Hosted by Mike, Chris · 🇺🇸 US · EN-US · 16 episodes
Established thought leaders with verified media credentials.
A short, practical podcast for home service owners who want more booked jobs, cleaner follow-up, and faster payment. Mike and Chris break down one real operating problem each episode and leave you with a clear action to try this week.
Mike, Chris hosts The Service Operator, a business show with 16 episodes published.
Most home service shops lose 3-5 calls daily to voicemail and queue abandonment—that's $2,000 walking out the door at a $400 average ticket. This episode breaks down a 15-minute missed-call recovery loop you can ship thi
Close More Busy-Season Jobs with Good-Better-Best Estimates The Ghost Zone Problem When estimates go quiet, most owners assume the customer found a cheaper price. But more often — especially in busy season — the customer
Your Google Leads Moved: Be Cited in AI Overviews, Be Bookable on LSA/GBP What Changed in 2026 January 27, 2026: Google upgraded AI Overviews to Gemini 3 and added follow-up chat. Homeowners can now read the AI answer an
Stop Drowning in Data: A 7-Line Weekly Scorecard Your CRM has forty reports. Maybe fifty. But the shops with the best numbers aren't using fancy dashboards—they're reading seven lines on a single page every Tuesday morni
Stop Driving for $89 Jobs: Set a Minimum and Stick to It The Problem: Low-Ticket Jobs Are Killing Your Crew Day During peak season (May-July), every crew slot matters. When you send a tech 35 minutes across town for an $
Google Removed the One-Tap Call. Replace It in 48 Hours. What Actually Changed Starting in early 2026, practitioners began reporting that organic Map Pack tiles on mobile no longer showed a Call button. A study across 2,
Stop Overbooking June: Capacity Buckets and Triage The Problem Peak-season call spikes expose weak scheduling. When you book first-come, first-served with no holds or triage, you end up with: Blown windows when emergenci
Your Texts Aren't Delivering. Fix A2P 10DLC This Week. Your appointment confirmations aren't all landing. Your estimate follow-ups, payment links, and membership reminders — a chunk of those texts are getting filtered or
Stop Waiving the Service Call: Set, Explain, and Enforce a Diagnostic Fee The Problem You don't have a pricing problem. You have a waiver problem. Every time you waive that service call fee, you're telling the market you
Get Your Techs Using the App: The 30-Day Rollout That Actually Sticks If your techs aren't clocking in on the job, taking two photos, and changing status in the app today, you're bleeding time and callbacks before May hi
The Membership That Actually Sells: A 2-Tier Plan You Can Launch This Weekend Episode Overview Mike and Chris break down how to build a home service membership program that actually converts, using real examples from Mor
Get Paid in 48 Hours: The 0-1-3-7 Collections Cadence The Problem Spring ramps up, work volume increases, but cash flow lags behind. According to Jobber's 2026 Home Service Trends report: 34% of shops cite seasonality as
Stop the 3 PM Ghost: The Three-Message System That Cuts No-Shows in Half The Problem: Hope-Based Scheduling The 3 PM Ghost: Job confirmed last week, tech shows up, nobody home Cascade Effect: One no-show disrupts entire
Estimate Follow-Up That Closes: The 24–72–7–14 Play The Problem Most shops send 30-50 estimates per month but only follow up once—when they send them. Without systematic follow-up, close rates sit around 20-30%. With a s
Speed-to-Lead That Actually Works in a Small Shop The Problem 85% of customers whose calls go unanswered will not call back (CallRail 2025) Google Local Services Ads ranking factors include responsiveness and average res
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The Service Operator is hosted by Mike, Chris. The show is categorised under business (entrepreneurship) and has published 16 episodes.
The Service Operator has published 16 episodes.
The Service Operator regularly covers business, entrepreneurship. It sits in the business category, with a entrepreneurship focus.
The Service Operator is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
The Service Operator hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of The Service Operator average 17 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates The Service Operator's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
Methodology. Booking Probability™ blends Listen Score, 30-day Virality, open-to-guests detection, and Apple ratings. Data refreshed every 60 minutes. Listen Score and Booking Probability are calculated by PitchCentric. Last enriched 6 days ago.
