Hosted by CS In Focus · 🇺🇸 us · EN-CA · 33 episodes
Established thought leaders with verified media credentials.
Driving Success Across GTM with Customer-Centric Collaboration.We're opening the dialogue across the entire go-to-market (GTM) strategy to ensure that Customer Success is at the heart of everything we do. This podcast is dedicated to empowering Customer Success (CS) professionals by fostering a vibrant community that goes beyond the basics.
CS In Focus hosts Spotlight by CS in Focus, a business show with 33 episodes published.
Your GTM strategy may be bleeding revenue—and you don’t even know it. In this Spotlight episode, host Emma Lo sits down with Sandy Yu, Founder of Revenue Retention Advisors, to unpack how post-sales teams can stop revenu
What if your health score is lying to you? In this episode of Spotlight by CS in Focus, we sit down with Vinova Deniz, Head of Customer Success at Wiza, to unpack what it really means to be proactive in CS: from spotting
In this episode, host Emma Lo speaks with Chad Horenfeldt, VP of Customer Success at Siena AI and author of The Strategic Customer Success Manager. Chad breaks down what it really means to be strategic in CS—and how to s
Join Emma Lo in the latest episode with Greg Boyd about leading an intentional life and career. Greg shares his personal journey through tragedy, the birth of his new company Vienna Waits, and the mission to help a milli
Thinking of pivoting into Customer Success in 2025? This episode is your blueprint. Gözde Görce, Team Lead of Scaled CS at Apollo.io and founder of The Success Path, joins us to unpack everything from mapping your transf
In this episode of Spotlight LinkedIn Live, Emma Lo sits down with Paul Abdool and Franz-Josef Schrepf, two powerhouse partnership leaders, to uncover what truly drives successful partner ecosystems in B2B SaaS. 🎯 What
In this episode of Spotlight, host Elizabeth Italiano welcomes Julie Persofsky, Founder of Achieve Exponential Growth, to explore strategies for scaling Customer Success and driving revenue growth. With over 20 years of
In this episode, host Emma Lo sits down with Dillon Young, founder of Lifetime Value Media and Customer Value Labs, to dive into the trends shaping CS today. Dillon shares insights on: The rise of AI and Digital CS Navig
In this episode, host Emma Lo chats with Holly Goodliffe, a Digital Customer Success expert who’s built Digital CS functions at Adobe and other top SaaS companies. Holly breaks down the essentials of launching a successf
In this insightful episode, host Elizabeth Italiano sits down with Lukas Alexander, VP of Customer Success at ChurnZero, to explore the best practices and strategies for building and executing a successful digital custom
In this episode, host Emma Lo chats with Kristine Kukich, the Training Shepherd, and Shannon Howard, Director of Content and Customer Marketing at Intellum. They explore the crucial role of customer education and marketi
In this episode of "Spotlight by CS In Focus," host Emma and co-host Elizabeth Italiano from What Not To Do engage in a thought-provoking conversation with Peter Armaly, author of Mastering Customer Success. Peter, a sea
Join us on the "Spotlight: CS in Focus" podcast, where Star Hofer, COO of AKA Media and a seasoned leader in the tech startup sector, shares her profound insights on building effective customer success teams and professi
Dive into our latest "CS in Focus" episode where we sit down with Ryan Lazar, a seasoned leader who's steering the helm at Qualtrics Canada. Ryan brings a unique blend of engineering prowess and sales acumen, driving unp
Dive into our conversation with Katie Clark, Manager of Implementation at Pocket Health, hosted by Emma. Katie’s journey from improv theater to customer success shines a light on adaptability, clear communication, and th
In this podcast episode, Saher Ghattas, SVP North American Sales Leader of DataStealth, shares his journey and insights on go-to-market (GTM) alignments. He discusses the challenges and different frameworks for GTM align
Tyler Lessard discussed the importance of authenticity in marketing and the role of customer stories. He emphasized the need for individuals to create and share videos, and how AI can enhance authenticity and scale human
Join us in uncovering the innovative strategies behind CS Toolkit, a game-changing tool in the customer success landscape, as shared by its founders, Stephen Smith and Brendan McDonald. Dive into our podcast for a deep d
In this conversation, Derek Vollebregt, VP of Customer Success at iLobby, shares his background and journey into customer success. Takeaways Create meaningful moments that matter in customer relationships. Ensure data in
Explore pivotal Customer Success strategies with industry expert Lindsay Lane in our enlightening podcast. Lindsay shares her blueprint for curating exceptional customer journeys and driving business growth. Key Insights
Chad Horenfeldt
VP of Customer Success · Siena AI
1 appearance on this show
Greg Boyd
St. Paul Min
1 appearance on this show
Shannon Howard
Senior Director of Customer & Content Marketing · Intellum
1 appearance on this show
Katie Clark
Senior Director of Marketing · The Breastfeeding Mama
1 appearance on this show
Tyler Lessard
VP Marketing and Chief Video Strategist · Technology Advice
1 appearance on this show
Stephen Smith
pioneer in electrocardiography and myocardial infarction diagnosis · Queensland Police Crime Prevention Unit
1 appearance on this show
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Spotlight by CS in Focus is hosted by CS In Focus. The show is categorised under business (management) and has published 33 episodes.
Spotlight by CS in Focus has published 33 episodes.
Spotlight by CS in Focus regularly covers business, management. It sits in the business category, with a management focus.
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Episodes of Spotlight by CS in Focus average 36 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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