Jun 16, 202615 minS2
Millions of people. Different countries, languages, cultures. All connected by one moment. One goal. One shared emotion. The World Cup creates in seconds what many companies struggle to build for years. Real connection...
business
15 Minutes Customer Obsession
Hosted by Peggy Amelung · business · EN
About this Podcast:
You have read the books. Attended the conferences. Mapped the customer journey. Trained the team. And something still feels like it is not quite working. This podcast is the honest explanation for why. 15 Minutes Customer Obsession is hosted by Peggy Amelung — Integral Coach, founder of the GHX™ (Genuine Human Xperience) Framework, and alumna of Ritz-Carlton and Bvlgari Hotels. Each episode takes one question most CX and leadership content refuses to ask: not what great organisations do differently, but who their leaders have become. After 157 German-language episodes and 20 years inside the world's most demanding service environments, Peggy has arrived at one conclusion that changes everything: The quality of human experience you can create for another person is a direct function of what you have developed within yourself. You cannot give what you have not grown. This is not a metaphor. It is the mechanism behind every CX programme that fails, every culture initiative that d
Pitch Analysis
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Contact path
Verified email
Booking probability
35%
Guest openness
Selective
80/100
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What is 15 Minutes Customer Obsession about?
You have read the books. Attended the conferences. Mapped the customer journey. Trained the team. And something still feels like it is not quite working. This podcast is the honest explanation for why. 15 Minutes Customer Obsession is hosted by Peggy Amelung, Integral Coach, founder of the GHX™ (Genuine Human Xperience) Framework, and alumna of Ritz-Carlton and Bvlgari Hotels.
Who hosts 15 Minutes Customer Obsession?
15 Minutes Customer Obsession is hosted by Peggy Amelung. The show has published 167 episodes to date.
What has 15 Minutes Customer Obsession covered recently?
Recent episodes include "Your Team Is Talking to AI Instead of Each Other. And You Don't Even Know It." (16 June 2026, 15 minutes), "Your Biggest Fans Already Know What You're Missing. Why Aren't You Listening?" (9 June 2026, 15 minutes), and "The Great Commoditization. Or: Why Humans Just Got More Valuable." (2 June 2026, 16 minutes).
How often does 15 Minutes Customer Obsession publish?
15 Minutes Customer Obsession publishes roughly weekly, with episodes averaging 21 minutes across 167 episodes.
How hard is it to get booked on 15 Minutes Customer Obsession?
Booking probability for 15 Minutes Customer Obsession is 35%, and the host is rated Selective on guests. 15 Minutes Customer Obsession requires a Pod Score of 80 or higher. 15 Minutes Customer Obsession's contact route on record: verified email.
Who should pitch 15 Minutes Customer Obsession?
The strongest fits for 15 Minutes Customer Obsession are Business & Management Consulting. 15 Minutes Customer Obsession has a business audience.
About the host
Peggy Amelung hosts 15 Minutes Customer Obsession, a business podcast with 167 episodes published.
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Recent episodes
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
- Jun 9, 202615 minS2
Marcus Buckingham — one of the most influential researchers on human performance — just published something that stopped me. Human behavior does not change in response to mildly positive experiences. It only changes...
- Jun 2, 202616 minS2
30% of guest messages never get a response. Not because of bad tech. Because nobody is listening. Three days at Mews Unfold. Everyone talking AI, automation, agentic systems. And underneath all of it — the opposite...
- May 26, 202617 minS2
What We Cover in This Episode The restaurant story — and what it reveals about every industry Why companies that revolve around themselves lose customers in silence Customer Focus = Transactional. Customer Obsession =...
- May 19, 202615 minS2
Klarna replaced 700 customer service agents with AI. Claimed it was a revolution. One year later — their CEO said publicly: "We went too far. We focused too much on efficiency and cost. The result was lower quality."...
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- May 12, 202615 minS2
An experienced leader from a large software company comments. "Customer experience rarely fails because of tools. It fails because of focus and leadership." I couldn't have said it better. And their closing question...
