Hosted by Alex White and David Lokietz · 🇺🇸 US · EN-US · 25 episodes
Established thought leaders with verified media credentials.
Insightful interviews for anyone looking to join or move up in the Customer Success (CS) profession.We'll talk with guests with a variety of CS roles from customer success managers (CSM) to chief customer officers (CCO), along with CS recruiters. We'll explore various aspects of CS, including success stories, skills, challenges, and the future of Customer Success with the ultimate goal of helping you find your next role.Learn what qualities people are seeking and get a few hints on how to position yourself to land your dream job! Join us each month for an action packed episode!
Alex White and David Lokietz hosts Customer Success: Pivot Your Career, a business show with 25 episodes published.
What can't a resume tell you about a candidate? Quite a lot, as it turns out. Rebecca Novetsky, a customer success leader who builds CS functions from the ground up at early-stage startups and the creator and host of the
Guest Sudi Navile, Chief Customer Officer at SID Global Solutions, joins the Customer Success Pivot Your Career podcast with co-hosts Alex White and David Lokietz. Sudi shares lessons from a career that started in enterp
In this bonus episode of the Customer Success Pivot, David Lokietz and Alex White interview Amber Monroe, SVP of Customer Experience at Paradigm, about pivoting from hospital operations into customer success and technolo
In this episode of the Customer Success Pivot Your Career Podcast, hosts Alex White and David Lokietz welcome Layton Chaney, an 18+ year customer success veteran for a candid, unfiltered conversation about burnout, menta
In this bonus episode of the Customer Success Pivot Your Career podcast, we welcome Alex Raymond, founder of Amplify and founder & former CEO of Kapta, to discuss his book, “The Growth Department”. We discuss how post-sa
We welcome Stephen Wise, founder of Monocle—an AI-powered executive assistant built for customer success teams. Stephen explains how Monocle is designed to reduce the “invisible work” of CS through embedded, human-center
Hosts Alex White and David Lokietz provide an overview of each episode from 2025 and discuss what's ahead for 2026. Guests in 2025 included; Carly Agar, Carol Crowe, Drew Cather, James Lawson, Chris Fernandes, Sri Vidya
In this episode of the CS Pivot Your Career podcast, join hosts Alex White and David Lokietz as they welcome special guest Caroline Grant, Sr. Director, Strategy at Concentrix. Caroline dives into her extensive experienc
Guest Matthew Rinker, Enterprise Customer Success Manager for DocuSign, joins the Customer Success Pivot Your Career podcast with co-hosts Alex White and David Lokietz. Matthew shares insights from his journey from consu
Guest John Huber, founder of Customer Success Architects, joins the 'Customer Success Pivot Your Career' podcast with co-hosts David Lokietz and Alex White. John shares his extensive experience in customer success, which
Sri Vidya Annapragada, Head of Technical Program Management, Device Cloud at Google discusses the unique challenges in the retail industry, the importance of cross-industry learnings, and strategies for effective digital
In this special anniversary episode of 'Customer Success: Pivot Your Career,' hosts David Lokietz and Alex White celebrate one year of podcasting. Guest Chris Fernandes discusses how AI is revolutionizing how people work
James Lawson, Chief Customer Officer at Service Genie and founder of the River Consultancy Group, shares his insights on the 'Customer Success Pivot Your Career' podcast. CS as a competency, not a department Concept of p
In this episode of the CS Pivot Your Career podcast, hosts Alex White and David Lokietz speak with special guest Drew Cather, General Manager at Trace3, emphasizing the significance of building long-term client relations
The Customer Success Pivot Your Career podcast’s guest, Carol Crowe, a Customer Success Executive at Google, shares her journey from technical support to CS leadership. Carol emphasizes the importance of building trusted
Carly Agar is founder and CEO of Carly Agar Training, who specializes in career coaching for CS job seekers. Carly shares common pitfalls in the job search process, and the importance of refining job seeking skills. Key
Our final episode is 2024 YEAR IN REVIEW! If you are new to our podcast, this provides highlights from all our 2024 interviews so you can go back and listen to the episodes that resonate with you. In the Customer Success
In this episode of the CS Pivot Your Career podcast, hosts Alex White and David Lokietz speak with John Gussif, Managing Partner for Customer Centric Solutions. John shares his journey into customer success and emphasize
Part2 of our conversation with Elizabeth Italiano. In the Customer Success Pivot Your Career podcast, hosts Alex White and David Lokietz discuss customer success strategies with Liz MacAulay (Elizabeth Italiano), Founder
In the Customer Success Pivot Your Career podcast, hosts Alex White and David Lokietz discuss customer success strategies with Liz MacAulay (Elizabeth Italiano), Founder & CEO of the consulting firm, What Not To Do (WNTD
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Customer Success: Pivot Your Career is hosted by Alex White and David Lokietz. The show is categorised under business (careers) and has published 25 episodes.
Customer Success: Pivot Your Career has published 25 episodes.
Customer Success: Pivot Your Career regularly covers business, careers. It sits in the business category, with a careers focus.
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