Oct 15, 202637 minS3
Six years ago the industry went home in two weeks. Most contact centers kept the org chart and lost the floor: the supervisor who spots a bad call, the two-minute coaching fix, the new hire learning next to someone...
About this Podcast:
We didn't study contact centers. We ran them.CX Gurus goes inside the enterprise contact center with the operators who've lived it — from 500-seat teams to 10,000+ global BPOs. Each week, host Darren Prine and guests break down what's actually working in CX and AI, and what's just noise.Expect straight talk on AI agents, QA, WFM, vendor selection, and the messy reality of transformation. No consultants who've never taken a call. No hype. Just the practitioner's view from the floor.Built by Cloud Tech Gurus.
Pitch Analysis
Required Pod Score for this podcast. PitchCentric checks your profile against host openness, topical fit, and audience signals before you generate a pitch.
Contact path
Verified email
Booking probability
32%
Guest openness
Selective
80/100
Required Score
Sign up to generate a grounded pitch for CX Gurus.
Signup to Generate a PitchQuestions about CX Gurus
What is CX Gurus about?
We didn't study contact centers. We ran them.CX Gurus goes inside the enterprise contact center with the operators who've lived it, from 500-seat teams to 10,000+ global BPOs. Each week, host Darren Prine and guests break down what's actually working in CX and AI, and what's just noise.
What has CX Gurus covered recently?
Recent episodes include "Rebuilding the Floor: What Remote Contact Centers Are Still Missing" (15 October 2026, 37 minutes), "The Longest Wait: What Kidney Failure Taught Me About Customer Effort" (20 August 2026, 34 minutes), and "Remote Work, Leadership, and the Future of Contact Centers | John Coulter" (20 August 2026, 55 minutes).
How often does CX Gurus publish?
CX Gurus publishes roughly monthly, with episodes averaging 45 minutes across 47 episodes.
How hard is it to get booked on CX Gurus?
Booking probability for CX Gurus is 32%, and the host is rated Selective on guests. CX Gurus requires a Pod Score of 80 or higher. CX Gurus's contact route on record: verified email.
Who should pitch CX Gurus?
The strongest fits for CX Gurus are Call Centers & Business Support. CX Gurus has a business audience.
About the host
CX Gurus is a business podcast with 47 episodes published.
Verified host email: ████████@████.comSign in to unlock →
Recent episodes
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Aug 20, 202634 minS3Wes Dudey spent his career designing customer journeys. Then a massive heart attack — six cardiac arrests, 55 shocks, a 1% survival odds — followed by kidney failure, put him inside a journey he didn't design. In this...
- Aug 20, 202655 minS2
In this episode of Contact Center Journeys, Fred Stacey sits down with John Coulter, SVP of Sales at Five Star Call Centers, to talk about developing future leaders in today's remote world — and how mentorship...
- Aug 20, 20261h 20mS2
Is customer service just a stepping stone, or can it be a meaningful, long-term career? In this episode, Fred Stacey sits down with Nate Brown, Head of Education & Enablement at Metric Sherpa and co-founder of CX...
- Aug 20, 20261h 14mS2
He walked into a random job fair with no plan, and walked out with a career that took him from answering phones to running contact centers across the globe, without a college degree. In this episode of Contact Center...
View More
Aug 20, 20261 hourS2Is AI transforming the contact center, or is the industry focused on the wrong things? In this full episode of the Contact Center Journeys Podcast, Fred Stacey sits down with Bill Staikos, CEO & Managing Partner at Be...
Jul 16, 202644 minEvery contact center leader makes the same bad bet every morning: overstaff and burn labor, or understaff and burn your CX. The traditional 8-hour shift was built for a world that no longer exists. In this episode, host...
Jun 18, 202658 minEvery contact center has an AI graveyard. Failed chatbots. Pilots that never scaled. The root cause is almost never the technology — it's a lack of AI readiness, unclear use cases, and AI that was built to respond...
May 21, 202646 minS0<p>The BPO industry is splitting in two — commodity providers heading toward irrelevance, and transformation partners capturing all the growth.</p> <p>In this episode, Darren Prine sits down with Siddharth Victor, SVP &...