- May 5, 202618 minS2
The CEO of the company that builds AI just told the world: customer service will be gone in 24 months. And the room applauded. I was at that AI Summit. Four hours. Efficiency, automation, scale, disruption. Not once did...
- Apr 28, 202613 minS2
Positive reviews boost reputation. But here's what most leaders don't know: they boost revenue more than you think. Harvard Business Review studied 4,782 hotels and 804,911 TripAdvisor reviews over 15 years. What they...
- Apr 21, 202615 minS2
Your NPS is solid. Your team knows the scripts. Last quarter's numbers looked good. Then your Senior CX Manager gives two weeks' notice. A customer complaint goes viral on LinkedIn. And the thing you built — suddenly...
- Apr 14, 202613 minS2
I once worked with a company that wanted to fly to the moon. Not metaphorically. They wanted disruption. Transformation. The whole thing. When I looked at their data —I found something that stopped me cold. And it...
- Apr 7, 202615 minS2
Human connection is not a soft skill. It is your most underleveraged business advantage. You've said it. Your leadership team has said it. "We need to be more customer-centric." And then? A new dashboard. A training. A...
Episode #158
The Six Things That Actually Make People Feel Seen- And Why Most Businesses Miss All of Them
Mar 31, 202614 minS280% of companies believe they deliver superior customer experience. Only 8% of customers agree. That gap has a name. ...
15 Minutes Customer Obsession
Welcome to the show - 15 Minutes Customer Obsession
Mar 24, 20263 minI was standing in the shower when I heard it. The new CEO of Deutsche Bahn — Evelyn Palla — is cutting an entire management layer. Faster decisions. And closer to the customer. I had to turn off the water. Because that...
- Mar 27, 202514 min
Diese Folge ist anders. Sie markiert den Start eines neuen Kapitels in meinem Podcast über Customer Experience (CX), strategische Kundenbindung und echte Transformation. Nach über 150 Episoden CX TUNING HACKS teile ich...
Mar 13, 202538 minKurzarbeit statt Überstunden? Die Gen Z fordert und polarisiert. Doch was, wenn gerade diese Generation die Zukunft in Unternehmen und in Sachen Kundenbeziehung mehr prägen wird, als wir denken. Unser heutiger Gast ist...
Episode #155
# 155 Die 14 Leadership Prinzipien von Amazon: Kunden-Obsession als Garant für nachhaltigen Erfolg
Feb 27, 202537 minStrategisches Leadership à la Amazon: Wie Kundenobsession den Erfolg sichert In der neuesten Episode von "CX Tuning Hacks" analysiert Peggy Amelung die eindrucksvollen Prinzipien von Amazon, die das Unternehmen an die...
- Feb 13, 202533 min
Mach dein Fulfillment so effizient wie Amazon – oder verliere den Anschluss an den Wettbewerb! In ihrer neuesten Episode „154 FULFILLMENT AMAZON“ gewährt Peggy Amelung uns einen tiefen Einblick in die faszinierende Welt...
Jan 31, 202526 minLäuft dein Kundenprozess schon reibungslos? Hast du ein strukturiertes System, das deine Kunden nach dem Kauf begeistert? Oder gibt es noch Lücken in deinem Fulfillment-Prozess? Was ist Fulfillment genau udn welche...
Episode #152
#152 Hyperpersonalisierung und KI: So revolutioniert die Customer Experience 2025 dein Business
Jan 16, 202525 minHerzlich willkommen zu einer brandneuen Episode von "CX Tuning Hacks"! In der 152. Folge des Podcasts führt uns unsere Hostin Peggy Amelung in die aufregenden Trends des Jahres 2025 ein. Peggy diskutiert, wie diese...
Dec 19, 20241h 7mIn der neuesten Episode des Peggy Amelung Podcasts bist du eingeladen, zusammen mit dem bekannten Executive Coach Sebastian Kroggel tief in die Kunst der Kommunikation einzutauchen. Der Schwerpunkt dieser Folge liegt...
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