Loading…
Hosted by Unknown Host · 🇺🇸 US · EN
Established thought leaders with verified media credentials.
Real strategies for customer-led growth in the AI era — from two practitioners who are actually building, not just talking about it. Hosted by Jay Nathan and Jeff Breunsbach, co-founders of ChiefCustomerOfficer.io .
Unknown Host hosts The Chief Customer Officer Podcast.
Jay Nathan and Jeff Breunsbach break down an exercise Jeff ran with his CS team offsite—sorting every activity into keep, start, automate, delegate, or cut. Plus reverse roadmap reviews, cutting 50% of check-in calls, an
Jeff and Jay get honest about where the Chief Customer Officer podcast lost its spark—and what reignited it: a seven-capability framework for post-sale teams that cuts through the roles-and-titles noise. Support, onboard
Jeff is back from paternity leave and building a company brain. Jay challenges him to think bigger: before you can run agents, you need a context layer. They dig into data architecture, call transcript intelligence, and
Jay and Jeff dig into two very different but connected stories: Jeff's homegrown AI "chief operating officer" for his household, and the $10B forward-deployed engineer boom reshaping enterprise services. Along the way: w
Jay and Jeff go deep on what's actually blocking enterprise AI adoption—and it's not the technology. They cover building a shared organizational brain from call transcripts, why Zapier banned Slack DMs, the $7.5B bet on
Jeff and Jay get into the gap between vibe coding your own AI tools and building something your whole team can rely on. From PRD skills to master customer data files to ClickUp's "foundry" model — this episode is about w
Jay and Jeff are back with a live build episode — two operators comparing notes on what's actually working with AI. From Jay's Agent Command Center at Balboa to Jeff's Linear task ingestion system and a viral VS Code ad
Jay and Jeff kick off the show by getting into the real stuff: managing agent sprawl, why most teams aren't ready for multiplayer AI, and whether tech layoffs actually have anything to do with AI efficiency. Unfiltered a
Jay and Jeff are joined by Jack Nathan — our "engineering manager" for Uncommon — to share what they've actually shipped in 48 hours using Claude Code. Plus: Gainsight's retention-as-a-service bet, N8N automations surfac
Jay Nathan flies solo to break down Emergence Capital's AI Native Services Playbook — what it gets right, where it falls short, and what it completely misses. Using a recruiting firm as an end-to-end example, Jay walks t
Neil Erickson, Founder and CEO of Owner Enable and former SVP, Global Platforms at Equifax, joins Jay and Jeff to unpack why so many CS and small business leaders feel stuck with AI. The conversation moves from Jeff's li
Jay and Jeff get into the weeds on two of the biggest questions in CS right now: how to build a community that doesn't devolve into spam and consultant pitches, and how the Forward Deployed Engineer role is reshaping who
Jay and Jeff debrief last week's AI Show & Tell — 150 customer leaders watching four real builds in production. A custom CS platform in Claude Code. A sales reference agent. Renewal workflows that adapt to customer healt
Jay and Jeff swap real examples of building custom AI tools instead of buying software — a $1K brand video that beat $750K agency quotes, a content planner built in 35 minutes, and a renewal digest that surfaces customer
Is the CSM role actually dead? Jay and Jeff unpack Chad Hornfeld's viral Avoca post on replacing CSMs with Technical Account Managers and forward-deployed engineers — and what it means for how Jeff is hiring at Junction
Jay Nathan goes solo to share what his team at Balboa is actually building—a call intelligence system, Claude-powered skills, and a company operating system called Balboa OS. He also shares the top themes from 90 days of
Aurelia Pollet, VP of Customer Experience at CarParts.com , led a small team that built a fully custom AI chatbot and ticketing system from scratch in three months. She shares how they did it, what went wrong when their
Jay Nathan and Jeff Breunsbach break down what 50+ CS leaders are actually doing with AI — and what most teams are still getting wrong. Jeff shares fresh takeaways from a Planhat-organized event in Boston, and Jay goes d
Jay Nathan and Jeff Breunsbach get into the foundational data problem most SaaS teams are ignoring — and why it's about to become a crisis. If your data is siloed, your AI agents will be siloed too. Plus: Jay introduces
Jay and Jeff are back with another hosts-only episode — and Jay builds an AI vulnerability matrix live on the call. They cover how to stand out as an AI-first job candidate, the three biggest AI go-to-market mistakes lea
Sponsor detection runs nightly. Check back soon.
No public pitch examples yet for this show.
Generate your own personalised pitchShows with the most semantically similar episode content. Pitch one, pitch all; producers cluster.
The Chief Customer Officer Podcast has a verified contact on file. Create a free PitchCentric account to access it and generate a personalised pitch in seconds. Research at least 3 recent episodes first and lead with a specific angle that serves their business audience.
The Chief Customer Officer Podcast is hosted by Unknown Host. The show is categorised under Business (management) and has published 0 episodes.
The Chief Customer Officer Podcast regularly covers Business, Management, Technology. It sits in the Business category, with a management focus.
The Chief Customer Officer Podcast is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
The Chief Customer Officer Podcast hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of The Chief Customer Officer Podcast average 40 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates The Chief Customer Officer Podcast's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
Methodology. Booking Probability™ blends Listen Score, 30-day Virality, open-to-guests detection, and Apple ratings. Data refreshed every 60 minutes. Listen Score and Booking Probability are calculated by PitchCentric. Last enriched 4 days ago.