Hosted by Mark Slatin · EN · 168 episodes
Established thought leaders with verified media credentials.
The Delighted Customers Podcast is about trust. Hosted by Mark Slatin, the show helps CX leaders become trusted guides—earning executive confidence, influencing decisions, and leading change that sticks. Episodes focus on turning insight into credibility, building CX roadmaps leaders support, and navigating the realities of organizational influence for experienced CX professionals.
Mark Slatin hosts The Delighted Customers Podcast with Mark Slatin, a business show with 168 episodes published.
What if the real goal of customer experience isn't delivering better experiences at all? In this episode of The Trusted Guide Podcast, Mark Slatin sits down with Joe Pine, co-author of The Experience Economy and one of t
After more than 160 episodes of The Delighted Customers Podcast, this episode marks an intentional shift.Over the past decade, I’ve had the privilege of learning from leading thinkers, practitioners, and authors in custo
What if just 40 seconds of genuine compassion could tangibly lower a cancer patient's anxiety—and what if this "wonder drug" holds the key not just for healthcare, but for every leader who wants to create more fulfilling
Is it really possible to build trust with customers in a business landscape overflowing with misinformation and emotional volatility? That burning question is at the heart of my conversation with Michael Forsberg, Direct
What if the financial metrics you rely on to measure your company's success are actually steering you away from long-term customer loyalty and sustainable growth? In our latest episode of the Delighted Customers podcast,
Are you unknowingly sabotaging your own well-being at work—and at home—by trying to fix everyone else's problems? So many of us find purpose and validation in helping, supporting, and "solving" for others. But what happe
Is it possible to deliver life-changing news—with compassion—without sacrificing precious time or the physician's own well-being? It's a burning question for healthcare professionals everywhere, and the impact of getting
What happens to innovation, team dynamics, and trust in organizations when a significant portion of employees are emotionally fragile, risk-averse, and struggle with interpersonal interactions? In this episode of the Del
What's stopping CX leaders from turning mountains of customer data into executive-ready stories that prompt real change? In this episode, we dig deep into one of the most urgent—and often overlooked—challenges for custom
What happens when a profession built on human insight faces a tidal wave of change—from evolving business demands to the rise of AI? How do CX leaders stay relevant and drive meaningful results in this new landscape? Thi
What drives customers to cling fiercely to a brand, even when it means paying more or overlooking problems others wouldn't forgive? Is our political identity quietly fueling a new kind of "super loyalty" that's transform
What happens when your company's reputation—and your customers' trust—hangs by a thread? Are you ready for a moment when a crisis isn't just possible, but inevitable? In this episode, I dive deep into one of the most cri
What if the real secret to customer loyalty and transformation isn't just about great ideas, but about how you build consensus within your organization—before you make a single move? Too often, even the smartest strategi
What if the real secret to exceptional leadership isn't control, charisma, or even performance—but generosity? Could the "soft stuff" like listening, empathy, and vulnerability truly drive the hardest results in business
Is AI-powered personalized pricing the next frontier—or the next fiasco—for customer loyalty and corporate reputation? That's the burning question I dive into with my guest, Dr. Peter Fader, on this episode of the Deligh
What really makes customer service stick—not just as a business function, but as a transformative and human-centered experience—even in an era dominated by AI and automation? That's the burning question I dig into with m
Is your business rushing into AI without really understanding how it fits into your strategy—or worse, letting "FOMO" drive your next big tech investment? On this episode of the Delighted Customers podcast, I challenge l
What makes change so difficult—even for organizations that know change is inevitable and even necessary for growth? If we all agree that staying in our comfort zones holds us back, why do we continue to resist change—and
Is your organization fully realizing the value of your contact center, or is it being limited by a narrow focus on efficiency and cost control? In this episode of the Delighted Customers podcast, I sit down with renowned
What if the secret to building a truly loyal gym membership—or any recurring customer base—starts the moment someone tries to leave? That question struck me while talking with Blair McHaney, a trailblazing fitness indust
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The Delighted Customers Podcast with Mark Slatin is hosted by Mark Slatin. The show is categorised under business (management) and has published 168 episodes.
The Delighted Customers Podcast with Mark Slatin has published 168 episodes.
The Delighted Customers Podcast with Mark Slatin regularly covers business, management. It sits in the business category, with a management focus.
The Delighted Customers Podcast with Mark Slatin is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
The Delighted Customers Podcast with Mark Slatin hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of The Delighted Customers Podcast with Mark Slatin average 30 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates The Delighted Customers Podcast with Mark Slatin's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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