business
Hosted by Blake Morgan · business · EN
Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric companies.Blake is one of the world's top keynote speakers, a leading authority on customer experience, and the bestselling author of three books on customer experience, including The 8 Laws of Customer-Focused Leadership. The Modern Customer reaches thousands of people each week, conveying the message that how we make people feel — in business and in life — matters. Her weekly show explores how businesses can make customers' lives easier and better, featuring experts who provide simple, tangible advice you can immediately apply in your own organization.Today's customers have the luxury of choice. The answer is simple: choose customer experience, and customers will choose you. Learn how to put a stake in the ground for customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
Required Pod Score for this podcast. PitchCentric checks your profile against host openness, topical fit, and audience signals before you generate a pitch.
Contact path
Verified email
Booking probability
38%
Guest openness
Selective
Sign up to generate a grounded pitch for The Modern Customer Podcast.
Signup to Generate a PitchGo behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, a leading authority on customer experience, and the bestselling author of three books on customer experience, including The 8 Laws of Customer-Focused Leadership.
The Modern Customer Podcast is hosted by Blake Morgan. The show has published 525 episodes to date.
Recent episodes include "Closing The Gap Between Marketing and CX with Katie Martell" (27 October 2026, 31 minutes), "Mastering the Basics of CX, from Luxury Watches to Lighting" (20 October 2026, 28 minutes), and "Driving 30% Growth With CX At Breeze Airways" (13 October 2026, 30 minutes).
The Modern Customer Podcast publishes roughly weekly, with episodes averaging 25 minutes across 525 episodes.
Booking probability for The Modern Customer Podcast is 38%, and the host is rated Selective on guests. The Modern Customer Podcast requires a Pod Score of 80 or higher. The Modern Customer Podcast's contact route on record: verified email.
The strongest fits for The Modern Customer Podcast are Business & Management Consulting. The Modern Customer Podcast has a business audience.
Blake Morgan hosts The Modern Customer Podcast, a business podcast with 525 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
The Modern Customer Podcast
When a brand's promises outrun its customer experience, trust is the first thing to break. Blake Morgan sits down with Katie Martell, a marketing strategist, speaker and self-described rabble-rouser whose insights have...
The Modern Customer Podcast
This week on The Modern Customer Podcast, Andrea Felixon, Director of Customer Connections at Quoizel, talks about mastering the basics of CX. For nearly a century, Quoizel has delivered beautifully crafted lighting...
The Modern Customer Podcast
Breeze Airways made the 2026 TIME100 Most Influential Companies list. With more than 300 routes connecting 91 cities, how does it keep guest experience strong as it grows? This week on The Modern Customer Podcast, Dana...
The Modern Customer Podcast
Must love dogs. This is one of the coolest customer experience stories I've shared on the podcast. This week on The Modern Customer, I'm joined by Neil Gill, CEO and president of Dogtopia, to talk about keeping care...
The Modern Customer Podcast
Customers tell companies what is working and what is broken every day. But that feedback often sits across support tickets, reviews, social media, chatbots, and other channels. When teams cannot connect those signals to...
The Modern Customer Podcast
At Volkswagen, existing owners can become "walking advocates" for the brand. So when the company thinks about a message or an audience, it also considers what that message says to the people who already have a...
The Modern Customer Podcast
Canva has seen approximately 40 billion instances of AI usage across its platform. But adding more AI doesn't automatically create a better customer experience. Customers still need to be able to find, understand, and...
The Modern Customer Podcast
When you're handling 120,000 support tickets a year, including requests from truck drivers who need help after hours, AI can fill an important gap. This week on The Modern Customer Podcast, sponsored by Botpress...
The Modern Customer Podcast
From AI-powered trip discovery to proactive service recovery, Heather Garboden , SVP and Chief Customer Officer at American Airlines , shares how technology and people work together to make travel easier. As a Fortune...
The Modern Customer Podcast
For a 180-year-old Fortune 100 company, modernization requires more than adopting new technology. New York Life is rethinking how customer insight moves through the organization—and how quickly it turns into action. On...
The Modern Customer Podcast
Alaska Airlines is proving that the best CX transformations make complexity disappear for customers. As Alaska Airlines and Hawaiian Airlines moved onto one technology foundation, the goal was to replace separate...
The Modern Customer Podcast
FedEx moves 18 million packages every day, but customers shouldn't have to feel the complexity behind any of them. Using AI and two petabytes of daily data, FedEx can anticipate potential problems, improve delivery...
The Modern Customer Podcast
Virgin Atlantic is the first airline in the world to launch an app within ChatGPT. What could this mean for the future of travel? In this episode of The Modern Customer Podcast, Blake Morgan speaks with Juha Jaervinen...
The Modern Customer Podcast
AI readiness goes beyond testing the model. Even strong AI can fall short when it relies on outdated information, broken workflows, or poor handoffs between AI and human agents. This week on The Modern Customer Podcast...
The Modern Customer Podcast
Personalization could transform the future of retirement planning. This week on The Modern Custome Podcast, Jessica Austin Barker , Chief Digital Officer and Client Experience Officer at TIAA, joins Blake Morgan to...
The Modern Customer Podcast
What if getting rid of customers quickly is actually bad for business? That's the case Pasquale DeMaio , VP of Amazon Connect Customer, makes on this week's episode of The Modern Customer Podcast . His point: if your AI...
The Modern Customer Podcast
Watching AI automate work that once required thousands of designers, marketers, and copywriters forced Sharon Gai to rethink one fundamental question: What creates value when AI can do more of the work? That's one of...
The Modern Customer Podcast
Why do some companies create products customers can't wait to buy while others struggle to gain traction—even with better technology and bigger budgets? According to entrepreneur, author, and Harvard Fellow Rob Snyder...
The Modern Customer Podcast
This episode is sponsored by Salesforce . One of the most interesting conversations I had at Salesforce Connections was about digital workers. This week on The Modern Customer Podcast, Lauren Esposito, CMO of Asymbl...
The Modern Customer Podcast
This video is sponsored by Salesforce. This week on The Modern Customer Podcast: Amber Armstrong, CMO of Agentforce Applications at Salesforce, joins me for a conversation recorded live at Salesforce Connections...
Recent guests on The Modern Customer Podcast. Study who booked and why before you pitch.
Senior Associate Athletic Director for External Operations, Pride Mobility/Quantum Rehab
customer experience futurist, keynote speaker, author, Western Star Resources Inc.
author, keynote speaker, educator, Alibaba
multiple-time startup founder and Fellow at Harvard Innovation Labs, Path to Product Market Fit
PitchCentric classifies The Modern Customer Podcast under these industries. Guests from them are the closest fit, and each links to the best podcasts in that industry.
Shows with the most semantically similar episode content. Pitch one, pitch all; producers cluster.
Relentless Customer Leader Podcast
Customers First Podcast
The CX Equation
Doing CX Right: Scaling Business Revenue & Winning Customer Hearts
The CX Leader Podcast | A resource for customer experience leaders
Shine on CX Show: Illuminating the Path to Exceptional Customer Experience
Is this podcast yours and you'd like to remove or correct details? Request removal or email privacy@pitchcentric.com.
Questions about the free trial? See the pricing FAQ