business
Hosted by Zanna van der Aa · business · EN-US
Based on her PhD in CX and her 25+ years of experience driving CX transformation programs globally, dr. Zanna van der Aa explains the core concepts of Customer Experience transformation, navigating you through the sense and nonsense, sharing do's and don'ts, lessons learnt and successful, inspiring interventions. She combines her scientific background with a very no-nonsense, pragmatic, energizing approach that you can apply immediately in your day-to-day work. Always connecting it to her vision of creating more Human Centric organisations by focusing on the three pillars of successful CX transformation: customers, employees and purpose.
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Booking probability
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Guest openness
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Signup to Generate a PitchBased on her PhD in CX and her 25+ years of experience driving CX transformation programs globally, dr. Zanna van der Aa explains the core concepts of Customer Experience transformation, navigating you through the sense and nonsense, sharing do's and don'ts, lessons learnt and successful, inspiring interventions.
The CX Quantum Leap is hosted by Zanna van der Aa. The show has published 64 episodes to date.
Recent episodes include "Zanna & Miranda - The leadership behaviors | EPS #64" (7 May 2026, 26 minutes), "Richard Stark - The leadership behaviors series | EPS #63" (29 April 2026, 38 minutes), and "Joana - The leadership behaviors series | EPS #62" (23 April 2026, 40 minutes).
The CX Quantum Leap publishes roughly monthly, with episodes averaging 32 minutes across 64 episodes.
Booking probability for The CX Quantum Leap is 41%, and the host is rated Selective on guests. The CX Quantum Leap requires a Pod Score of 80 or higher. The CX Quantum Leap's contact route on record: verified email.
The strongest fits for The CX Quantum Leap are Business & Management Consulting. The CX Quantum Leap has a business audience.
Zanna van der Aa hosts The CX Quantum Leap, a business podcast with 64 episodes published.
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Episode #64
This is part of our Leadership Behavior Series, where we're diving deeper into some of the 21 behaviors from my new book on human-centric CX transformation: Once You See It . In this episode, Miranda and I talk about...
Episode #63
This is part of our Leadership Behavior Series, where we're diving deeper into some of the 21 behaviors from my new book on human-centric CX transformation: Once You See It. In this episode, Richard and I talk about...
The CX Quantum Leap
This is part of our Leadership Behavior Series, where we're diving deeper into some of the 21 behaviors from my new book on human-centric CX transformation: Once You See It . In this episode, Joanna and I talk about...
Episode #61
This is part of our Leadership Behavior Series, where we're diving deeper into some of the 21 behaviors from my new book on human-centric CX transformation: Once You See It. In this episode, Richard and I talk about...
Episode #60
This is part 1 of our Leadership Behavior Series, where we're diving deeper into some of the 21 behaviors from my new book on human-centric CX transformation: Once You See It . In this episode, Miranda and I talk about...
Episode #59
Most CEOs agree Customer Experience drives business results. But few know how to make it work beyond the buzzwords. In this episode, Dr. Zanna van der Aa shares the CEO án CX transformation lead perspective of her new...
Episode #58
AI is transforming business, but not always in the right direction. In CX, it’s easy to get lost in the hype. Tools that automate workflows are suddenly called “AI,” and efficiency becomes more important than...
The CX Quantum Leap
Many CX teams struggle with getting leaders to actively contribute to customer experience transformation. While most leaders say they support CX initiatives, translating that into meaningful action is often the real...
The CX Quantum Leap
In Podcast #56 we dive into the big question: how do you use Employee Experience (EX) as a design principle for every CX-transformation? Want to explore and learn more after this podcast? Just send me a DM on LinkedIn...
The CX Quantum Leap
Turning CX from a project into daily practice takes more than slogans. This episode shares a practical COO playbook and if you’d like to explore bringing this to life, just drop me a DM on LinkedIn. In this episode of...
The CX Quantum Leap
Embedding CX into culture isn’t easy, but it’s possible. This episode unpacks a real-world playbook from Zain. If you’re keen to explore how to build the same momentum, feel free to connect with me through DM on...
The CX Quantum Leap
Curious how to turn CX from a support function into a true business driver? Rob’s story at PostNL shows what it takes and if you’d like to explore applying these principles, just send me a LinkedIn DM. In this episode...
The CX Quantum Leap
Tired of defending CX with vanity metrics? This video shows how to anchor it in hard data and if you’d like to discuss applying this approach, just drop me a DM on LinkedIn. In this podcast, Zanna van der Aa challenges...
The CX Quantum Leap
Curious how CHROs can become true drivers of CX transformation? This episode lays it out and if you’d like to explore applying these behaviours in your organisation, my LinkedIn DMs are open. In this episode, we explore...
The CX Quantum Leap
CX is not the goal — it’s the tool. If you’re ready to link CX to revenue, culture, and purpose, this episode lays out the roadmap. Keen to discuss applying it? Feel free to send me a LinkedIn DM. Too many organizations...
The CX Quantum Leap
Mapping journeys but not seeing results? This episode reveals the top 10 pitfalls and if you’d like to explore how to build impactful journey management in your organisation, my LinkedIn DMs are open. Are you mapping...
The CX Quantum Leap
Leadership, connection, and performance made practical. If you’d like to explore how to build this mindset in your own CX program, just drop me a DM on LinkedIn. When people think of customer experience, they often...
The CX Quantum Leap
Curious how CIOs can lead true human-centric digital transformation? This episode unpacks the mindset and behaviours that make it work. Like to explore applying them in your organisation? My LinkedIn DMs are open...
The CX Quantum Leap
Relying on direct feedback to fix CX? This episode shows why that often falls short. If you’d like to explore smarter, driver-based approaches for your organisation, just send me a DM on LinkedIn. In this episode, Zanna...
The CX Quantum Leap
Curious how purpose and people-first values truly shape a CEO’s path? Andrea’s story might spark inspiration and if you’d like to explore what this could mean for your own leadership, my LinkedIn DMs are open. In this...
Recent guests on The CX Quantum Leap. Study who booked and why before you pitch.
Professor of Organisational Behaviour, London Business School
emotional intelligence coach, TEDx speaker, and author, Exceed all Expectations / The Ei Evolution
senior manager of customer experience, Esalen Institute
Vice President and Principal Analyst, Forrester
PitchCentric classifies The CX Quantum Leap under these industries. Guests from them are the closest fit, and each links to the best podcasts in that industry.
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