WFM Unfiltered | Workforce Management Podcast

Welcome to WFM Unfiltered Real conversations. Practical insights. Smarter workforce strategies. If you're responsible for workforce management, operations, or service delivery, and it feels like performance, planning, and people management are all happening under pressure — you're in the right place. WFM Unfiltered is the go-to podcast for operations leaders, contact center professionals, and senior executives who want fresh thinking and real-world solutions. Hosted by Irina Mateeva, a globally respected WFM consultant and transformation expert, each episode dives into the operational challenges leaders face and offers grounded, experience-driven insights that actually move the needle. Expect meaningful conversations with industry leaders, strategic perspectives on WFM technology, employee experience, and resource optimization, and stories from the field that will resonate whether you're leading a small team or scaling global operations. This is

WFM Unfiltered | Workforce Management Podcast is a business podcast hosted by Irina Hollatz, with 50 episodes on record and a Required Pod Score of 80.

Irina Hollatz hosts WFM Unfiltered | Workforce Management Podcast, a business show with 50 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #49

  Through The Lens of Vendors - Greg Reffner

  Aug 12, 202529 minS1

  <p>Message the show!</p><p>Greg Reffner joins Irina on WFM Unfiltered with a refreshingly blunt take on what really goes on behind the scenes of B2B vendor-client relationships. With years of experience navigating the high-stakes world of tech sales and customer success, Greg shares war stories that will make you rethink everything you thought you knew about vendor partnerships. If you've ever sat in a meeting nodding along while a vendor promises the moon, this episode will hit uncomfortably close to home - in the best way.</p><p>From the red flags customers ignore (until it’s...

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  Episode #48

  How to Lead Without Faking It: WFM, Coaching & Confidence - Danny Green

  Aug 5, 202534 minS1

  <p>Message the show!</p><p>What happens when you stop pretending and start leading? In this week's episode of WFM Unfiltered, Irina sits down with Danny Green—a former contact centre sales pro turned respected operations and leadership expert. His career didn’t start with a polished plan. It started in the trenches, facing real problems and learning from hard-won experience.</p><p>From sales floors to 24/7 global operations, Danny’s journey is packed with insights that challenge how we think about leadership, coaching, and personal growth. He shares the awkward truth about interview anxiety, the evolution of recruiting proces...

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  Episode #47

  WFM Career - The Sky is the Limit

  Jul 29, 202534 minS1

  <p>Message the show!</p><p>What if the secret to a thriving contact centre career wasn’t in your CV, but in your mindset? In this episode of WFM Unfiltered, Irina sits down with Nenad Lukikj, a self-made leader who went from humble beginnings to reshaping the way we think about workforce management, innovation, and personal growth. Nenad’s story isn’t your usual LinkedIn highlight reel—it’s full of real risks, unorthodox choices, and a relentless commitment to doing things differently.</p><p>From discovering the hidden potential of command centres to using wild interview techniques that flip hirin...

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  Episode #46

  Doing Outbound Right - Garry Gormley

  Jul 22, 202536 minS1

  <p>Message the show!</p><p>From flipping burgers to flipping the script on outbound sales - Garry Gormley’s journey is anything but average. In this episode of WFM Unfiltered, Irina sits down with the founder of FAB Solutions to dissect what makes outbound tick, why most organisations do it so badly, and what leadership really means in the contact centre trenches.</p><p>Garry doesn’t hold back. With experience spanning thousands of calls, teams, and metrics, he pulls the curtain back on the sales strategies that work - and the ones that quietly tank performance. You’ll hear h...

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  Episode #45

  Agent Mentorship into WFM - Aaron Wojtak

  Jul 15, 202532 minS1

  <p>Message the show!</p><p>Aaron Wojtak joins Irina on WFM Unfiltered for a brutally honest dive into what’s really happening at the intersection of real-time analytics, agent performance, and leadership in contact centres. With a background that spans frontline agent roles to strategic workforce planning, Aaron brings a grounded, no-nonsense perspective that cuts through the noise of corporate fluff</p><p>This episode challenges the traditional “command and control” culture still lurking in too many operations teams. From burnout to broken feedback loops, Aaron exposes the root causes of performance issues and advocates for a healthier, more collab...

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