
68. Slow Down to Level Up
Codie from Daniell Heat & Air in Arkansas shares how 17 years in the trade taught him that slowing down is the key to serving customers better and achieving top performance. From asking better questions to digging deeper

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Hosted by SBE - Service Business Evolution · 🇺🇸 US · EN-US · 69 episodes
Established thought leaders with verified media credentials.
The Trusted Technician Podcast from SBE is a must-listen for HVAC technicians who want to set themselves apart. This short format podcast covers topics from a fresh perspective of increasing trust. We take care of the customer first. Learn the tips and strategies to communicate like a professional while solving problems with 5-star service. Guests will include some of the top-performing HVAC technicians in the country as well as experienced HVAC coaches and trainers.
SBE - Service Business Evolution hosts The Trusted Technician, a business show with 69 episodes published.

Codie from Daniell Heat & Air in Arkansas shares how 17 years in the trade taught him that slowing down is the key to serving customers better and achieving top performance. From asking better questions to digging deeper

Eddie from All-Temp in Tennessee to talk about his journey from skeptical technician to fully buying into the process. They unpack the mindset shift that happens when you stop seeing maintenance as “just a tune-up to get

Philip from Incredible HVAC in Virginia talks about his journey from installer to service technician to million-dollar producer. Philip shares how following the process, owning his numbers, slowing down on calls, and sta

Mackenzie from Snyder's Heating and Cooling in Missouri joins the podcast to share about how training has impacted how she runs her visits. This includes how to get the most out of training, how to do a really good call

If you're running estimates for new HVAC systems, this episode is for you. Josh from East Coast Heating and Air joins the podcast to discuss his path from installation technician to comfort consultant, and how your proce

In this episode of The Trusted Technician Podcast , Derek sits down with Carlos, Residential Sales Manager at Aqua Plumbing and Air in Florida. Carlos shares how he went from a lost young Marine to a high-performing HVAC

Joey from Horne Heating and Air Conditioning in North Carolina has worked through installing, running service and maintenance calls, and now has a full-time focus on what he enjoys most...selling HVAC systems. He believe

Julie from Anderson Heating & Cooling in North Carolina shares her experience from nearly two decades as a maintenance technician and why she loves running Maintenance Agreement calls. She strongly believes in building t

DJ from Geerts Plumbing & Heating in Iowa joins this episode to share about how he’s off to a great start after the first quarter of the year. He’s learned to ask some great questions and then let the customer think abou

Chad from HVAC Comfort in Michigan shares how fully committing to following a process as an HVAC technician has led to big improvements in his calls. Key Takeaways: Changing his mindset about the opportunities that exist

Austin from Universal Heating & Cooling in Tennessee joins to share how he enjoys helping his HVAC customers but makes sure to ask questions first before jumping into any type of education mode. Key takeaways: Make sure

Josiah from Daniell Heating & Air in Arkansas shares the huge lightbulb moment that changed everything for him when it comes to HVAC indoor air quality products and his customers. Key Takeaways: Learn how Josiah has an i

Franco from Cowboys Air Conditioning & Heating in San Antonio, Texas, is the #1 ranked technician in the SBE 2024 HVAC technician rankings. He shares how getting employed as a technician has changed his life and the tips

Gavin from Wally Falke's Heating & Air Conditioning in California joins to share how, over 4 years, he went from being completely brand new to HVAC to becoming a million-dollar revenue producer. He shares how he: Had goo

Ty from Patrick Riley in Arizona joins to share how he helps HVAC Technicians and plumbers find success through showing their customers how much they care. Key takeaways Time you spend with customers shows how much you c

John from George Brazil in Arizona shares how it is not about educating your customers. You should actually be letting your customers educate you. Key Takeaways Get to know every customer and how they want to be helped b

Bryan from George Brazil in Arizona joins to share how, if you don't 100% trust and buy into your process and fully believe in it, it won't ever get you the results you are wanting. Key Takeaways: He is going to do more

Thomas from McCoy's Heating & Air in Tennessee shares how he coaches HVAC technicians to become more aware of what they do that is both working and not working. He also shares tips for using riding-alongs as a great way

Austin from Harris Air Services in Texas shares how having meaningful goals is very important for an HVAC technician to stay consistent and on their process. Key takeaways: To build trust with a customer, you need to enj

Jason from Andersen Heating & Cooling in North Carolina joins and shares how his mental state and goals affect his motivation and performance as an HVAC technician. Key Takeaways: Every technician is motivated differentl
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The Trusted Technician is hosted by SBE - Service Business Evolution. The show is categorised under business and has published 69 episodes.
The Trusted Technician has published 69 episodes.
The Trusted Technician regularly covers business. It sits in the business category.
The Trusted Technician is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
The Trusted Technician hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of The Trusted Technician average 23 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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