Hosted by Irina Hollatz · EN · 50 episodes
Established thought leaders with verified media credentials.
Welcome to WFM Unfiltered Real conversations. Practical insights. Smarter workforce strategies. If you're responsible for workforce management, operations, or service delivery, and it feels like performance, planning, and people management are all happening under pressure — you're in the right place. WFM Unfiltered is the go-to podcast for operations leaders, contact center professionals, and senior executives who want fresh thinking and real-world solutions. Hosted by Irina Mateeva, a globally respected WFM consultant and transformation expert, each episode dives into the operational challenges leaders face and offers grounded, experience-driven insights that actually move the needle. Expect meaningful conversations with industry leaders, strategic perspectives on WFM technology, employee experience, and resource optimization, and stories from the field that will resonate whether you're leading a small team or scaling global operations. This is
Irina Hollatz hosts WFM Unfiltered | Workforce Management Podcast, a business show with 50 episodes published.
Message the show! Greg Reffner joins Irina on WFM Unfiltered with a refreshingly blunt take on what really goes on behind the scenes of B2B vendor-client relationships. With years of experience navigating the high-stakes
Message the show! What happens when you stop pretending and start leading? In this week's episode of WFM Unfiltered, Irina sits down with Danny Green—a former contact centre sales pro turned respected operations and lead
Message the show! What if the secret to a thriving contact centre career wasn’t in your CV, but in your mindset? In this episode of WFM Unfiltered, Irina sits down with Nenad Lukikj, a self-made leader who went from humb
Message the show! From flipping burgers to flipping the script on outbound sales - Garry Gormley’s journey is anything but average. In this episode of WFM Unfiltered, Irina sits down with the founder of FAB Solutions to
Message the show! Aaron Wojtak joins Irina on WFM Unfiltered for a brutally honest dive into what’s really happening at the intersection of real-time analytics, agent performance, and leadership in contact centres. With
Message the show! WFM is dead. At least, that's what Jimmy Hosang thinks - well, the tools, anyway. In this explosive conversation, Jimmy joins Irina on WFM Unfiltered to challenge everything we think we know about workf
Message the show! Why do WFM teams constantly feel like they’re missing the mark—even when the numbers add up? In this episode of WFM Unfiltered, Irina sits down with Zakaria Berrada, the Head of WFM for Global Strategic
Message the show! What happens when you strip the buzzwords out of CX and just focus on the people? In this episode of WFM Unfiltered, Irina sits down with Charlie Adams — customer experience director, author of It’s Jus
Message the show! This episode of WFM Unfiltered goes deep into the heart of every planner’s frustration — why no one listens to the WFM team. And to help us unpack that truth, Irina is joined by Jason Bartram, a global
Message the show! Transformation. Everyone talks about it, but very few get it right. In this episode of WFM Unfiltered, Irina sits down with Gregorio Uglioni - also known as the CX Goalkeeper - to dismantle the corporat
Message the show! Where does Workforce Management actually belong inside a company? If you've ever felt like WFM is misunderstood, underused, or straight-up misplaced within your organization, you're not alone. In this e
Message the show! om both sides of the table — as someone who’s hired for WFM roles and as someone who’s had to fight for credibility without formal credentials. He and Irina debate whether certificates really prove capa
Message the show! We don’t usually do reruns… but this one? It earned it. WFM Unfiltered is proud to bring back one of our most popular episodes — with a sharper look and better sound — because Adriana Olteanu dropped in
Message the show! Is your product manager helping—or holding you hostage? This week on WFM Unfiltered, Irina brings on Rich O’Farrell, a seasoned contact centre insider turned Product Director, to finally answer the burn
Message the show! Implementations suck. You know it. We know it. Adam Saad really knows it. And he’s not here to sugar-coat a damn thing. In this episode of WFM Unfiltered, Irina teams up with Adam—Founder of Tech Stack
Message the show! Is your BPO partner a strategic asset—or an operational liability? In this explosive episode of WFM Unfiltered, Irina pulls no punches and brings in transformation heavyweight Dan Piper to dissect the r
Message the show! What does the law say about AI? And more importantly, what should we be asking? In this episode of WFM Unfiltered, Irina sits down with John Walter — lawyer, tech innovator, and founder of ProxyLink — t
Message the show! The battle between remote work, hybrid models, and full office life rages on—and we’re diving straight into the fire. In this episode of WFM Unfiltered , Adrian Hawes joins Irina to dissect the realitie
Message the show! Team leaders and WFM professionals—why does it always feel like you're speaking different languages? In this episode of WFM Unfiltered, we’re tackling the age-old battle between workforce management and
Message the show! What does the future of WFM look like, and why is it still misunderstood at the executive level? Jim Simmons, a leader in workforce management and operational strategy, joins the show to unpack the bigg
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WFM Unfiltered | Workforce Management Podcast is hosted by Irina Hollatz. The show is categorised under business (management) and has published 50 episodes.
WFM Unfiltered | Workforce Management Podcast has published 50 episodes.
WFM Unfiltered | Workforce Management Podcast regularly covers business, management, careers. It sits in the business category, with a management focus.
WFM Unfiltered | Workforce Management Podcast is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
WFM Unfiltered | Workforce Management Podcast hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of WFM Unfiltered | Workforce Management Podcast average 37 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates WFM Unfiltered | Workforce Management Podcast's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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