Hosted by Dr Chris L. Brown · 🇺🇸 US · EN · 14 episodes
Established thought leaders with verified media credentials.
Welcome to the Relentless Customer Leader Podcast – How Customer-Obsessed Leaders Win. This is a podcast that will ignite your passion for delivering experiences that leave your customers craving for more. In each episode, we'll dive into the minds of visionary leaders and trailblazing companies who have made customer experience their sacred mission. Prepare to be inspired as we unpack the game-changing strategies, unconventional thinking, and real-world stories of customer-centric transformation. Whether you're a budding entrepreneur, a seasoned executive, or simply someone who believes in the power of remarkable customer experiences, this podcast will equip you with the tools, mindset, and motivation to elevate your game. So brace yourself for a journey filled with great insights, inspirational stories and contagious energy that will reignite your commitment to putting customers at the epicentre of everything you do.
Dr Chris L. Brown hosts Relentless Customer Leader Podcast, a business show with 14 episodes published.
Summary In this conversation, Dr. Chris L. Brown and Shep Hyken explore the evolution of customer service, emphasizing the importance of understanding customer expectations, building trust, and creating emotional connect
Summary In this conversation, Dr. Chris L. Brown and Brad Giles discuss the essential roles and responsibilities of a CEO, the importance of accountability, and the cultural aspects that influence the customer experience
Episode Show Notes Summary In this episode, Dr. Chris Brown sits down with customer experience pioneer Annette Franz, author of Customer Understanding, Built to Win, and her latest book, Employee Understanding. Annette s
Summary In this conversation, Dr. Chris L. Brown speaks with Jim Penman, the founder of Jim's Mowing, about his journey from academia to entrepreneurship. Jim shares insights into his early academic pursuits, the evoluti
Any Dumbass Can Build a Great Culture: Leadership Lessons from WD-40's Garry Ridge Episode Description In this compelling episode of the Relentless Customer Leader podcast, host Dr. Chris Brown sits down with Garry Ridge
Summary In this conversation, Dr. Chris L. Brown speaks with Adrian Swinscoe about the evolving landscape of customer experience (CX) and the challenges organizations face in meeting rising consumer expectations. Adrian
Summary Jerker Fagerström shares his leadership journey, starting with his early role models in ice hockey and his military service in Sweden. He discusses the importance of teamwork, trust, and empathy in leadership. Je
Summary David Kenny shares his early experiences in business, starting with selling orange juice door-to-door as a child. He then transitioned into accounting, but found his passion in helping entrepreneurs and advising
Welcome to something a little different on today's episode! As many of you know, I've been fascinated by the possibilities of AI in content creation, and we decided to try an interesting experiment. We fed my book 'The C
Summary Hans Keil shares his leadership journey, starting from growing up on a farm and joining the Coast Guard to his career in various industries and his current role as a co-founder of Nurture Genomics. He emphasizes
Summary Nicole Noye is a seasoned executive with over 25 years of experience across diverse sectors, including retail, hospitality, leisure, entertainment, fitness, car sharing, and franchising. Her career has been marke
Summary Dr. David Cooke shares his experiences growing up and entering the business world. He discusses how he stumbled upon Transcendental Meditation and became a teacher of it before transitioning into a sales role at
Summary Ken Wilcox, former CEO of Silicon Valley Bank, shares his journey and leadership philosophy. He emphasizes the importance of self-actualization and creating a positive customer experience. Ken's leadership style
Get ready to unlock the secrets of building an unshakable customer-centric empire. Welcome to the relentless Customer Leader podcast, how customer-obsessed leaders win. I'm your host, Dr. Chris Brown, and this is a podca
Shep Hyken
award-winning customer service expert and Chief Amazement Officer · Shepard Presentations
1 appearance on this show
Annette Franz
Founder & CEO of CX Journey Inc. · CX Journey
1 appearance on this show
Jim Penman
founder and owner · Jim's Franchise
1 appearance on this show
Garry Ridge
former WD-40 Company CEO, bestselling author of Any Dumbass Can Do It · WD-40 Company
1 appearance on this show
Adrian Swinscoe
author of Punk CX and Punk XL, customer experience advisor and workshop facilitator
1 appearance on this show
David Kenney
Emergo Academy
1 appearance on this show
David Cooke
Former Managing Director, Konica Minolta
1 appearance on this show
Ken Wilcox
former CEO of Silicon Valley Bank · Silicon Valley Bank
1 appearance on this show
Chris Brown
High Performance & Rugby Consultant, Leadership Coach, Keynote Speaker, 2x Team USA Olympic Rugby Coach · Michigan Intercollegiate Athletic Association
1 appearance on this show
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Relentless Customer Leader Podcast is hosted by Dr Chris L. Brown. The show is categorised under business (management) and has published 14 episodes.
Relentless Customer Leader Podcast has published 14 episodes.
Relentless Customer Leader Podcast regularly covers business, management. It sits in the business category, with a management focus.
Relentless Customer Leader Podcast is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
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Episodes of Relentless Customer Leader Podcast average 50 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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