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Hosted by Marbue Brown · 🇺🇸 US · EN · 50 episodes
Established thought leaders with verified media credentials.
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external.Visit us on www.becustomerled.com
Marbue Brown hosts Be Customer Led, a business show with 50 episodes published.
Art can change more than just a space. It can change lives! In today's conversation, Christina Bailey, Chief Growth Officer at ArtLifting, talks about ArtLifting's mission, inspiring artist stories, and the challenges ma
Trust is built one voice at a time, and every review tells a story that shapes better products. In a world where customer expectations move fast, listening deeply is no longer optional; it's a competitive edge! In this c
What should AI handle? And what should stay human? The questions that sit at the center of modern customer experience. In continuation of the earlier discussion on AI-powered customer experience and leadership with Max S
A great customer experience is a combination of technology, empathy, and fast decision-making. This episode of Be Customer Led features Max Schwendner and Mike Clifton, the co-CEOs of Alorica, a leading global business p
Life is full of memories, plans, and people we love. But many families are not prepared for difficult moments. This conversation shares how one idea turned pain into support for others! In this episode, Emily Cisek talks
In this episode, we have the pleasure of conversing with Tim Doyle and Steve Hind about how AI is making a difference in supporting customers. Tim Doyle is the founder at Eucalyptus, a global telehealth platform operatin
Meet Alex Levin, the CEO and co-founder of Regal, a company that uses AI voice tools to help customer support centers. Alex talks about his early life, studying philosophy and psychology, and then working in early tech c
In this episode of Be Customer Led, Marbue Brown continues his deep-dive conversation with Doug Kramon, Head of Customer Care and Fan Support for ESPN and Disney. Picking up from their previous discussion, Doug explores
In this episode of Be Customer Led, host Marbue Brown sits down with Doug Kramon, Head of Customer Care and Fan Support for ESPN and its direct-to-consumer offerings at Disney. Doug shares his career journey, from studyi
In this episode, Marbue Brown sits down with Tal Peretz, the Co-Founder and CEO of Onfire AI. A seasoned expert with a decade of experience building data and AI solutions, Tal previously served as the CTO of Onid in the
This episode features John Boerstler, former Chief Experience Officer for the U.S. Department of Veterans Affairs and current General Manager of U.S. Federal at Granicus. John traces his unconventional career journey fro
Meet Brian Schiff, Co-Founder and CEO of Flip, a purpose-built Voice AI for automating customer support calls - trained on over 300 million successful calls across hundreds of brands. Brian shares how Flip started and ex
Meet Matt Marcotte, the founder of The M2 Collaborative, a leadership coaching and brand strategy consultancy. This conversation follows Matt's 34-year career in retail and his time at Salesforce. Matt calls himself a "c
Meet EJ Kritz, Chief Experience Officer of DBSI, a company focused on designing the bank branch of the future. He explains how DBSI brings together design, technology, digital signage, and modern banking tools to create
This discussion explores the perspectives of Casey Denby, VP of Strategic Accounts & Partnerships at Zenarate, on customer experience excellence and the strategic use of AI. Casey explains that Zenarate is a leading fron
This conversation explores the career journey of Brad Shaw, CEO of Livepro, and his views on knowledge management in the age of AI. Brad explains why AI needs accurate, well-managed information to produce reliable answer
In this talk, Matt Bruno, Chief Revenue Officer at Laivly, explains how Laivly grew during the pandemic and how its AI tools make customer service agents' work easier and more effective. Matt discusses why AI projects in
Today's episode features Gregorio Uglioni, Associate Partner at Forward, board member of the Customer Experience Professionals Association, and founder and host of the CX Goalkeeper podcast. During today's conversation,
Want to know why customers really stay loyal? It starts with psychology! Meet Mark Levy, Head of Consumer Product and Customer Experience at Frontier Internet. During today's conversation, Mark highlights how human behav
In this episode, we welcome Brian Solis, Head of Global Innovation at ServiceNow, a nine-time best-selling author, keynote speaker, and digital futurist. Starting the conversation, Brian shares the inspiration behind his
Tim Doyle
Co-Founder and CEO · Greyhound Rescue Wales
1 appearance on this show
Alex Levin
Co-Founder and CEO · Regal.io
1 appearance on this show
Marbue Brown
founder of the Customer Obsession Advantage · Customer Obsession Advantage
1 appearance on this show
Brian Schiff
Co-Founder and CEO · Flip
1 appearance on this show
Matt Marcotte
leadership coach and C-suite veteran · The M2 Collaborative
1 appearance on this show
Gregorio Uglioni
Associate Partner at Forward
1 appearance on this show
Mark Levy
Head of Consumer Product & Customer Experience at a leading US fiber internet provider · Levy Innovation LLC
1 appearance on this show
Brian Solis
Digital anthropologist and ServiceNow Head of Global Innovation · ServiceNow
1 appearance on this show
Jean-Pierre Lacroix
President · Shikatoni Lacroix Design
1 appearance on this show
Jean-Pierre Lacroix
President and Chief Strategy Officer · Shikatanai Lacroix Design
1 appearance on this show
Nick Glimsdahl
contact center strategist, podcast host, author · VDS
1 appearance on this show
Christina Bailey
ArtLifting
1 appearance on this show
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Be Customer Led is hosted by Marbue Brown. The show is categorised under business (management) and has published 50 episodes.
Be Customer Led has published 50 episodes.
Be Customer Led regularly covers business, management, marketing. It sits in the business category, with a management focus.
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Episodes of Be Customer Led average 36 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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