business
Hosted by Dr Chris L. Brown · business · EN · 14 episodes
Welcome to the Relentless Customer Leader Podcast – How Customer-Obsessed Leaders Win. This is a podcast that will ignite your passion for delivering experiences that leave your customers craving for more. In each episode, we'll dive into the minds of visionary leaders and trailblazing companies who have made customer experience their sacred mission. Prepare to be inspired as we unpack the game-changing strategies, unconventional thinking, and real-world stories of customer-centric transformation. Whether you're a budding entrepreneur, a seasoned executive, or simply someone who believes in the power of remarkable customer experiences, this podcast will equip you with the tools, mindset, and motivation to elevate your game. So brace yourself for a journey filled with great insights, inspirational stories and contagious energy that will reignite your commitment to putting customers at the epicentre of everything you do.
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Contact path
Verified email
Booking probability
19%
Guest openness
Selective
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Signup to Generate a PitchWelcome to the Relentless Customer Leader Podcast, How Customer-Obsessed Leaders Win. This is a podcast that will ignite your passion for delivering experiences that leave your customers craving for more. In each episode, we'll dive into the minds of visionary leaders and trailblazing companies who have made customer experience their sacred mission.
Relentless Customer Leader Podcast is hosted by Dr Chris L. Brown. The show has published 14 episodes to date.
Recent episodes include "Why You’re Losing Customers: Shep Hyken Reveals the Biggest Leadership Mistakes in Customer Experience" (24 December 2025, 44 minutes), "The 5 Roles Every CEO Must Master to Build a Customer-Obsessed Company - Insights from Brad Giles" (20 November 2025, 45 minutes), and "The Sunday Scaries Test: Why Your Employees Dread Monday Morning (And What It's Costing You) a conversation with Annette Franz" (29 September 2025, 54 minutes).
Relentless Customer Leader Podcast publishes roughly every few months, with episodes averaging 50 minutes across 14 episodes.
Booking probability for Relentless Customer Leader Podcast is 19%, and the host is rated Selective on guests. Relentless Customer Leader Podcast requires a Pod Score of 80 or higher. Relentless Customer Leader Podcast's contact route on record: verified email.
The strongest fits for Relentless Customer Leader Podcast are Business & Management Consulting. Relentless Customer Leader Podcast has a business audience.
Dr Chris L. Brown hosts Relentless Customer Leader Podcast, a business show with 14 episodes published.
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Episode #13
<p>Summary</p><p>In this conversation, Dr. Chris L. Brown and Shep Hyken explore the evolution of customer service, emphasizing the importance of understanding customer expectations, building trust, and creating...
Episode #12
<p>Summary</p><p>In this conversation, Dr. Chris L. Brown and Brad Giles discuss the essential roles and responsibilities of a CEO, the importance of accountability, and the cultural aspects that influence the customer...
Episode #11
<p><b>Episode Show Notes</b></p><p>Summary</p><p><br></p><p>In this episode, Dr. Chris Brown sits down with customer experience pioneer Annette Franz, author of Customer Understanding, Built to Win, and her latest book...
Episode #10
<p>Summary</p><p>In this conversation, Dr. Chris L. Brown speaks with Jim Penman, the founder of Jim's Mowing, about his journey from academia to entrepreneurship. Jim shares insights into his early academic pursuits...
Episode #9
<p>Any Dumbass Can Build a Great Culture: Leadership Lessons from WD-40's Garry Ridge<br><br></p><p>Episode Description<br><br></p><p>In this compelling episode of the Relentless Customer Leader podcast, host Dr. Chris...
Episode #8
<p>Summary<br><br>In this conversation, Dr. Chris L. Brown speaks with Adrian Swinscoe about the evolving landscape of customer experience (CX) and the challenges organizations face in meeting rising consumer...
Episode #7
<p>Summary</p><p>Jerker Fagerström shares his leadership journey, starting with his early role models in ice hockey and his military service in Sweden. He discusses the importance of teamwork, trust, and empathy in...
Episode #6
<p>Summary</p><p>David Kenny shares his early experiences in business, starting with selling orange juice door-to-door as a child. He then transitioned into accounting, but found his passion in helping entrepreneurs and...
Episode #5
<p>Welcome to something a little different on today's episode! As many of you know, I've been fascinated by the possibilities of AI in content creation, and we decided to try an interesting experiment. We fed my book...
Episode #4
<p>Summary</p><p>Hans Keil shares his leadership journey, starting from growing up on a farm and joining the Coast Guard to his career in various industries and his current role as a co-founder of Nurture Genomics. He...
Episode #3
<p>Summary</p><p>Nicole Noye is a seasoned executive with over 25 years of experience across diverse sectors, including retail, hospitality, leisure, entertainment, fitness, car sharing, and franchising. Her career has...
Episode #2
<p>Summary</p><p>Dr. David Cooke shares his experiences growing up and entering the business world. He discusses how he stumbled upon Transcendental Meditation and became a teacher of it before transitioning into a...
Episode #1
<p>Summary</p><p>Ken Wilcox, former CEO of Silicon Valley Bank, shares his journey and leadership philosophy. He emphasizes the importance of self-actualization and creating a positive customer experience. Ken's...
Episode #1
<p>Get ready to unlock the secrets of building an unshakable customer-centric empire. Welcome to the relentless Customer Leader podcast, how customer-obsessed leaders win. I'm your host, Dr. Chris Brown, and this is a...
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