Hosted by Ludo Raedts · 🇺🇸 US · EN · 14 episodes
Established thought leaders with verified media credentials.
The CX Lens offers weekly, AI-generated insights for leaders who take customer-centricity seriously. Each episode explores what leadership looks like when organizations are truly seen through the eyes of their customers.
Ludo Raedts hosts The CX Lens: Rethinking leadership through the customer lens, a business show with 14 episodes published.
Not all CX lessons come from dashboards. Some come from dead parrots, exploding printers, and customers who think the CD tray is a cup holder. In this short episode of The CX Lens, we explore the funny, bizarre, and tota
What This Episode Is About: 2025 was the year AI got serious — and customer trust got shaky. In this special extended episode, The CX Lens dissects the forces reshaping customer experience: from agentic AI and predictive
🪞 What This Episode Is About: What happens when you run an industrial-scale operation — but every mishap feels deeply personal? This episode unpacks the paradox at the heart of air travel: balancing relentless efficienc
🪞 What This Episode Is About: Behind every memorable customer experience is often a frontline employee who went off-script. In this episode, we explore how Ritz-Carlton, Four Seasons, and Airbnb Luxe design for trust, n
🪞 What This Episode Is About: Is it possible to delight millions—without becoming mechanical? In this episode, we go behind the scenes of the world's most iconic theme parks to explore how brands like Disney, Universal,
🪞 What This Episode Is About: Artificial Intelligence isn’t just transforming how we serve customers—it’s redefining what service is. In this episode, we explore how AI is shifting customer experience from reactive to p
🪞 What This Episode Is About: The Net Promoter Score was supposed to be the one number to rule them all. But as more leaders look beneath the surface, a question emerges: has our obsession with NPS made us forget what i
🪞 What This Episode Is About: While the world rushes toward frictionless convenience, LEGO has built a different path—one brick at a time. In this episode, we explore how LEGO’s customer experience model thrives on tact
No Rivals, No Excuses: Leading CX in the Public Sector 🪞 What This Episode Is About: Public services don’t compete. Citizens can’t switch providers. So how do public leaders drive great experiences without the push of m
🪞 What This Episode Is About: We love to say “everyone owns the customer.” But in most organizations, that really means no one does. In this sharp and provocative episode, we explore the dangerous comfort of outsourcing
In this episode of The CX Lens, we delve into the evolving landscape of B2B customer experience management (CXM) as we approach 2025. With CX becoming a pivotal differentiator, B2B organizations face the challenge of del
What looks like a tech reversal is often a leadership reckoning. Klarna made global headlines when it slashed human support jobs in favor of AI—only to later rehire. But this isn’t a story of retreat. It’s a mirror for e
What if the “magic” of Disney wasn’t magic at all? In this episode, we unpack the carefully engineered reality behind Disney’s customer experience playbook. From obsessing over details to empowering employees as performe
What happens when a podcast is fully created by AI — but led by the customer perspective? In this short introduction, we unpack what The CX Lens is all about: a weekly, AI-generated podcast curated by CX strategist Ludo
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The CX Lens: Rethinking leadership through the customer lens is hosted by Ludo Raedts. The show is categorised under business (management) and has published 14 episodes.
The CX Lens: Rethinking leadership through the customer lens has published 14 episodes.
The CX Lens: Rethinking leadership through the customer lens regularly covers business, management. It sits in the business category, with a management focus.
The CX Lens: Rethinking leadership through the customer lens is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
The CX Lens: Rethinking leadership through the customer lens hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of The CX Lens: Rethinking leadership through the customer lens average 18 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates The CX Lens: Rethinking leadership through the customer lens's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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