Bringing fresh ideas to the contact center industry, Call Center Confidential offers a uniquely insightful exploration of agent customer-service training and performance management, packed with the industry's most cutting-edge ideas and perspectives. If you are passionate about this subject, this is the podcast for you!
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Contact path
Public web form
Booking probability
30%
Guest openness
Selective
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Signup to Generate a PitchBringing fresh ideas to the contact center industry, Call Center Confidential offers a uniquely insightful exploration of agent customer-service training and performance management, packed with the industry's most cutting-edge ideas and perspectives. If you are passionate about this subject, this is the podcast for you!
Call Center Confidential is hosted by Trey_Briggs. The show has published 43 episodes to date.
Recent episodes include "BCI Training vs. AI Automated Scoring, Including Fees and ROI" (4 June 2026, 21 minutes), "Q and A Pt. 14 - Mediocre Agents, Managing Tone, and Sentiment Analysis" (7 May 2026, 19 minutes), and "Q and A Pt. 13 - First Call Resolution, Sentiment Scoring, and Agent Morale" (10 April 2026, 18 minutes).
Call Center Confidential publishes roughly monthly, with episodes averaging 19 minutes across 43 episodes.
Booking probability for Call Center Confidential is 30%, and the host is rated Selective on guests. Call Center Confidential requires a Pod Score of 80 or higher. Call Center Confidential's contact route on record: public web form.
The strongest fits for Call Center Confidential are Call Centers & Business Support. Call Center Confidential has a business audience.
Trey_Briggs hosts Call Center Confidential, a business podcast with 43 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Call Center Confidential
<p>In this highly informative episode, top industry trainer and Quality Assurance expert Trey Briggs breaks down the stark differences between the BCI training program and AI automated scoring. Trey offers...
Call Center Confidential
<p>In this episode, top industry trainer and Quality Assurance expert Trey Briggs answers listeners' questions regarding how to make mediocre agents great, managing tone issues, and sentiment scoring. Trey offers...
Call Center Confidential
<p>In this episode, top industry trainer and Quality Assurance expert Trey Briggs answers listeners' questions regarding first-call resolution, sentiment scoring, agent morale, and scoring challenges. Trey offers...
Call Center Confidential
<p>In this thought-provoking episode, top industry trainer and Quality Assurance expert Trey Briggs discusses how to apply the world-famous Six Sigma management methodology to QA training and scoring to achieve...
Call Center Confidential
<p>In this thought-provoking episode, top industry trainer and QA expert Trey Briggs breaks down First Principles Thinking, a powerful problem-solving method, and how it can revolutionize quality assurance scoring and...
Call Center Confidential
<p>In this thought-provoking episode, top industry trainer and QA expert Trey Briggs breaks down how scoring without training is a recipe for failure, and how training, not scoring, is the only road to success. Trey...
Call Center Confidential
<p>In this super-informative episode, top industry trainer and thought leader, Trey Briggs, breaks down how digitally automated QA was developed, how it works, and how companies routinely tell call center executives it...
Call Center Confidential
<p>In this super-informative episode, top industry trainer and thought leader, Trey Briggs, discusses accountability, training versus scoring, and how to make underperforming agents excellent! Trey offers...
Call Center Confidential
<p>In this frank discussion episode, top industry trainer and thought leader Trey Briggs continues to expose the tech industry's deceptive marketing practices aimed directly at call center executives. Trey offers...
Call Center Confidential
<p>In this frank discussion episode, top industry trainer and thought leader Trey Briggs discusses an article by an AI strategist that exposes the tech industry's questionable marketing practices aimed at the call...
Call Center Confidential
<p>In this enlightening episode, top industry trainer and thought leader Trey Briggs explores how scoring every call is not the answer to QA success. Trey offers industry-leading solutions based on a unique level of...
Call Center Confidential
<p>In this episode, top call center industry trainer and thought leader Trey Briggs discusses how to make mediocre agents great through a process focused on fixing the mistakes in their word choice and phone manners...
Call Center Confidential
<p>In this future-looking episode, top call center industry trainer and thought leader Trey Briggs discusses an extensive study that concluded that the move to AI-automated digital channels has stopped for two...
Call Center Confidential
<p>In this thought-provoking episode, top industry trainer and thought leader Trey Briggs discusses a pundit's recent call for a current training model refresh for the call center industry, what that would look like...
Call Center Confidential
<p>In this episode, Trey Briggs discusses the call center industry's denial dynamic regarding the existence of poor-performing agents and how it is holding the industry back from progress. Check it out!</p>
Call Center Confidential
<p>In this awesome episode, leading call center trainer Trey Briggs discusses the importance of managing protocols with QA, the essential training aspect of keeping call center agents happy, and ideas regarding...
Call Center Confidential
<p>In this thought-provoking episode, top call industry agent trainer Trey Briggs discusses how a need for continuous coaching is a symptom of a problem and certainly not a solution to one. Trey offers industry-leading...
Call Center Confidential
<p>In this episode of excellent listener questions, Trey Briggs discusses how to help agents who struggle with empathy and being nice, how to allow agents to improvise and sound real, and how to hold agents accountable...
Call Center Confidential
<p>In this super awesome episode, Trey Briggs answers listeners' questions, exploring various aspects of training, performance management, and expectations. Check it out, yall!</p>
Call Center Confidential
<p>In this episode chock full of training expertise, Trey Briggs breaks down a formula combining word choice, phone manners, and accountability to guarantee that every agent delivers exceptional service in every call...
PitchCentric classifies Call Center Confidential under these industries. Guests from them are the closest fit, and each links to the best podcasts in that industry.
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