Hosted by wow24-7.io · 🇺🇸 US · EN · 71 episodes
Established thought leaders with verified media credentials.
The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.
wow24-7.io hosts Contact Center Perspectives🎙️, a business show with 71 episodes published.
In this episode, Dan Smitley shares practical insights on how WFM leaders can better balance business goals, customer expectations, and employee needs. We also discuss collaboration, leadership, and where AI is taking Wo
In this episode of Contact Center Perspectives, host Tracy Weinger speaks with Florian Raschbichler from HiveMQ about how AI agents are transforming customer success. Florian shares how AI is being applied across the ent
Jackob Alaluf, VP of Customer Experience at Bridgewise, explains why CX is the ultimate business differentiator. Drawing on 35 years across B2B and B2C, he shares how people, satisfaction, and retention drive long-term s
Mark McKercher, VP of Global Customer Support at Sovos, explains why most AI efforts fail before they begin. He reveals how unrealistic expectations and weak foundations derail success. He shows how AI can turn support i
Simas Tamosaitis, Director of Customer Service at Mastermind.com, outlines a mission-driven CX framework that shifts teams from transactional to transformative. He explains how mindset, mission, and clear KPIs create con
Tracey Djordjevic, Director of Customer Service at Clarion Medical Technologies, explains why embracing constant change defines effective service leadership. She connects personal mindset with team stability through tran
Marcia Daniel, Chief Client Officer at Ferrilli, explains why reliable data is the backbone of customer experience and growth. She connects NPS, CSAT, and help desk insights to business outcomes leaders can trust. Marcia
Brie Clements, Senior Director of Customer Service and Support at For The Record, details a practical shift from reactive fixes to proactive services. She maps roles, builds a skills matrix, and stabilizes operations. Br
Amber Scott, VP of Customer Experience at Serta Simmons Bedding, explains why basic empathy is now table stakes. She shares how clear expectations and promise-keeping create trust. Amber connects hospitality with measura
Daniela Linero Gamez, Chief Customer Officer at Ontop, shares how to bridge the empathy gap by moving beyond surface requests to real needs. She explains the price value paradox, the hospitality mindset, and the power of
Silke Robeller, Director of Global Customer Care at Rainforest Alliance, explains why customer service is a company’s business card. She demonstrates how a 95 percent satisfaction rate indicates a significant impact on g
Jaakko Jutila, Vice President of Customer Support at Basware, explains how support teams escape the cost-center trap. He details how CSAT improvements are linked to retention, providing a defensible business case. He out
Mazen Moustafa, Director of Customer Service at Reliance Health, Egypt, shares two decades of cross-market customer operations and customer experience leadership. He introduces Then AI Happens, outlining practical AI use
Karen Lam, Director of Customer Support at Top Hat, outlines a context-driven leadership style grounded in storytelling. She traces her path from retail to EdTech, culminating in managing support and shaping customer dia
Kimberly Agin, Head of Business Performance and Enablement, Voice & Chat Automation/Contact Center at KeyBank, traces a career across financial services and explains why the contact center is a live window into client ne
Cynthia Patterson, Vice President of North American Customer Support at Antech Diagnostics, outlines a new customer support model that blends empathy with business metrics. She explains how aligning value propositions wi
Katalin Fritz, Chief Customer & People Officer at Marley Spoon, reveals how pairing rock-solid reliability with well-timed surprises secures weekly reorders. She shares why proactive outbound calls transform contact cent
Mark Bernardo, VP of Customer Success at IP Fabric, unpacks the Champion Growth Model from naming outcomes and navigating with empathy to building trust through consistency and showing up in emotionally charged moments.
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Contact Center Perspectives🎙️ is hosted by wow24-7.io. The show is categorised under business (management) and has published 71 episodes.
Contact Center Perspectives🎙️ has published 71 episodes.
Contact Center Perspectives🎙️ regularly covers business, management, entrepreneurship. It sits in the business category, with a management focus.
Contact Center Perspectives🎙️ is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
Contact Center Perspectives🎙️ hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Contact Center Perspectives🎙️ average 27 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates Contact Center Perspectives🎙️'s guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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