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Hosted by Unknown Host · 🇺🇸 US · EN · 100 episodes
Established thought leaders with verified media credentials.
Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
Unknown Host hosts Windshield Time, a business show with 100 episodes published.
Most customers object for two reasons: lack of trust and lack of value. Someone who doesn't seem to know what they're doing because they can't communicate well is less valuable. So Chris walks the 3 Cs... competence, con
Your tech hears "too expensive," packs up, and rolls to the next call. Another lost ticket... and he'll tell you the customer was just a cheapskate. But he didn't diagnose anything. He guessed. In this episode of Windshi
A typical service call runs two hours. But only about 30 minutes of it is spent face to face with the customer, and that small window is where trust gets built and decisions get made. Most techs have never realized how l
A customer gets defensive the second you bring up money. It feels like it came out of nowhere. It didn't. You lost them the moment you walked up to the door and failed to set a single expectation. Chris Elmore breaks dow
_*]:min-w-0 gap-3"> Most techs diagnose the one thing the customer called about, fix it, and leave. The best techs diagnose the whole system, because the thing they called about is never really on its own. That's the dif
You got 800 hours of technical training. You got 3 hours on customer service. You weren't trained for the moment a customer says "that's too expensive." That's why you freeze. Chris Elmore breaks down why handling object
You pull up to a house. You see the yard, the cars, the neighborhood. Before you knock on the door, you've already decided what this customer can afford. You don't know you're doing it. But it's costing you money. Chris
Every tech knows how to troubleshoot a system. But when a customer objects (I need to think about it, I need to talk to my spouse, that's more than I expected), most techs stop troubleshooting and start guessing. Chris E
You built four options. You laid them all on the table. The customer's eyes went straight to the cheapest one. This episode fixes that. Chris Elmore breaks down why presenting all four options at the same time costs you
A lot of technicians think customer resistance starts at the price. Chris Elmore says it starts much earlier. In this episode, Chris uses a vivid analogy to explain what happens when a technician gives a customer bad new
"What is your job?" Most technicians answer the same way: fix the problem. But that answer reveals something important—many technicians see their role too narrowly. In this episode of Windshield Time , Chris explains why
If you're a technician who believes your job is to "just fix it," this episode will challenge that mindset. In this episode of Windshield Time, Chris Elmore sits down with Joe Bates, owner of Northern Air Plumbing & Heat
What does a service business owner actually expect from technicians? In this episode of Windshield Time , Joe Bates, owner of Northern Air Plumbing and Heating , shares the ownership perspective most technicians never he
Most service calls don't fail during diagnostics. They fail in the moment after . The inspection is complete. The findings are clear. And then the conversation stalls. In this episode of Windshield Time , we break down w
When a service call goes bad, it's rarely because the work was wrong. It's because the conversation wasn't documented. In this episode of Windshield Time , Chris Elmore and Matthew Barbosa explain how to document a servi
Experience is your greatest asset—until it creates your biggest blind spot. In the Season 2 premiere of Windshield Time , Chris Elmore and Matthew Barbosa dismantle the myth that "seasoned pros don't need checklists." If
Most people don't quit on self-improvement. They quietly drift away from it. Not because they don't want change. But because they never built a system to support it. In this episode of Windshield Time , Chris and Noel br
The holidays change everything. Customers are more patient. Mistakes get forgiven. Standards quietly soften. Then January hits...and all of that disappears. In this episode of Windshield Time, Chris Elmore and Noel Tarte
If the same objections keep showing up, it's not coincidence. It's information. This Windshield Time compilation brings together the most replayed conversations on objection handling — not because they're clever, but bec
Technicians aren't losing deals because they lack answers. They lose trust because they solve problems too early. In this episode of Windshield Time , Chris Elmore and Noel Tarter reframe objection handling through a min
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Windshield Time is hosted by Unknown Host. The show is categorised under Business (courses) and has published 100 episodes.
Windshield Time has published 100 episodes.
Windshield Time regularly covers Business, Education, Courses. It sits in the Business category, with a courses focus.
Windshield Time is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
Windshield Time hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Windshield Time average 34 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates Windshield Time's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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