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Established thought leaders with verified media credentials.
Leaders in Customer Loyalty : for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
Unknown Host hosts Leaders in Customer Loyalty, Powered by Loyalty360.
Send us Fan Mail Brands across nearly every industry face a similar challenge with their loyalty programs: how to give consumers a meaningful reason to engage more often that also keeps them coming back. For adtech firm
Send us Fan Mail In this episode of Leaders in Customer Loyalty: Brand Stories , RBC’s James Lombardi explores how Avion Rewards has evolved into a broad loyalty ecosystem open to all Canadians. He discusses RBC’s approa
Send us Fan Mail Since joining TGI Fridays in January 2025 as Director of Global Marketing, Christopher Houston has made it one of his priorities to ensure that the company’s digital platforms serve as a conduit for the
Send us Fan Mail When Anthony Chiulli talks with lifecycle marketing teams, he rarely hears marketers having a shortage of campaign ideas. Instead, he hears about the campaigns that never get the chance to launch. Accord
Send us Fan Mail Catalyst Brands is redefining what it means to build a modern retail portfolio. Formed in early 2025 through the merger of JCPenney, Aéropostale, Brooks Brothers, Lucky Brand, and Nautica, the company ha
Send us Fan Mail When Paul Flemr is asked about the advice that he would give brands looking to improve their customer loyalty experience strategy, the Senior Vice President of Incentive Marketing Solutions at Group O ha
Send us Fan Mail With more than 30 years of experience in the travel industry—including five years as CFO of Hertz and another five as CFO of Hilton Worldwide—Tom Kennedy brings a deep understanding of traveler expectati
Send us Fan Mail Brands have understandably been focused for years now on improving the digital experience of their loyalty programs by launching or redesigning their apps, recognizing how much customers prioritize conve
Send us Fan Mail When Candice Troupe, the Senior Vice President of Marketing & Partnerships at Scene+, assesses the loyalty space in Canada, one word comes to mind: crowded. She notes that the average Canadian has about
Send us Fan Mail Before Nicole Hulstein began her role as Loyalty Campaign Development Manager at Food Lion, she worked in category management for the grocery chain, primarily focused on produce. And while there might no
Send us Fan Mail Platforms such as Spotify, Amazon, and Netflix have not only innovated how people consume music, shop for everyday items, and watch movies and television—they have also permanently transformed the relati
Send us Fan Mail For most financial institutions, launching a new rewards credit card means explaining the benefits to customers. For the North Carolina State Employees’ Credit Union (SECU), it meant starting much closer
Send us Fan Mail When Reba Hatcher, Chief Commercial Officer for ButcherBox, looks back on the origins of her company’s loyalty program, she sees it being driven in part by the fact that she’s a self-proclaimed “data ner
Send us Fan Mail As one of the pioneers of loyalty and rewards programs, the airline industry has long known the value these programs bring when it comes to customer engagement and retention. But in the aftermath of the
Send us Fan Mail When Jenn McMillen began her role as Vice President of Guest Loyalty and Insights at Nothing Bunt Cakes in November 2024, she was tasked with the enormous responsibility of jumpstarting a loyalty program
Send us Fan Mail Wyndham Hotels & Resorts, which was founded in 1981, has become one of the world's largest hotel franchising companies with over 8,000 properties across 100 countries and over 20 brands across the world.
Send us Fan Mail The advent of artificial intelligence is expected to create significant opportunities for brands to connect with consumers through AI-powered loyalty programs that become increasingly more efficient and
Send us Fan Mail Companies often speak of their mission as a core business purpose centered around the primary products or services that it is producing to serve its customers and create value. But for Firehouse Subs, it
Send us Fan Mail When most people think about loyalty programs, they likely think about the ones that are designed for consumers — gift cards, travel points, credit card rewards, and other perks that brands use to deepen
Send us Fan Mail Even as SharkNinja has grown into a home goods behemoth with a market cap over $17 billion, the fundamental expectations of its customers have remained the same: They want to see the company deliver the
Amanda Mitchell
DNP, APRN, PMHNP-BC · Crown Jesus Ministries
1 appearance on this show
Chris Jones
Director of the National Center for Injury Prevention and Control · Centers for Disease Control and Prevention
1 appearance on this show
Tim Glomb
VP of Digital, Content, and AI · Wunderkind
2 appearances on this show
Don Smith
Chief Consulting Officer · St. Clair County Economic Development Council
2 appearances on this show
David Shaw
Professor Emeritus in the College of Forestry · Oregon State University
1 appearance on this show
Daniel Wood
Director · Monsons Honey and Pollination
1 appearance on this show
Gary Hawkins
Chief Technologist, Hybrid Platforms · Softcat
1 appearance on this show
Dr. Peter Vogel
Professor of Family Business and Entrepreneurship, Director of the Global Family Business Centre · IMD Business School
2 appearances on this show
Bill Schneider
SheerID
2 appearances on this show
Doug Zarkin
author of Moving Your Brand Out of the Friend Zone · Pearle Vision
1 appearance on this show
James Lombardi
RBC
1 appearance on this show
Christopher Houston
TGI Fridays
1 appearance on this show
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Leaders in Customer Loyalty, Powered by Loyalty360 is hosted by Unknown Host. The show is categorised under Business (management) and has published 0 episodes.
Leaders in Customer Loyalty, Powered by Loyalty360 regularly covers Business, Management, Marketing, News. It sits in the Business category, with a management focus.
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Episodes of Leaders in Customer Loyalty, Powered by Loyalty360 average 27 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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