business
Hosted by Johan Nilsson & Lincoln Murphy · business · EN-US
Johan Nilsson , CEO & Founder of Startdeliver and Founder of Jecta AI, and Lincoln Murphy , Thought Leader & Growth Architect at Sixteen Ventures and VP of Customer Success at Listkit, are on a mission to redefine what Customer Success looks like at its best. Every week, live and on video, they bring the conversations that matter most — cutting through the noise to explore the ideas, strategies, and mindset shifts that separate good Customer Success from truly transformational ones. This is Impact Show .
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Contact path
Public web form
Booking probability
24%
Guest openness
Selective
Sign up to generate a grounded pitch for Impact Show.
Signup to Generate a PitchJohan Nilsson, CEO & Founder of Startdeliver and Founder of Jecta AI, and Lincoln Murphy, Thought Leader & Growth Architect at Sixteen Ventures and VP of Customer Success at Listkit, are on a mission to redefine what Customer Success looks like at its best.
Impact Show is hosted by Johan Nilsson & Lincoln Murphy. The show has published 82 episodes to date.
Recent episodes include "The Impact Show: Live Pod - The NRR Battle of 2026" (19 February 2026, 60 minutes), "Variable Comp for CSMs: Motivation or Misstep?" (27 June 2024, 26 minutes), and "Predicting Customer Churn: Essential Metrics and Strategies" (12 June 2024, 36 minutes).
Impact Show publishes roughly weekly, with episodes averaging 30 minutes across 82 episodes.
Booking probability for Impact Show is 24%, and the host is rated Selective on guests. Impact Show requires a Pod Score of 80 or higher. Impact Show's contact route on record: public web form.
The strongest fits for Impact Show are IT Services & Software Development and Business & Management Consulting. Impact Show has a business audience.
Johan Nilsson & Lincoln Murphy hosts Impact Show, a business podcast with 82 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #1
The Impact Show: AI, SaaS & Customer Success in 2026 Hosts: Johan Nilsson (Stockholm) & Lincoln Murphy (Brazil) SaaS Under Pressure A trillion dollars in SaaS market cap was recently wiped out — not because of poor...
Impact Show
ON TODAY'S EPISODE: Setting up a variable compensation plan for Customer Success Managers (CSMs) is fraught with challenges. In this week's episode of Impact Weekly, Johan and Lincoln dive deep into the intricacies of...
Impact Show
Retention training starts June 17, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/copy-of-the-retention-program-us-oct-24 ON TODAY'S EPISODE: Customer churn is a critical issue that can impact a...
Impact Show
Customer Advocacy training starts June 10, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/the-advocacy-program-eujun24 ON TODAY'S EPISODE: Unlock the power of real, enthusiastic customer advocacy...
Impact Show
Customer Advocacy training starts June 10, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/the-advocacy-program-eujun24 ON TODAY'S EPISODE: In this enlightening episode of Impact Weekly, Johan and...
Impact Show
Impact Academy Expansion Program starts 27 May, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/the-expansion-program-may-eu ON TODAY'S EPISODE: In this week’s episode of Impact Weekly, Johan and...
Impact Show
Our next Impact Academy training programs start on 27-May, 2024 Customer-centric Automations: https://www.impactdemy.com/courses/customer-centric-automations-eumay24 The Expansion Program...
Impact Show
Check out our upcoming Customer Success courses at Impact Academy here: https://www.impactdemy.com/collections ON TODAY'S EPISODE: In this week’s episode of Impact Weekly, Johan and Lincoln tackle a common yet...
Impact Show
Our Impact Academy Head of CS: How to Scale training starts May 6, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/head-of-customer-success-how-to-scale-may-eu ON TODAY'S EPISODE: In this week’s...
Impact Show
Our Impact Academy Head of CS: How to Scale training starts May 6, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/head-of-customer-success-how-to-scale-may-eu ON TODAY'S EPISODE: Dive deep into...
Impact Show
ON TODAY'S EPISODE: In today’s episode of Impact Weekly, Johan and Lincoln explore the concept of productivity in the realm of customer success. They debunk the idea of "hacks" as mere shortcuts and delve into...
Impact Show
2-week Customer Advocacy training program starts 22-April, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/the-advocacy-program-apr-eu ON TODAY'S EPISODE: Unlock the power of real, enthusiastic...
Impact Show
Retention Training starts on 8-April, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/the-retention-program-apr-eu ON TODAY’S EPISODE: In this week’s episode of Impact Weekly, Johan and Lincoln...
Impact Show
ON TODAY'S EPISODE: In Episode 69 of Impact Weekly, Johan and Lincoln tackle the delicate balance between offering tailored solutions and maintaining a scalable product in the SaaS industry. They dive deep into the...
Impact Show
Impact Academy Retention Program starts April 8, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/the-retention-program-apr-eu ON TODAY'S EPISODE: In this episode, Johan and Lincoln tackle a...
Impact Show
ON TODAY'S EPISODE: In this insightful episode of Impact Weekly, Johan and Lincoln tackle a prevalent challenge in the SaaS industry—integrating domain experts into customer success roles without prior experience. They...
Impact Show
Retention Training starts on 8-April, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/the-retention-program-apr-eu ON TODAY'S EPISODE: In this episode of Impact Weekly, we explore the challenge of...
Impact Show
Customer-centric Automations Training starts on 4-March, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/cutomer-centric-automations-eu-mar-24 ON TODAY'S EPISODE: In this enlightening continuation...
Impact Show
Customer-centric Automations Training starts on 4-March, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/cutomer-centric-automations-eu-mar-24 ON TODAY'S EPISODE: The Future of Customer Success...
Impact Show
Success Plan training starts March 4, 2024 at Impact Academy Learn more and sign-up here: https://www.impactdemy.com/courses/the-success-plan-program-mar-eu ON TODAY'S EPISODE: In this captivating episode of Impact...
Recent guests on Impact Show. Study who booked and why before you pitch.
PitchCentric classifies Impact Show under these industries. Guests from them are the closest fit, and each links to the best podcasts in that industry.
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