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business
Hosted by Gainsight · business · EN-US · 226 episodes
If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might.Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact.
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Booking probability
44%
Guest openness
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Signup to Generate a PitchIf you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned, the No.
[Un]Churned – The No. 1 Podcast for Customer Retention is hosted by Gainsight. The show has published 226 episodes to date.
Recent episodes include "Is Your AI Paying Off? Your CFO Wants Proof ft. Rod Cherkas (HelloCCO)" (21 October 2026, 38 minutes), "How Salesforce Cut Customer Attrition From 20% to 8% ft. Michael Marguglio" (17 October 2026, 39 minutes), and ""We Will Die": Why QuotaPath Is Betting Everything on AI-Native Services ft. AJ Bruno (QuotaPath)" (7 October 2026, 27 minutes).
[Un]Churned – The No. 1 Podcast for Customer Retention publishes roughly weekly, with episodes averaging 34 minutes across 226 episodes.
Booking probability for [Un]Churned – The No. 1 Podcast for Customer Retention is 44%, and the host is rated Selective on guests. [Un]Churned – The No. 1 Podcast for Customer Retention requires a Pod Score of 80 or higher. [Un]Churned – The No. 1 Podcast for Customer Retention's contact route on record: verified email.
The strongest fits for [Un]Churned – The No. 1 Podcast for Customer Retention are Business & Management Consulting and IT Services & Software Development. [Un]Churned – The No. 1 Podcast for Customer Retention has a business audience.
Gainsight hosts [Un]Churned – The No. 1 Podcast for Customer Retention, a business show with 226 episodes published.
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Episode #215
Is AI still an experiment on your customer success team, or is it delivering results? In this episode of Unchurned, Rod Cherkas, CEO of HelloCCO and author of The Chief Customer Officer Playbook for the AI Era, joins...
Episode #187
Most companies treat renewals as a sales function. The real shift is treating retention as a job for the whole company. In this episode of the [Un]Churned Podcast, Josh Schachter sits down with Mike Marguglio, EVP of...
Episode #213
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . Can a nine-year-old SaaS company reinvent itself as an AI-native services...
Episode #212
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . The future of customer renewals is here. And it's AI-native. Josh Schachter...
Episode #211
Most companies think of customer success as a support function that ships software. The real shift is treating it as a co-build practice that ships outcomes. In this episode of the [Un]Churned Podcast, Josh Schachter...
Episode #210
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . Rebecca Nerad, VP of Customer Success at Advantive, owns retention across four...
Episode #209
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . Most CS and sales teams have been told to "be more strategic." Few have been...
Episode #207
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . The best executive roles are never posted, so how do you find them? Andy Mowat...
Episode #207
In this episode of the [Un]Churned Podcast, Josh Schachter sits down with Jake Saper, General Partner at Emergence Capital, to unpack the firm’s 25 year thesis of being “early experts in emerging business models,” from...
Episode #206
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . What does it take to run 60% of a company? Garrett Marker, Chief Revenue...
Episode #205
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com. Proofpoint had no named accounts. No digital motion. No success plans. Two years...
Episode #204
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . Simon Farthing, VP of Customer Success at Bloomreach, joins Josh Schachter to...
Episode #203
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . She went from treating eating disorders to running a $5M enterprise book at the...
Episode #202
AI adoption feels chaotic right now. Saumyo Mukherjee calls it "good chaos." He's VP of Business Systems at Braze. 24-person team. Supports 2,000 employees. Sits between every GTM function using AI. This episode covers...
Episode #201
Most companies think they're ahead on AI. The data says otherwise. Even the most sophisticated firms are only about 5% of the way down the journey. In this episode of the [Un]Churned Podcast, Josh Schachter sits down...
Episode #200
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . He built the dashboards. Now he's questioning if they'll even exist in two...
Episode #199
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com . Deltek's CCO Margo Martin and newly-appointed VP Customer Strategy & Services...
Episode #198
Six months in, Amanda Moran, is rebuilding customer success from scratch. She spent eight years at LinkedIn mastering the old playbook: rules, workflows, perfectly timed emails. Now she's VP of Digital Customer Success...
Episode #197
Most companies think of education as a support function, the real shift is treating it as a go-to-market engine. In this episode of the UnChurned Podcast, Josh Schachter and Samantha Murray sit down with Yash Tekriwal...
Episode #196
Most founders treat product-market fit like a feeling. Mark Roberge thinks that's as absurd as calling profit a feeling. The founding CRO of HubSpot, Harvard Business School lecturer, and Stage 2 Capital co-founder...
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