Hosted by CustomerGauge · 🇺🇸 US · EN · 100 episodes
Established thought leaders with verified media credentials.
Join the host of the Account Experience Podcast, Adam Dorrell, CEO & Co-Founder of CustomerGauge, as he explores how some of the world’s top brands in Consumer Packaged Goods (CPG) are listening to B2B channel feedback in real-time using Net Promoter Score and arming their front-line sales teams to grow revenue and market share.
CustomerGauge hosts The Account Experience Podcast, a business show with 100 episodes published.
In this episode of The Account Experience Podcast, Adam Dorrell sits down with Lou Shipley — former three-time software CEO, Senior Lecturer at Harvard Business School, board member at CustomerGauge, and author of the ne
In this episode, Adam Dorrell chats with CX royalty, Ken Hughes (the King of CX), about the human side of experience. They explore how emotion drives loyalty and trust, drawing lessons from B2C giants like Taylor Swift f
In this episode, Adam Dorrell, CEO of CustomerGauge, speaks with Mark Fonseca, Partner at Pragmetrics, about his experience conducting over 10,000 customer interviews. Mark shared his unique three-question approach to B2
In this episode of the AX Podcast, Adam Dorrell sits down with Chris Savage, CEO and Co-Founder of Wistia, to explore the growing role of video in customer experience. Video has become a powerful tool in sales and market
Host Adam Dorrell welcomed back the outspoken and often hilarious Ben Phillips, CCXP, leader of Customer Experience in Fortune 500 companies, for the second time! He’s an author, CX professional, and top voice in the cus
What happens when Customer Experience (CX) moves from buzzword to boardroom priority? In this episode, Host Adam Dorrell was joined by Nienke Bloem, a globally recognized CX leader and educator with CSP and CCXP qualific
What happens when traditional B2B customer surveys fail spectacularly, yielding less than 1% response rates and delivering feedback that's months too late to act on? Gerard Hutchings, Head of Business Development Strateg
Disruptors have made a large impact and step-changed performance in many other sectors. What if these 3 disruptors did exactly that to established customer experience (CX) approaches: Netflix, Uber, and Amazon? Hosted Ad
In this episode of The Account Experience Podcast, host Adam Dorrell sits down with Bill Main, Director of Global Customer Success and Customer Experience at Getronics, to uncover the secrets behind building a truly cust
In this episode, Host Adam Dorrell spoke with Ragna Ghoreishi, a seasoned Vienna-based customer experience (CX) leader and owner of RagnaDigital, a boutique CX consultancy. Ragna spoke candidly about her experience at a
"Our ambition is to be the undisputed LATAM CX leader, delivering experiences 'Only Coke can do.'" In a special edition of the Account Experience Podcast, Adam Dorrell is in Bogota, Colombia, where he was one of the pres
In this episode, Adam talks with a friend of the podcast and CustomerGauge Vice President of Customer Experience, Cary Self. He’s got years of optimizing experience and energizing entire workforces around navigating cust
Adam’s guest is the outspoken and often hilarious Ben Phillips CCXP, leader of Customer Experience at Fujitsu. He’s an author, a CX professional, and a top voice in the customer experience world — one of the few real exp
Jackie Kesterson, Director of Client Experience at Orion Advisor Solutions, opens a treasure chest of B2B experience knowledge. Orion's client base consists of 1000s of investment advisors and wealth managers. As you can
Zahra Eid is the Customer Experience Manager at Beyon, a regional Digital Communications/Telco business based in Bahrain. She explains how she energized their customer experience (CX) program, growing it from research ro
This week Adam Dorrell sits down with CustomerGauge client Lucas Mistelske, Vice President of Client Experience at Involta. Involta is an enterprise-class IT infrastructure partner that provides advanced colocation, hybr
Anna-Maija Tanninen is a female entrepreneur who started CX Agency in Helsinki, Finland. CX Agency helps B2B companies successfully develop and lead customer-centric changes through services like customer experience stra
To heat things up with the first episode of the New Year, Host Adam Dorrell welcomes Nick Wood, the Global Marketing Director at Teledyne Gas and Flame Detection; a division of Teledyne Technologies Inc. Teledyne is comi
The pint is making its way west, and Americans are now beginning to understand why it's been a staple across the pond. During this quick episode, Nigel Tordoff, Chairman of the CPG Experience Council, joins Adam Dorrell
When we care, it makes all the difference. Adam Dorrell, CEO & Co-Founder of CustomerGauge, sits down again with Nigel Tordoff, Chairman of the CPG Experience Council, to consider the ways customer experience can grow a
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The Account Experience Podcast is hosted by CustomerGauge. The show is categorised under business and has published 100 episodes.
The Account Experience Podcast has published 100 episodes.
The Account Experience Podcast regularly covers business. It sits in the business category.
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Episodes of The Account Experience Podcast average 30 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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