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Hosted by Ipsos · 🇺🇸 US · EN · 92 episodes
Established thought leaders with verified media credentials.
Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of The Experience Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate your game!Questions/Comments: ExperiencePerspective@Ipsos.comwww.ipsos.com
Ipsos hosts The Experience Perspective: An Ipsos Podcast, a business show with 92 episodes published.
In this episode of The Experience Perspective, host Helen Bywater-Smith , Global Head of CX Advisory at Ipsos, is joined by Andrea Marsales , Associate Vice President, Client Experience Practices at TD Bank, and Mario Ca
In this episode, host Helen Bywater-Smith sits down with two leading experts to explore an underutilized yet deeply powerful sensory touchpoint: scent. • Dan Terry Jacobson , Founder of Oola Lab, a craft neuroscent studi
Join Bhavna Sawnani in conversation with James Tarbit , Ipsos’ Global Head of Employee Experience, as they explore how organisations can elevate their employee listening strategies and move beyond simply measuring engage
In this enlightening podcast episode join host Rob Rose as he talks with Andrew Firth , Head of Advisory and Analytics at Ipsos Channel Performance UK, to delve into the critical elements to consider when designing an ef
In this thought-provoking episode of The Experience Perspective, host Helen Bywater-Smith sits down with Sue Phillips , Ipsos's Global Lead for ESG, and James Bland , Commercial Director for Travel, Hospitality and Leisu
Join Helen Bywater-Smith, Global Head of CX Advisory, Francisco Acuña, Head of CX in Latin America, Maura Howley, Senior Vice President, CX & EX in North America and Cyrille Dagorn, CX Service Line Leader, Ipsos BVA in F
Join Bhavna Sawnani in conversation with Hannah Short, Inclusion and Diversity Manager at Leeds Building Society in the UK and Grace Tong, Vice President and Equity, Diversity and Inclusion Lead at Ipsos Canada, as
In today's fast-paced and competitive business environment, the ability to excel in customer experience is not merely a choice but a necessity for sustainable success. The latest episode of the Ipsos Experience Perspecti
In this Employee Experience episode of The Experience Perspective, Bhavna is joined by Albrecht Küfner, Team Lead for Employee Experience at Deutsche Bahn, to explore what it really takes to move from running employee su
Happy New Year! And welcome to Season 9 of The Experience Perspective Podcast! For the first episode of our new season, join Rob Rose as he explores the many different roles that Mystery Shopping can play for businesses
At Ipsos, we combine research excellence with deep CX expertise. We know the quality of insight depends on the quality—and the experience—of the questions you ask, and that real impact comes from the governance that surr
Join Bhavna Sawnani in conversation with Ena Rivera, Chief People Officer for Asia Pacific at Ipsos, as they explore what it takes to transform people teams into strategic, future-focused partners. Drawing on insights fr
Join Rob Rose as he shares recorded highlights from the Automotive Event hosted by Channel Performance in the UK entitled “Rev up your Revenues with Data Analytics”. At the event held at the Silverstone International Gra
Join Bhavna Sawnani as she explores a crucial aspect of employee experience surveys: driving high participation and engagement, in conversation with Chrystal Kennedy, Head of People Partnering at Mitre 10 New Zealand. To
Join Helen Bywater-Smith as she dives into the crucial aspect of customer Loyalty with Andrew Custage, Head of Research Insights at Medallia, and Jean Francois Damais, Global Chief Research Officer at Ipsos CX. Based on
We invite you to explore the world of modern luxury—a place where artistry meets experience. This three-part film series is a journey into the heart of indulgence, revealing the stories, skill, and passion behind the wor
We invite you to explore the world of modern luxury—a place where artistry meets experience. This three-part film series is a journey into the heart of indulgence, revealing the stories, skill, and passion behind the wor
We invite you to explore the world of modern luxury—a place where artistry meets experience. This three-part film series is a journey into the heart of indulgence, revealing the stories, skill, and passion behind the wor
On this episode, we are sharing the audio from our latest LinkedInLive presentation on CX Global Insights 2025: A sneak peek into Ipsos’ newglobal benchmark of Customer Experience. During our Live event, we explored key
In this month's podcast, Helen is joined by Jeremy Todd, Head of Research & Insight at Air New Zealand, Trish Roberts, Experience Management Director, and Tom Magill, Associate Director of Ipsos New Zealand. This episode
Hannah Short
GP Specialist in Menopause, P.O.I. and Premenstrual Disorders · Leeds Building Society
1 appearance on this show
Andrea Marsales
TD Bank
1 appearance on this show
Mario Caceres
Ipsos Canada
1 appearance on this show
Cyrille Dagorn
Ipsos BVA
1 appearance on this show
Grace Tong
Ipsos Canada
1 appearance on this show
Albrecht Küfner
Deutsche Bahn
1 appearance on this show
Craig Bradley
Ipsos
1 appearance on this show
Mariam Nabilsi
Ipsos
1 appearance on this show
Ena Rivera
Ipsos
1 appearance on this show
Verity Mercer
Renault Group
1 appearance on this show
Kendra Jones
Ipsos Channel Performance UK
2 appearances on this show
Chrystal Kennedy
Mitre 10 New Zealand
1 appearance on this show
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The Experience Perspective: An Ipsos Podcast is hosted by Ipsos. The show is categorised under business (marketing) and has published 92 episodes.
The Experience Perspective: An Ipsos Podcast has published 92 episodes.
The Experience Perspective: An Ipsos Podcast regularly covers business, marketing. It sits in the business category, with a marketing focus.
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