas this May? Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch. Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate. Most companies
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Heading to Vegas this May? Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch. Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate. Most CS teams
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Heading to Vegas this May? Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch. Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate. Most people in
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Heading to Vegas this May? Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch. Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate. Rob Edmondson,
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Heading to Vegas this May? Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch. Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate. When your cust
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Heading to Vegas this May? Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch. Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate. When healthcar
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Heading to Vegas this May? Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch. Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate. Knowledge used
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Heading to Vegas this May? Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch. Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate. Watch Eric Gil
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Heading to Vegas this May? Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch. Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate. What does the
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Heading to Vegas this May? Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch. Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate. CS is going th
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Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned Most companies treat AI rollouts like software deployments. But according to Christina Meng (Op
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Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned What does it actually take to move from human-first customer success to digital-first at scale?
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Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned Customer Success is changing fast, and many CS leaders are realizing that staying visible to cu
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Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned In this episode of Unchurned, Jenny Calvert sits down with Carsten Schütz, VP & Global Head of
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Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned Customer Success doesn’t become mission-critical because you say it is. It becomes mission-crit
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Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned Is the future CSM a generalist empowered by specialist AI agents? Live from Pulse Europe, Elean
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Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned Is community in B2B SaaS a cost center — or a growth engine hiding in plain sight? In this epis
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Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned 18 months ago, venture capitalist Brett Queener made a bold prediction: 75% of customer-facing
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Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned What happens when you bring consumption-based customer success into a company? In this episode
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Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned Udi Ledergor joined Gong as employee #13 and marketer #1, helping build it from a 12-person sta
Show notesDarren McKee
531 Social
1 appearance on this show
Udi Ledergor
Chief Evangelist at Gong · Gong
1 appearance on this show
Kristi Faltorusso
Chief Customer Officer · Client Success
1 appearance on this show
Mark Roberge
Stage 2 Capital
1 appearance on this show
Nick Mehta
CEO · Gainsight
4 appearances on this show
Sarah Parker
McFaddin-Ward House Museum
2 appearances on this show
Sri Ganesan
CEO · Freshworks
2 appearances on this show
Colin Murphy
BMC Software
1 appearance on this show
Stevie Case
Vanta
1 appearance on this show
Ramli John
Founder and Author · ProductLed
1 appearance on this show
Wendy Smith
Professor · University of Delaware
1 appearance on this show
Kelly Leonard
VP of Creative Strategy · The Second City
2 appearances on this show
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[Un]Churned – The No. 1 Podcast for Customer Retention is hosted by Gainsight. The show is categorised under business and has published 199 episodes.
[Un]Churned – The No. 1 Podcast for Customer Retention has published 199 episodes.
[Un]Churned – The No. 1 Podcast for Customer Retention regularly covers business. It sits in the business category.
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