Hosted by Unknown Host · 🇺🇸 US · EN · 13 episodes
Established thought leaders with verified media credentials.
Tired of the corporate hype and endless buzzwords? Welcome to the real world of Customer Success.The Anti-CSM Playbook, narrated by some of the most influential CSMs, is your tactical, no-BS guide for survival on the SaaS front lines. It rips up the conventional rule book, delivering candid, battle-tested truth on securing renewals and maintaining your sanity.Stop pretending everything is strategic! Embrace your true role as a hybrid firefighter. Build your professional brand on reliability and candor, not showmanship.Don't miss out on this essential listening for every CS professional.
Unknown Host hosts The Anti-CSM Playbook, a business show with 13 episodes published.
Elise assembles CS arsenal 🧰 – trust scripts, resilience hacks, docs, proactivity, micro-wins for mastery! Finale mindset flips, community growth, reflection conquer chaos empathetically! *Intro music AI-generated via m
Carlos builds calendar fortresses 🏰 – against always-on soul-devourers via visible hours, nos, peer nets! Self-care rituals, automation, early spotting fuel peak CS delivery! *Intro music AI-generated via minimax.io. Ba
Bayron bridges feature voids 🌉 – reframing hopes via empathy, joint roadmaps, tactical reassurances! Turn "Missing unicorn?" into "Maximize now collaboratively" – diplomacy for unbreakable momentum bonds! *Intro music A
Kamal wields docs as armor 📚 – vs. sales-product-support misfires breeding handoff hell! Living playbooks, client summaries, tool discipline create evidence trails for smooth escalations and friction cuts. Strategize tr
Cristina upgrades fake check-ins 📈 – to deep mapping preventing fires via blueprints, timed outreach, cross-team syncs! Metrics refine, automation aids personalized value – slash churn, boost retention with purposeful p
Andrew masters "no" ninja skills 🥷 – scripts blending empathy, alternatives, and policy pivots for impossible demands! Yes risks burnout, blunt no kills rapport – time graceful shutdowns ("Urgency noted, beta pilot viab
Inés unmasks QBR high-wires 🎪 – PowerPoint acrobatics with metric polish, spotlight wins, and roadmap smoke! Hide dips, dazzle execs, dodge price gripes via rehearsal rituals and pivots ("Current features drive ROI!").
Vishal tackles CS emotional grind 🧠 – hidden toll of fake smiles absorbing fury amid internal insanity! Late vents, crisis calm, invisible sweat draining reserves – Vishal fortifies with boundaries ("Tomorrow priority!"
Pau conquers Support-CS blame vortex ⚔️ – scripting escapes from outage finger-pointing and ticket volleys! Client fury hits, Support shrugs "Not us" – you're crossfire diplomat. Pau's gold: empathetic escalations ("Owni
Sam debunks roadmap fantasies 🎭 – slippery "performance art" not contracts, with Bigfoot features haunting renewals! Clients chase Q4 slides while engineering vanishes, demanding you spin stability in high-stakes theate
Ewa exposes sales handoff nightmares 😱 – unicorn contracts crashing into ghost features and onboarding disasters! Clients demand "VIP integrations" post-deal, leaving you refereeing hype vs. rubble with Sales blame inco
Antonio shatters the "trusted advisor" illusion ⚠️ – that hype making CSMs chaos magnets absorbing bugs, billing woes, and CEO meltdowns! Sales paints you as strategic guru, but reality? Therapist by Monday, firefighter
Welcome to The Anti-CSM Playbook 🎧—your no-BS field manual for Customer Success survival. Inés launches Season 1, exposing the post-sale trenches where glossy sales decks meet reality: broken promises, chaotic handoffs
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The Anti-CSM Playbook is hosted by Unknown Host. The show is categorised under business and has published 13 episodes.
The Anti-CSM Playbook has published 13 episodes.
The Anti-CSM Playbook regularly covers business. It sits in the business category.
The Anti-CSM Playbook is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
The Anti-CSM Playbook hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of The Anti-CSM Playbook average 6 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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