business
Hosted by weWFM · business · EN
weWFM is on a mission to help people enjoy staying informed, with a wide variety of stories, that will explore the most important prerequisites for increasing customer happiness, employee retention, and cost-effectiveness is effective workforce management. In essence, it is to understand about assigning the right employees with the right skills to the right job at the right time, to meet demand.
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Contact path
Verified email
Booking probability
23%
Guest openness
Selective
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Signup to Generate a PitchweWFM is on a mission to help people enjoy staying informed, with a wide variety of stories, that will explore the most important prerequisites for increasing customer happiness, employee retention, and cost-effectiveness is effective workforce management.
Recent episodes include "Workforce Management in the age of AI" (9 April 2026, 38 minutes), "How a 3-Dimensional Approach Can Avoid Millions of Hidden Inefficiencies" (5 June 2025, 34 minutes), and "Maximising Workforce Management Impact: KPIs for Planning and Operational Effectiveness" (23 April 2025, 34 minutes).
weWFM Show publishes roughly monthly, with episodes averaging 37 minutes across 60 episodes.
Booking probability for weWFM Show is 23%, and the host is rated Selective on guests. weWFM Show requires a Pod Score of 80 or higher. weWFM Show's contact route on record: verified email.
The strongest fits for weWFM Show are Business & Management Consulting and Staffing & Recruiting. weWFM Show has a business audience.
weWFM Show is a business podcast with 60 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #4
In this episode of the weWFM Show, joinning us we have Donna Fluss and Andrea Matsuda to explore whether AI is making workforce management obsolete or more important than ever. We discuss how AI is reshaping...
<p>Ever wondered what happens when you take the precision of civil engineering and apply it to workforce management? That’s exactly what Alex James has done, and I had the pleasure of diving into his approach on the...
<p>In this episode, WFM Evangelist Chris Dealy (injixo) joins us to explore how the right KPIs can transform workforce planning and operational performance. From forecast accuracy to AHT and beyond, Chris shares expert...
<p>In this insightful episode of the WeWFM podcast, host Doug Casterton sits down with Brad Cleveland, founding partner of ICMI and author of "Contact Center Management on Fast Forward." They explore how workforce...
<p>Our guest for this episode is Philip Stubbs, partner at Atlantic Insight. Philip brings a unique blend of academic rigor and hands on know how, which he has honed over years of delivering major performance...
<p>In this episode, we will uncover the pivotal role of data integration in driving informed decision-making within Workforce Management (WFM).<br />Discuss the importance of seamless system integration, real-time data...
<p>In this episode, we sit down with Ted Lango, Senior Vice President at Intradiem and founder of WFM Labs, to explore the evolving landscape of workforce management.<br />Ted shares insights from his extensive...
In this episode of the weWFM Show, we welcome two experts in the field of workforce management: Mark Gill, a Solutions Sales Executive at NICE, and Doug Shaulis, a WFM Administrator at PayPal. Together, they will...
<p>In our latest episode, we step into the transformative power of community builders in CX and workforce management. Join us as we uncover how these unsung heroes drive customer experience innovation and enhance team...
<p>In this episode of the weWFM Show, we are joined by Wayne Mitchell from EE and Graeme Gabriel, a WFO Solution Consultant at NICE.<br>Wayne shares insights from EE's major transformation in workforce management...
Episode #11
<p>In this episode we speak with Dr. Mark Alpern and together we explore the "Power of Strategic Planning" in workforce management.<br>Join us as Dr. Alpern, co-founder of Cinareo, explores foundational principles of...
<p>In this episode, we welcome Nathan Stearns, Vice President, of WFO Product Strategy at NICE Systems.</p> <p>Join us as we dive into the heart of operational efficiency, we explore the evolution of contact centers...
Episode #9
<p>Step behind the curtain with Alec as he shares the unfiltered scoop on the WFM world's latest hits and misses.<br>From the echo of AI in every corner to the cloud's rising chart-toppers and the mixed reviews on...
<p>Join us for a compelling episode with a Workforce Management expert Irina Mateeva, Founder of RightWFM. Irina discusses her global journey in transforming WFM chaos into efficient, people-centric operations. She...
Episode #7
<p>Explore the transformative journey of a call center expert over three decades in this podcast with Mark Williams. The guest shares insights from starting as an agent to becoming a senior manager, emphasizing the...
<p>This podcast episode explores the dynamic world of workforce management with expert Chris Ward, who shares his personal story about getting into Workforce Management as a career.<br>Chris brings a wealth of...
Episode #5
<p>In this episode, we are set for an inspiring hour as we explore the extraordinary friendship journey within the Workforce Management (WFM) world.<br>In this episode, we sit down with James Quiggins, Business...
<p>In this episode, we chat with Resource and Capacity Planning expert David Preece, Principal Solution Consultant at QStory. </p> <p>David shares his career journey, insights into Intraday Automation at QStory, and its...
In this episode, we dive deep into the world of digital transformation and the importance of people-centric leadership with Jarrod McGrath Founder and CEO of Smart WFM. Discover how organizations can build their...
Episode #2
<p>Joining the podcast today, Ian Payne, join us on a journey into the art and science of Workforce Management (WFM). Gain insights into data analysis, vendor relationships, and creating a positive empowering work...
Recent guests on weWFM Show. Study who booked and why before you pitch.
founder, International Customer Management Institute
Head of Education and Enablement at Metric Sherpa, Duke Ellington School of the Performing Arts
Professor and Chair of the Department of Health, Kinesiology, and Recreation, Mark D. Williams Custom Homes / The Curious Builder Podcast
Chair of Bankruptcy and Restructuring Practice, Managing Shareholder of Delaware Office, Port Authority of New York and New Jersey
PitchCentric classifies weWFM Show under these industries. Guests from them are the closest fit, and each links to the best podcasts in that industry.
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