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Hosted by Joe Taylor Jr. · 🇺🇸 US · EN · 22 episodes
Established thought leaders with verified media credentials.
Marginally Better is a thought-provoking business podcast from Joe Taylor Jr., a Master Certified User Experience consultant and customer service veteran. It explores how investing in exceptional customer experiences drives sustainable growth and profitability. Join Joe as he explores the intersection of business performance and customer satisfaction, revealing how companies can achieve what seems impossible: improving their margins by investing in customer experience. Each episode explores triumphs and cautionary tales in customer experience, from industry giants to emerging disruptors. Through deep-dive analysis and compelling storytelling, Marginally Better examines how businesses navigate the delicate balance between innovation and customer needs in today’s rapidly evolving marketplace. Whether you’re an executive, entrepreneur, or passionate about excellent customer experiences, Marginally Better delivers actionable strategies and thought-provokin
Joe Taylor Jr. hosts Marginally Better, a business show with 22 episodes published.
The Stopwatch CMS Provider Data Catalog — Hospitals: Timely and Effective Care (public reporting of ED time measures) The Joint Commission — ED-1: Median Time from ED Arrival to ED Departure for Admitted ED Patients (spe
The Season You Saw Coming TIGTA — “The Internal Revenue Service’s Readiness for the 2026 Filing Season” (memorandum, Jan. 26, 2026: staffing down ~19,000/19% to October 2021 levels; key processing inventories at ~2.0 mil
The Cost of a Bad First Window Fenergo — “Global Financial Institutions Struggle with Rising Client Losses and Compliance Costs as AI Adoption Increases” (2025 survey of 600 senior decision-makers; 70% lost clients to sl
The Gym: Paying Not to Go DellaVigna & Malmendier, “Paying Not to Go to the Gym,” American Economic Review 96(3), 2006, pp. 694–719 (members on flat monthly contracts averaged ~4.3 visits/month, >$17 per visit vs. a $10
The Research: Why Perfect Doesn’t Sell Northwestern University Medill Spiegel Research Center — How Online Reviews Influence Sales (purchase likelihood peaks at 4.0–4.7 stars; “five stars is too good to be true”) PowerRe
The Cost of Disengagement Gallup — The World’s $8.8 Trillion Workplace Problem (State of the Global Workplace) Employee Experience Drives Customer Experience Glassdoor Research — The Link Between Glassdoor Reviews and Cu
What do a billion-dollar retail collapse, a broken app, and an abandoned shopping cart have in common? They’re all part of the same hidden bill, and most companies don’t realize they’re paying it until it’s too late. In
A century ago, companies deliberately made products that wouldn’t last. Today, that model is being dismantled—by regulators, by consumers, and by a new generation of businesses built around repair, not replacement. In th
A productivity app on the brink of collapse rebuilt itself in a small apartment in Kyoto—and a decade later became an $11 billion company with 100 million users. What changed? Not the product alone, but the people around
Everyone says customers want transparency — open salaries, open supply chains, open decision-making. But when does sharing become oversharing? In this episode of Marginally Better, Joe Taylor, Jr. examines the transparen
By 2030, all 73 million U.S. Boomers will be 65+—and they control the majority of household wealth. So why do so many products, stores, and apps ignore them? In this episode of Marginally Better, Joe Taylor, Jr. breaks d
Americans spend 37 billion hours a year waiting—about 118 hours per person—but smart brands are turning that dead time into delight. In this episode of Marginally Better, Joe Taylor, Jr. breaks down the psychology of wai
Ever ordered from three “different” restaurants and gotten the same fries, same sticker, same address? This episode of Marginally Better digs into the ghost-kitchen gold rush—and the trust crisis it sparked. Joe Taylor,
What if telling customers not to buy is the smartest growth move you can make? In this episode of Marginally Better, Joe Taylor, Jr. explores the Repair Renaissance—from Patagonia’s “Don’t Buy This Jacket” ethos and Minn
Do customers really value privacy—or will they trade it for a coupon code? In this episode of Marginally Better, Joe Taylor, Jr. unpacks the “privacy paradox” where 86% of people claim to care about data protection, but
In a world where Gen Z would rather lose a finger than make a phone call, how do businesses keep real human connections alive? In this episode of Marginally Better, Joe Taylor, Jr. explores the rising “telephobia” reshap
What do your customers really want: personalization or privacy? In this episode of Marginally Better, Joe Taylor, Jr. explores the “Privacy Paradox” reshaping modern business. We’ll unpack why 81% of consumers now believ
“Move fast and break things” might’ve been the startup mantra of the early 2000s—but in 2025, it’s costing companies customers, credibility, and billions in returns. In this episode of Marginally Better, Joe Taylor, Jr.
Struggling to check out on your phone? You’re not alone. In this episode of Marginally Better, host Joe Taylor Jr. uncovers why most mobile experiences still fall flat despite making up the majority of web traffic. From
Is your small business secretly holding the upper hand? In this episode of Marginally Better, Joe Taylor, Jr. explores why the tiniest companies are winning big in a world of sky-high customer expectations. With 88% of c
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Marginally Better is hosted by Joe Taylor Jr.. The show is categorised under business (management) and has published 22 episodes.
Marginally Better has published 22 episodes.
Marginally Better regularly covers business, management, technology. It sits in the business category, with a management focus.
Marginally Better is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
Marginally Better hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Marginally Better average 23 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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