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Hosted by GuestInsight/Database Sciences · 🇺🇸 US · EN · 38 episodes
Established thought leaders with verified media credentials.
Welcome to Feedback Matters by GuestInsightWhat’s this podcast all about? All things related to guest & customer experience feedback. Join us for discussions about feedback surveying in general- both from a historical perspective, as well as how it fits into today’s online review fueled purchase economy.We explore survey design best practices, as well as look at the always increasing number of ways to analyze the data that well designed surveys provide.And, we get into some more broad consumer behavior topics like customer and guest experience and loyalty, and, of course online reviews and their influence in consumer purchase decisions.
GuestInsight/Database Sciences hosts Feedback Matters, a business show with 38 episodes published.
In this episode of So You Want My Feedback?, Jeff and Rich walk through both surveys in real time, examining what worked, what didn't, and why the final guest touchpoint deserves as much attention as every other part of
What one small detail in a restaurant survey reveals about anonymity and guest feedback. In this episode of So You Want My Feedback?, we review a restaurant survey sent after a recent dining experience—and quickly uncove
When Guest Surveys Go Wrong: A Masterclass in "Worst Practices" What happens when one of the world’s biggest hotel brands sends a guest survey that is confusing, repetitive, and mathematically impossible? In this episode
84% of hotel guests rely on online reviews when booking. Only 4% regularly post them. So who is really shaping your hotel’s reputation? In this episode of Feedback Matters, Jeff and Rich explore the results of GuestInsig
In this episode, we take a close look at a post-stay survey from a major international hotel brand. At first glance, it’s solid: clean layout, well-timed delivery, and even a personal touch — the general manager’s own si
In this episode, we take a look at something new for Feedback Matters — a patient feedback survey from a large medical practice. At first glance, the request feels solid: it’s respectful, professional, and checks many of
In this episode, we take a closer look at a guest feedback survey from a popular restaurant inside a major hotel. At first glance, it does a lot right — short, simple, on-brand. But as we talk through the guest flow, the
Why “How Likely Are You to Recommend?” Might Be the Wrong Question In this mini-episode of Feedback Matters, Jeff and Rich tackle one of CX measurement's most sacred cows: the Net Promoter Score question. 👉 “How likely
In this episode, Jeff and Rich review the guest feedback survey from a boutique hotel operated by one of the world’s largest hospitality brands. While the guest experience was exceptional, the survey left much to be desi
In this episode, we take a look at the customer feedback loop of a regional furniture chain. Jeff and Rich get into the weeds on what turned out to be a confusing feedback process after a transaction. They reflect on the
In this episode, we analyze the guest feedback requests from a non-traditional lodging experience—a short-term rental booked through a major platform. Jeff and Rich discuss the post-stay emails, the review prompts, the s
Unlock the Full Potential of Your Guest Feedback 🔑✨ - Book A Free Consultation or Demo Today: https://www.guestinsight.com/who-we-are Join Jeff Robbins and Rich Raffel in this episode (#10 of the So You Want My Feedback
In this episode, we get into a discussion of different motivations for sending guest experience surveys. It's a follow-up episode to episode 8 ( https://www.podbean.com/eas/pb-ixx38-171cffa ), in which we were less than
In this episode, we review the feedback "ask" from an independent boutique hotel. As the subtitle suggests, we found this survey to be disappointing. For a great property, their guest survey doesn't cover anything substa
In this very short episode (less than 4 minutes), we take a look at a simple feedback request that follows through on an online transaction. Despite a really nice UX and a request that is respectful of the customer's tim
In this episode, we review the feedback "ask" from a fine dining restaurant. This is the 6th episode in our So You Want My Feedback? series, in which we review the feedback requests from hotels, restaurants, retailers, a
In this episode, we review the feedback "ask" from a large multi-national hotel chain. This is the 5th episode in our So You Want My Feedback? series, in which we review the feedback requests from hotels, restaurants, re
In this episode, we review the feedback "ask" from a "fine dining" restaurant. This is the 4th episode in our So You Want My Feedback? series, in which we review the feedback requests from hotels, restaurants, retailers,
In this episode, we review the feedback "ask" from a large resort. This is the third episode of our So You Want My Feedback? series, in which we review the feedback requests from hotels, restaurants, retailers, and other
In this episode, we review the feedback ask from a hotel in a city location. Spoiler alert- things start out great but then take a turn. This is the second episode of our So You Want My Feedback? series, in which we revi
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Feedback Matters is hosted by GuestInsight/Database Sciences. The show is categorised under business (marketing) and has published 38 episodes.
Feedback Matters has published 38 episodes.
Feedback Matters regularly covers business, marketing. It sits in the business category, with a marketing focus.
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Feedback Matters hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Feedback Matters average 24 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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