Apr 23, 202636 minS0<p>Most healthcare contact centers have tried chatbots and been burned. But what's possible today with AI agents is dramatically different.</p> <p>In this episode, Darren Prine sits down with Rebecca Clyde, Co-Founder...
Mar 26, 202634 minS0<p>Jim Murphy didn't start out building contact centers. He started with a pager business out of a college apartment in the San Fernando Valley. Then the 1994 Northridge earthquake flooded his inventory, FEMA sent a...
Mar 24, 20261h 4mS0<p>Most organizations buy AI and call it a day. But that's exactly where the real work begins.</p> <p>Darren Prine sits down with Wayne Butterfield, Founder of STX-AI, to unpack why so many AI initiatives fail — not...
Dec 18, 202547 minS0<p>Guest: Adam Fenwick, SVP Global Alliances, Boost.ai</p><p>Topic: Conversational AI in contact centers</p><p>Focus: Strategy, design, regulation, and scale</p><p>Audience: CX leaders, contact center executives, IT and...
Dec 4, 202535 minS0<p>Guest: Tyler Dixon, SVP of Sales at LivePro<br />Host: Darren Prine — The Contact Center Gurus Podcast</p><p>Connect with us:<br />Website: https://cloudtechgurus.com/<br />YouTube: The Contact Center Gurus...
Nov 6, 202531 minS0<p>This episode dives deep into the balance between automation and human connection in modern customer support.</p><p>Dan O’Connell, CEO of Front, joins Darren Prine to unpack how Front powers over 9,000 businesses to...
Oct 9, 202526 minS0<p>Can analytics turn your contact center from a cost center into a driver of revenue and loyalty?</p><p>In this conversation, Darren Prine and Jim Iyoob explore the new era of QA, one that’s powered by AI, data, and...
Episode #25
AI, Humans & the Future of CX 🚀
Oct 3, 202539 minS0<p>What happens when AI meets the human side of customer experience?</p><p>In this episode, we discuss:</p><p>How to break down silos across voice, email, chat, and social</p><p>Where AI is making the biggest impact...
Sep 12, 202542 minS0<p>Host: Darren Prine<br />Guests: Brad Garner & Aaron Symbolik (Krista)</p><p>What can AI really do for enterprises right now? Spoiler: it’s far more than chatbots and hype. In this episode, we dive into real-world...
Aug 28, 202528 minS0<p>Guest:<br />Martin Hobratschk, CEO of Cognita Knowledge Management</p><p>Host:<br />Darren Prine, Cloud Tech Gurus</p><p>Episode Overview<br />Knowledge management is often overlooked — or worse, misunderstood. Many...
Aug 14, 202537 minS0<p>Welcome & Background – Jeofrey’s journey and why Gen Z is the focus of his new book.</p><p>Why Gen Z is Changing Everything – habits, buying power, and expectations.</p><p>The Importance of Trust and Peer Reviews –...
Recent guests
Recent guests on CX Gurus. Study who booked and why before you pitch.
N
Nate Brown
Head of Education and Enablement at Metric Sherpa, Paranormal Underground Radio
B
Bill Staikos
Senior Vice President of Industry Solutions, Be Customer Led
R
Rebecca Clyde
Co-Founder and CEO, Botco.ai
J
Jim Murphy
Director of Clark University’s Graduate School of Geography, Butte Parks and Trails Foundation
Best industries to pitch CX Gurus for
PitchCentric classifies CX Gurus under these industries. Guests from them are the closest fit, and each links to the best podcasts in that industry.
Similar Podcasts
Shows with the most semantically similar episode content. Pitch one, pitch all; producers cluster.
Contact Center Show
27~~392 listeners91% similar
Service Council inService™ Podcast Series
29~~413 listeners90% similar
Call Center Confidential
23~~328 listeners90% similar
Contact Center Perspectives🎙️
26~~371 listeners89% similar
Always On CX:EX
20~~292 listeners89% similar
Advice from a Call Center Geek!
34~~479 listeners89% similar
Podcasts like CX Gurus
Is this podcast yours and you'd like to remove or correct details? Request removal or email privacy@pitchcentric.com.
Questions about the free trial? See the pricing FAQ